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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Urgent Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal granted permission for a landlord to bypass certain consultation requirements for urgent lift repairs in a residential building. The decision was made because the repairs were urgent and all leaseholders agreed with the application.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if it is reasonable to do so and there is no prejudice to the tenants.

Topics

tenancy disputesconsultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can grant an exemption from consultation requirements if it finds it reasonable to do so. Consultation requirements refer to obligations placed on landlords by regulations made by the Secretary of State, which may include providing details of proposed works or agreements to tenants, obtaining estimates, and considering tenants' observations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent lift repairs.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from consultation requirements for urgent lift repairs in a residential property. The Tribunal found it reasonable to dispense with the requirements due to the urgency of the repairs and the lack of objection from the leaseholders.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

CHI/21UC/LDC/2023/0091

Property

:

Keymer House, [APPELLANT], Eastbourne [POSTCODE]

Applicant: [redacted]

:

[COUNSEL]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal member

:

[NAME], Regional Surveyor

Date of Decision

:

4 September 2023

DECISION

The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of repairs to the lift as described in the earlier S.20 consultations referred to.

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

The Applicant must send copies of this determination to the lessees.

2 Background

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. This retrospective application was received on 1 August 2023.

2. The property is described as a, “….. purpose built block of 8 flats over four storeys. There is a lift which serves the flats.”

3. The Applicant explains that this is an urgent case because,

“The lift drive unit failed and a replacement unit was required to return the lift to operation. Although we have issued a Notice of Intention and Statement of Estimates for these works in order to keep [RESPONDENT] fully appraised of the situation, we have only allowed shorter timescales than those required. Several of [RESPONDENT] are reliant on the lift due to mobility issues and [RESPONDENT] were keen to proceed with the repairs as soon as this could be arranged. We confirm that the lift is now returned to operation. I attach the Notice of Intention and Statement of Estimates issued and the written communications received from six [RESPONDENT] supporting the rapid progression of this matter.”

4. The consultation process carried out was,

“A Notice of Intention was issued as soon as we were aware of the issue to start the consultation process. Two quotes were obtained with and a thrid [sic] was obtained on the request of one of [RESPONDENT] upon receipt of the notice of intention. A Statement of Estimates was issued to [RESPONDENT] reporting the tenders. Both of these processes were carried out without the required timescale being followed to get the works instructed as early as possible yet to still try and comply with the legislation as far as possible.”

5. Dispensation is sought as,

“The required period for each notice issued under the section 20 consultation process will mean that the lift would have been out of order for at least 2 months. [RESPONDENT] did not want this and required the lift back up and running as soon as possible. This is supported by responses from [RESPONDENT] at the Notice of Intention stage.”

6. The Tribunal made Directions on 9 August 2023 and sent them to the parties setting out a timetable for the disposal together with a form for the lessees to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.

3 7. Replies were received from all eight lessees all of which agreed with the application. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.

8. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.

The Law

9. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.

d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).

f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.

4 g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.

h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

Evidence

11. The Applicant’s case is set out in paragraphs 3 to 5 above.

Determination

12. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.

13. It was clearly necessary to return the lift to working order and I am satisfied that the lessees had been kept informed of the proposals and were consulted in accordance with S.20 albeit with shorter timescales. Competitive quotations were obtained and no lessee has objected to the application.

14. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of repairs to the lift as described in the earlier S.20 consultations referred to.

15. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

16. The Applicant must send copies of this determination to the lessees.

[NAME] 4 September 2023

5 RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The lift needed urgent repairs to return it to operation, which justified shorter consultation timescales.
  • The landlord kept the lessees informed and consulted them, even with shorter timescales.
  • All eight lessees agreed with the application for dispensation, showing no opposition.
  • Competitive quotes were obtained for the repair work.
  • Several residents relied on the lift due to mobility issues, making a quick repair essential.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision granted dispensation from consultation requirements for urgent lift repairs.

Who was involved?

The landlord of a residential property and the leaseholders of the property.

How did the court decide, and why?

The court decided to grant dispensation because the repairs were urgent and all leaseholders agreed with the application.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The argument that the repairs were urgent and leaseholders supported the application was crucial.

Was the decision for or against the person who brought the case?

The decision was for the landlord who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to obtain dispensation if the repairs are urgent and leaseholders support the application.

What evidence or documents mattered?

The evidence included communications from leaseholders supporting the rapid progression of the matter.

Can a decision like this be appealed?

Yes, a person wishing to appeal this decision to the Upper Tribunal must seek permission to do so within 28 days.

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases involving legal matters.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.