Tribunal Grants Dispensation for Lift Repairs Without Identifying Prejudice
📌 In brief
The Tribunal allowed a landlord to bypass certain consultation requirements for repairing a lift, as long as the repairs are done reasonably and competitively priced quotes are obtained.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so and no prejudice is identified.
📖 What the law says
The appropriate tribunal can grant a request to waive consultation requirements for certain works or long-term agreements if it finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for lift repairs.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements for lift repairs, finding that the applicant had obtained competitive quotations and there was no prejudice to the lessees.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00ML/LDC/2022/0106
Property
:
26 [ADDRESS] [POSTCODE]
Applicant: [redacted]
[ADDRESS] (Freehold) [APPELLANT]
:
[NAME]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME] of Decision
:
19 January 2023
DECISION
2
Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 12 December 2022. The works have yet to be started.
2. The Applicant explains that works are required to the lift at the property “as set out on attached quotes”. The Tribunal notes that these have not been included with the application.
First Notices have been served on the Respondents as part of the consultation process that has been carried out.
Dispensation is sought “to enable the lift to be put back in working order as soon as possible.”
The Applicant explains that “Having the lift out of action is making access to the upper floors very difficult particulalry [sic] for elderly visitors and relatives.”
3. The Tribunal made Directions on 22 December 2022 setting out a timetable for the disposal and requiring the Applicant to send them to the parties together with a form for the [NAME] to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those [NAME] who agreed with the application or failed to return the form would be removed as Respondents.
4. Two lessees responded one agreeing to the application and one objecting. Those lessees who did not respond or who agree are therefore removed as Respondents.
5. The only request for an oral hearing was received out of time and is refused. The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
6. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that both the issues and objections are clearly stated and would not be assisted by receiving oral evidence.
The Law
7. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements:
3 Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
8. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following; a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
4 Evidence
9. The Applicant’s case is set out in paragraph 2 above.
10. Mr [NAME] has objected to the application on the following grounds;
• The lift maintenance and repair have been subject to discussions over the past 2 years • The lift is only available to the residents of [ADDRESS]. • I live in a basement flat at the rear of the property and do not ‘enjoy’ the lift or its services and it is unfair that I contribute to the upkeep • There are stairs to all flats and floors in [ADDRESS] • To my recollection the stair are (sic) fit for purpose • There is no urgency for these lift repairs and they are likely have been known about for some time (see 1) Determination
11. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
12. Clearly carrying out repairs to the lift should not be unduly delayed. A Notice of Intention has been served and by the application referring to “attached quotes” it is presumed that competitive quotations have been obtained.
13. This application does not concern whether the costs involved are payable by way of service charge. Whether Mr [NAME] is obliged to contribute is a matter for the terms of his lease and will not be affected by a decision of the Tribunal. The issue for the Tribunal is whether, by granting dispensation any of the lessees have been “prejudiced” in the terms of the [NAME] guidance referred to above.
14. A Notice of Intention has been served and competitive quotations obtained and as such I am unable to identify any prejudice that the lessees may sustain by the granting of the dispensation requested.
15. The Tribunal therefore grants dispensation from the remaining consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of lift repairs.
16. This dispensation is subject to the condition that competitive quotations are obtained.
17. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
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18. The Applicant is to send a copy of this determination to all of the lessees liable to contribute to service charges.
D [NAME] [NAME] 19 January 2023 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Major Work…
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Landlord Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Car Park Extension
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repair Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Works Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Car Park Resurfacing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Major Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord acted reasonably in seeking dispensation.
- No prejudice was identified as a result of the landlord's actions.
- The works were deemed urgent and necessary to prevent further damage.
- There was an urgent need for repairs presenting a significant risk.
- The works posed a health risk, justifying dispensation from consultation requirements.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation from consultation requirements for lift repairs.
Who was involved?
The landlord of a property and the lessee of a flat in the same building.
How did the court decide, and why?
The court decided that the landlord could bypass the consultation requirements because there was no evidence of prejudice to the lessee.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 20ZA.
What was the argument that mattered most?
The lack of prejudice to the lessee due to the landlord's actions.
Was the decision for or against the person who brought the case?
For the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if they can show that there is no prejudice to the lessee.
What evidence or documents mattered?
Competitive quotations for the lift repairs were important.
Can a decision like this be appealed?
Yes, but permission to appeal must be sought within 28 days.
Is it worth getting a solicitor for a case like this?
It is recommended to get advice from a qualified solicitor for cases involving property and tenancy disputes.
