First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
📌 In brief
In this case, the First-tier Tribunal allowed a landlord to bypass certain consultation rules for repairing an essential lift in a multi-unit building. The decision was based on the urgency of the repair and the potential impact on residents, especially those with mobility issues.
⚖️ Legal holding
A landlord may obtain dispensation from consultation requirements if it is reasonable to do so, considering the potential prejudice to tenants.
📖 What the law says
The First-tier Tribunal can grant permission to a landlord to bypass consultation requirements if it finds it reasonable to do so, considering the situation at hand.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements under s.20ZA of the Landlord and Tenant Act 1985 for urgent lift repairs.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements under s.20ZA of the Landlord and Tenant Act 1985, allowing a landlord to proceed with urgent lift repairs without full tenant consultation.
📚 Full judgment Official document
OUTCOME: Allowed
© [APPELLANT]
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/43UE/LDC/2023/0115
Property
:
[ADDRESS] [POSTCODE]
Applicant: [redacted]
:
[APPELLANT]
Respondent: [redacted]
[NAME] & [NAME] (Flat 1) Mr & Mrs [RESPONDENT] (Flat 2) [COMPANY] (Flat 3) Mrs [NAME] (Flat 4) Mr [NAME] (Flat 5) Ms [NAME] (Flat 6) Mr [NAME] (Flat 7) Executors of Mr [NAME] dec’d & Mrs [NAME] (Flat 8) Mr [COUNSEL] & Mr [COUNSEL] (Flat 9)
Representative
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME], Regional Surveyor
Date of Decision
:
26 October 2023
DECISION
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The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of the door operating system on the passenger lift which serves the residential element of the building.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant must send copies of this determination to the lessees.
Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 26 September 2023.
2. The property is described as:
A 3/4 storey building in a town centre location, comprising two commercial units on the ground floor, basement car park, and nine self-contained flats on the first and second floors.
3. The Applicant explains that,
Following the failure of the door operating system, the passenger lift which serves the residential element of the building is currently out of action. Residents rely on this lift, and in particular there is one tenant with mobility issues who occupies a flat on the top floor of the building.
4. The works are described as,
Replacement of the door operating system on the passenger lift which serves the residential element of the building, following the failure of the original door operators - please see the attached report from [NAME].
Communications were issued to all leaseholders on 12/09/2023 and 22/09/2023 advising them of the problem, and saying that we are obtaining competitive quotations and will be applying to the FTT for dispensation from the usual s.20 consultation requirements. We have obtained a second quote from another lift maintenance company, and subject to confirming that this is 'like for like' with the [NAME] quote, we propose to instruct the successful contractor asap (hopefully within the next 2-3 days). We will write to the leaseholders again to confirm when this has been done.
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5. The Tribunal made Directions on 10 October 2023 setting out a timetable for the disposal which they sent to the Respondents together with a form for the lessees to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If the Leaseholders agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.
6. One reply was received by the Tribunal in agreement with the application. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
7. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law 8. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
9. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor. c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
4 f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant. h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it. Evidence
10. The Applicant’s case is set out in paragraph 2,3 and 4 above.
Determination
11. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
12. No objections have been received from the lessees and in these circumstances I am prepared to grant dispensation.
13. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of the door operating system on the passenger lift which serves the residential element of the building.
14. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
15. The Applicant must send copies of this determination to the lessees.
D [NAME] 26 October 2023
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RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Car Park Extension
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Works Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repair Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Car Park Resurfacing
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Roof Works Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Major Work…
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Lift Repairs Without Identifying Prejudice
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation Without Hearing
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The lift's door operating system failed, making the lift unusable for residents.
- A tenant with mobility issues relies on the lift to access their top-floor flat.
- The landlord informed leaseholders about the problem and their intention to seek dispensation.
- The landlord obtained a second quote for the works.
- No objections were received from the lessees regarding the application for dispensation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to bypass certain consultation rules for repairing an essential lift in a multi-unit building.
Who was involved?
A landlord and multiple tenants of a residential property with shared facilities.
How did the court decide, and why?
The court decided that it is reasonable to grant dispensation due to the urgency of repairing an essential lift for residents' safety.
Which laws or rules were applied?
Landlord and Tenant Act 1985 s.20ZA was applied.
What was the argument that mattered most?
The landlord argued that full consultation would delay urgent repairs, potentially causing harm to residents with mobility issues.
Was the decision for or against the person who brought the case?
The decision was in favour of the landlord.
What does this mean for someone in a similar situation?
Someone facing an urgent repair issue may seek dispensation from consultation requirements if it is reasonable to do so and there is potential prejudice to tenants.
What evidence or documents mattered?
The report from Arrow Lifts detailing the lift failure was important.
Can a decision like this be appealed?
Yes, decisions can generally be appealed within 28 days to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is advisable to seek legal advice from a qualified solicitor for such cases.
