Landlord Granted Dispensation from Consultation Requirements for Major Works
📌 In brief
The First-tier Tribunal allowed a landlord to bypass the consultation requirements for major works under the Landlord and Tenant Act 1985. This decision was made due to the urgent need for repairs to a lift in a multi-flat building.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can grant a request to waive consultation requirements for certain works or long-term agreements if it finds that waiving these requirements is reasonable.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for major works under the Landlord and Tenant Act 1985.
📜 Headnote Official document
The Tribunal granted dispensation from the consultation requirements imposed on a landlord by Section 20 of the Landlord and Tenant Act 1985, allowing the landlord to proceed with major works without consulting the lessees. The decision was based on the urgency and necessity of the repair work.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/21UC/LDC/2023/0165
Property
:
[APPELLANT], 9 [ADDRESS], [POSTCODE]
Applicant: [redacted]
:
[COMPANY]
Respondent: [redacted]
[NAME]- Flat 2 [COUNSEL] 5 Mrs [COUNSEL] 7
Representative
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME], Regional Surveyor
Date of Decision
:
15 January 2024
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of in respect of providing a new car door operator, door panels and track.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
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Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 5 December 2023.
2. The property is described as a “Purpose built block of 7 flats, 6 internal and 1 with external entry. Constructed c1992. One core over 4 floors. One lift in building.”
3.
The Applicant explains that,
“The only available lift at the block requires a new car door operator, door panels and track. The block has been to market and received 3 quotes, the lowest of which is £3468 including VAT. As this cost is over the S20 threshold, dispensation for the works is requested.
The managing agents have issued Notices of Intention to all owners (sent 5th December 2023).
The selected contractor has been put on notice for the works as the turnaround period for the required parts for the project may be several weeks. The directors believe, that due to the circumstances, the project needs to be instructed as soon as possible to prevent distress to residents who have already been without lift access for several weeks.”
And further,
“The directors of the management company, and many of the leaseholders (all of whom share the freehold of the block) believe this repair work to be needed urgently for the benefit of residents.
Whilst the lift is not operational many residents are finding their lives disrupted and access to and from their flats restricted due to mobility issues.
Dispensation would allow the repairs to proceed as swiftly as possible.”
4. The Tribunal made Directions on 15 December 2023 which it sent to the Lessees together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If the Leaseholders agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.
5. The Tribunal received three responses from lessees all agreeing to the Application. No requests for an oral hearing were made. The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
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6. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
7. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
8. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v Benson. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor. c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
4 h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
9. The Applicant’s case is set out in paragraphs 2 and 3 above.
Determination
10. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
11. No objections have been received from the lessees and in these circumstances I am prepared to grant conditional dispensation.
12. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of providing a new car door operator, door panels and track.
13. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
14. The Tribunal will send copies of this determination to the lessees.
[NAME] 15 January 2024
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
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3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) RTM Company Granted Dispensation for Careline Upgrade
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for QLTA with Aspen
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Approves Emergency Call System Upgrade Without Lessee C…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Insurance Contract
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Lift Repairs Without Identifying Prejudice
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Car Park Extension
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord acted reasonably in dispensing with consultation.
- The works were urgent and necessary to prevent further damage.
- The works were necessary to prevent significant damage or injury.
- Even though there were initial procedural breaches, the landlord acted reasonably.
- No prejudice was identified as a result of dispensing with consultation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass the consultation requirements for major works under the Landlord and Tenant Act 1985.
Who was involved?
The landlord and the lessees of a multi-flat building were involved.
How did the court decide, and why?
The court decided to grant dispensation because the repair work was deemed urgent and necessary for the benefit of the residents.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically Section 20ZA, was applied.
What was the argument that mattered most?
The argument that mattered most was the urgency and necessity of the repair work.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to bypass consultation requirements if the work is deemed urgent and necessary.
What evidence or documents mattered?
Quotes for the repair work and the impact of the lack of lift access on residents were important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
