First-tier Tribunal Grants Dispensation for Urgent Water Repairs
📌 In brief
The First-tier Tribunal granted permission to skip the usual consultation process for urgent repairs due to water damage, ensuring the work could proceed without unnecessary delays.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if there is no prejudice to the tenants.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements related to qualifying works or agreements if it is reasonable to do so. Qualifying works refer to works done on a building or premises, and qualifying long-term agreements are those lasting over twelve months. The consultation requirements include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest additional estimators, considering tenant observations, and giving reasons for certain actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent water ingress repairs.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for urgent water ingress repairs, finding no prejudice to the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/43UH/LDC/2021/0020
Property
:
Grandera House, 61 - 73 [ADDRESS] [POSTCODE]
Applicant: [redacted]
[RESPONDENT]
:
[NAME]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the [NAME]
Tribunal Member
:
D Banfield FRICS Regional Surveyor
Date of Decision
:
19 April 2021
DECISION
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the [NAME] from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act.
2. The Applicant explains that “water ingress into one of the basement flats via the communal staircase from the car park to the rear of the building. The communal staircase area requires tanking and then the flat requires a drying out period of time. The flat effected by the water ingress cannot rent out so will claim for loss of rent as this not an insurancable (sic) item.” “[NAME] section 20 consultation notice 1 has been issued on 19/01/2020” “We wish to reduce the time the flat cannot be rented.”
3. The Tribunal made Directions on 23 February 2021 which were amended on 12 March indicating that it considered that the application was suitable to be determined on the papers without a hearing in accordance with Rule 31 of the Tribunal Procedure Rules 2013 unless a party objected.
4. The Tribunal required the Applicant to send to the Respondents its Directions together with a copy of the Application and a form to indicate whether they agreed with or objected to the application and if they objected to send their reasons to the Applicant.
5. It was indicated that if the application was agreed to or no response was received the [NAME] would be removed as Respondents. [NAME] responded all of whom agreed with the application. The [NAME] are therefore removed as Respondents.
6. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
7. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were given that the application remained unchallenged.
8. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law
9. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements:
3
Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following i. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
ii. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
iii. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
iv. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
v. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
vi. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
vii. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non- compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
viii. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
4 ix. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
11. As the [NAME] did not object to the Application the Applicant has not been required to submit any further evidence, the determination is therefore made on the papers received with the Application.
Determination
12. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
13. No objection to the application has been received and no prejudice has therefore been identified as considered in the [NAME] case.
14. Any ingress of water is usually urgent and complying with the full S.20 consultation procedures will inevitably cause delays which should be avoided.
15. In view of the above the Tribunal grants dispensation from the consultation requirements of S.20 [NAME] in respect of the works to tank the communal staircase from the car park to the rear of the building.
16. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
17. The Applicant is to send a copy of this decision to each of the [NAME] contributing to the service charge.
D Banfield FRICS 19 April 2021
5 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Car Park Resurfacing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Car Park Extension
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repair Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Works Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Heating Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Property Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Lift Repairs Without Identifying Prejudice
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are urgent and necessary to prevent further damage.
- It is reasonable to dispense from consultation requirements even if there were initial procedural breaches.
- There is no prejudice to the leaseholders.
- The works are necessary and urgent.
- It is reasonable to dispense from consultation requirements and no prejudice to tenants is shown.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to skip the usual consultation process for urgent repairs due to water damage.
Who was involved?
The landlord and the tenants were involved.
How did the court decide, and why?
The court decided that the landlord could skip the consultation process because there was no prejudice to the tenants and the repairs were urgent.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The argument that mattered most was that the repairs were urgent and skipping the consultation process would avoid unnecessary delays.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to skip the consultation process if the repairs are urgent and there is no prejudice to the tenants.
What evidence or documents mattered?
The evidence and documents related to the urgency of the repairs and the lack of prejudice to the tenants mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
