Emergency Lift Repairs Approved Without Full Consultation
📌 In brief
The First-tier Tribunal allowed a landlord to proceed with urgent lift repairs without consulting all leaseholders, citing safety concerns for a person a person.
⚖️ Legal holding
A landlord may obtain dispensation from consultation requirements if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can grant permission to skip consultation requirements if it finds it reasonable to do so. Consultation requirements refer to rules set by the Secretary of State regarding communication with tenants about proposed works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent lift repairs.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements for urgent lift repairs at Tor Sands, Devon. The decision was based on the safety concerns of elderly residents who relied on the lift.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00HH/LDC/2023/0040
Property
:
[APPELLANT], Paignton, Devon [POSTCODE]
Applicant: [redacted]
:
[COMPANY]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME], Regional Surveyor
Date of Decision
:
4 May 2023
DECISION
The Tribunal grants dispensation from the remaining consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works to replace the lift drive unit.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant will send a copy of this decision to each lessee.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 28 March 2023.
2. The property is described as a “purpose built block of 22 flats.”
3. The Applicant explains that:
“The lift is currently out of service as it keeps breaking down and there is danger of entrapment. There are several [NAME] who are dependent on the lift to leave the building. A breakdown last week resulted in an [NAME] being trapped in the lift for over two hours as an engineer was unable to attend immediately and they had to call the fire brigade to be rescued.”
4. The works are described as: “To replace the lift drive unit, which we intend to have fitted as soon as possible.”
Further, that: “Section 20 Notice of Intention has been issued to all [RESPONDENT] 28/03/23.”
Dispensation is sought to:
“To expedite the reinstatement of the lift for the safety and wellbeing of several [NAME] [NAME] who rely on it to leave and access the building.”
5. The Tribunal made Directions on 12 April 2023 setting out a timetable for the disposal. The Tribunal required the Applicant to send them to the parties together with a form for [RESPONDENT] to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those [RESPONDENT] who agreed with the application or failed to return the form would be removed as Respondents although they would remain bound by the Tribunal’s Decision.
6. On 18 April 2023 the Applicant confirmed that the Tribunal’s directions had been sent to the [NAME] and on 25 April 2023 that no objections had been received. Five responses were sent to the Tribunal, all agreeing with the Application.
3 7. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
8. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
9. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with
4 the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
11. The Applicant’s case is set out in paragraphs 2 to 4 above.
Determination
12. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
13. In this case the [NAME] received the Notice of Intention and were aware of the proposed works. [NAME] have indicated their support for the application and no objections have been received. No prejudice has been identified by the [NAME] and as such the Tribunal is prepared to grant the dispensation required.
14. The Tribunal therefore grants dispensation from the remaining consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works to replace the lift drive unit.
15. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
16. The Applicant will send a copy of this decision to each lessee.
[NAME] 4 May 2023
5 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Soil Stack Repairs
- First-tier Tribunal (Property Chamber) Conditional Dispensation Granted for Lift Refurbishment
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Drainage Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Fire Safety Works Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Section 20 Consultation Requir…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Cleaning Services Contract
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Complex Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Flooring Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Sewage Pump Replacement
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- Dispensation is granted when the landlord can show that the works are urgent.
- Dispensation is granted when the landlord can demonstrate that the works are complex and require specialized skills.
- Dispensation is granted when there is no identified prejudice to the tenants.
- Dispensation is granted when the works are necessary to ensure fire safety.
- Dispensation is granted when it is deemed reasonable to bypass consultation requirements.
❌ Tends to be rejected
- (No factors identified as leading to a decision against the claimant in the provided cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to proceed with urgent lift repairs without full consultation.
Who was involved?
The landlord and leaseholders at a residential property in Devon.
How did the court decide, and why?
The court decided to grant dispensation based on the urgency and safety concerns for elderly residents.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA.
What was the argument that mattered most?
The argument that the repairs were urgent and necessary for the safety of elderly residents.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to obtain dispensation for urgent repairs.
What evidence or documents mattered?
Evidence of the lift's malfunction and the potential danger to elderly residents.
Can a decision like this be appealed?
Yes, but only if permission is granted by the Upper Tribunal within 28 days.
Is it worth getting a solicitor for a case like this?
It is recommended to seek advice from a qualified solicitor for such cases.
