Conditional Dispensation Granted for Lift Refurbishment
📌 In brief
The First-tier Tribunal granted permission for a landlord to bypass certain consultation requirements for lift refurbishment in a block of flats in Surrey. This decision was made after considering the reasonable nature of the request and the absence of objections from the leaseholders.
⚖️ Legal holding
A landlord can obtain dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if the Tribunal deems it reasonable, as seen in this case involving lift refurbishment.
📖 What the law says
The First-tier Tribunal can grant a determination to waive consultation requirements if it finds that waiving these requirements is reasonable. Consultation requirements refer to obligations placed on landlords to consult tenants regarding certain works or long-term agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted conditional dispensation to dispense with the consultation requirements for lift refurbishment, requiring at least three quotations to be obtained.
📜 Headnote Official document
The First-tier Tribunal granted conditional dispensation from consultation requirements for lift refurbishment in a purpose-built block of flats in Surrey. The decision was based on the reasonable nature of the request and the lack of objection from the leaseholders.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/43UB/LDC/2023/0125
Property
:
[APPELLANT], 5 [ADDRESS], [POSTCODE]
Applicant: [redacted]
:
[COMPANY] [EMAIL]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME], Regional Surveyor
Date of Decision
:
27 November 2023
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of refurbishment of the lift.
Dispensation is conditional upon the Applicant obtaining at least three quotations, the lower of which is to be accepted.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
2
Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 23 October 2023.
2. The property is described as a:
“Purpose built block of flats, comprising 9 units. Built post-2000 of brick, block and concrete.”
3.
The Applicant explains that:
“The lift has been left out of service due to a continuous repetitive drive fault causing the lift to fail. The lift parts are now obsolete due to the age of the package and need to be upgraded.
4.
And further:
“The lift engineers have recommended that the current lift control panel and drive unit is replaced with the current model, complete with new shaft wiring, new shaft positioning system, new lift car and landing buttons, new lift car lighting LED with emergency back up, new safety shaft devices to bring the lift in line with current regulations. A full proposal is attached. The cost quoted for this is £19,871.36 + VAT, well in excess of the Section 20 'limit' for this property.”
5. Consultation has been described as “a communication has been issued to [RESPONDENT] on 16th October. A total of three firms have been asked to quote for the refurbishment works, and it is the applicant's intention to place the contract with the most competitively priced firm. “
6.
The Tribunal made Directions on 25 October 2023 which was sent to the [NAME] together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.
7. No responses were received. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
8. Before making this determination, the papers received were examined to determine whether the issues remained capable of
3 determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
9. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor. c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant. h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
4 i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
11. The Applicant’s case is set out in paragraph 2 to 5 above.
Determination
12. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
13. No objections have been received from the [NAME] and in these circumstances, I am prepared to grant conditional dispensation.
14. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the lift refurbishment described in the application.
15. Dispensation is conditional upon the Applicant obtaining at least three quotations, the lower of which is to be accepted.
16. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
17. The Tribunal will send copies of this determination to the [NAME].
[NAME] H [NAME] 27 November 2023
5
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tribunal Grants £X Dispensation for Urgent Lift Repairs in Bexhill on Sea
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants £9,516 Carpet Replacement Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Fire Safety Works Dispensation in Bexhill
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for External Wall Coating Works in Westgate
- First-tier Tribunal (Property Chamber) Tribunal Allows £16,500 Payment Condition for Fire Safety Works in London
- First-tier Tribunal (Property Chamber) Tribunal grants dispensation for 24-month energy agreement in Manchester
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Flooring Works
- First-tier Tribunal (Property Chamber) Emergency Lift Repairs Approved Without Full Consultation
- First-tier Tribunal (Property Chamber) Tribunal Grants £10,000 Major Works Dispensation in Tunbridge Wells
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Roof Repairs in Exeter Property
- First-tier Tribunal (Property Chamber) Tribunal Approves Urgent Roof Repairs for Flat 7 in North London
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Carpet Replacement in Over-Sixties Block
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord demonstrates that consultation is unreasonable in the circumstances.
- The landlord shows that there is no prejudice to the tenants by bypassing consultation.
- The landlord proves that urgent works are necessary for fire safety.
- The landlord establishes that the situation requires dispensation based on reasonableness.
- The landlord provides evidence that consultation would cause undue delay or harm.
❌ Tends to be rejected
- (No factors identified that went against the claimant in these cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation from consultation requirements for lift refurbishment in a modern building.
What was the dispute about?
The dispute was about whether the landlord could bypass consultation requirements for lift refurbishment due to outdated lift components.
How did the court decide, and why?
The court decided to grant dispensation because the lift parts were obsolete and needed replacement, and the cost quoted exceeded the Section 20 'limit'.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The argument that mattered most was that the lift parts were obsolete and needed replacement, and the cost quoted exceeded the Section 20 'limit'.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if their property has outdated components needing replacement and the cost exceeds the Section 20 'limit'.
What evidence or documents mattered?
The evidence included the recommendation from lift engineers and the cost quotation exceeding the Section 20 'limit'. The judgment does not specify additional evidence.
