First-tier Tribunal Grants Dispensation for Flooring Works
📌 In brief
The First-tier Tribunal granted permission to a landlord to bypass certain consultation requirements for replacing flooring in a retirement complex. The decision was made as no harm to the tenants was found.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if there is no prejudice to the tenants.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements related to qualifying works or agreements if the tribunal is satisfied that it is reasonable to do so. Qualifying works refer to works done on a building or premises, and qualifying long-term agreements are those lasting over twelve months. The consultation requirements include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenant suggestions for estimates, considering tenant observations, and giving reasons for certain actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for replacing flooring in a retirement complex.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for replacing flooring in a retirement complex. The decision was made as no prejudice to the tenants was identified.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/19UD/LDC/2023/0021
Property
:
[ADDRESS] [POSTCODE]
Applicant: [redacted]
[COMPANY]
:
[COMPANY]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME], Regional Surveyor
Date of Decision
:
2 May 2023
DECISION
The Tribunal grants dispensation from the remaining consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works to replace the flooring.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant will send a copy of this decision to each lessee.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. This retrospective application was received on 14 February 2023.
2. The property is described as a:
“Purpose built block of flats comprising of one and two bedroom apartments, age-restricted community for the over Sixties.”
3.
The Applicant explains that:
The qualifying works are part of a planned renewal programme at [NAME] development [ADDRESS]. These works included the replacement of the flooring in communal areas around the development and this is what the dispensation application is in reference to.
Consultation had been carried out at [ADDRESS] to Notice 1, quotations had then been procured for the works. Observations at Notice 1 stage seem to demonstrate that homeowners were in support of the replacement of the flooring. Out of Section 20 process, the [ADDRESS] homeowners had been shown two quotes for the works and had agreed on which contractor to select although this decision sits with [NAME]. At this point the House Manager instructed the works to begin without proceeding to Notice 2 and Notice 3 if required.
4.
Dispensation is sought: “…. due to the fact that the Section 20 process was not correctly followed and therefore the consultation with all homeowners did not happen in line with legislation. However, we do not believe there has been any predudice [sic] shown towards homeowners on this occasion and we believe is a case of miscommunication and failure to follow procedure fully.”
5.
The Tribunal made Directions on 1 March 2023 setting out a timetable for the disposal. The Tribunal required the Applicant to send them to the parties together with a form for [RESPONDENT] to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those [RESPONDENT] who agreed with the application or failed to return the form would be removed as Respondents although they would remain bound by the Tribunal’s Decision.
3 6. On 9 March 2023 the Applicant confirmed that the Tribunal’s directions had been sent to the [NAME]. The Tribunal received 10 responses all of which were in favour of the application and on 21 April 2023 the Applicant also confirmed that no objections had been received.
7. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
8. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
9. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
4 f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
11. The Applicant’s case is set out in paragraphs 3 and 4 above.
Determination
12. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
13. In this case the [NAME] received the Notice of Intention and were aware of the proposed works which were then subject to competitive tender. [NAME] have indicated their support for the application and no objections have been received. No prejudice has been identified by the [NAME] and as such the Tribunal is prepared to grant the dispensation required.
14. The Tribunal therefore grants dispensation from the remaining consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works to replace the flooring.
15. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
16. The Applicant will send a copy of this decision to each lessee.
D [NAME] [NAME] 2 May 2023
5 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements for …
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Soil Stack Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Tenancy Works
- First-tier Tribunal (Property Chamber) Emergency Lift Repairs Approved Without Full Consultation
- First-tier Tribunal (Property Chamber) Conditional Dispensation Granted for Lift Refurbishment
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Section 20 Consultation Requir…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Fire Safety Works Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Complex Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Cleaning Services Contract
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation From Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The homeowners were aware of the proposed works and had supported the replacement of the flooring.
- The homeowners had been shown two quotes and agreed on a contractor, even if the final decision rested with the applicant.
- The Tribunal received 10 responses, all in favor of the application, and no objections were received.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to bypass consultation requirements for replacing flooring.
Who was involved?
The landlord of a retirement complex and the leaseholders of the complex.
How did the court decide, and why?
The court decided that the landlord could bypass the consultation requirements because no harm was done to the leaseholders.
Which laws or rules were applied?
Section 20 and Section 20ZA of the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The argument that no prejudice was caused to the leaseholders by skipping the consultation process.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if no harm is done to the tenants.
What evidence or documents mattered?
Responses from the leaseholders indicating their support for the application.
Can a decision like this be appealed?
Yes, a person wishing to appeal must seek permission to do so within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving legal matters.
