First-tier Tribunal Grants Dispensation for Roof Repairs
📌 In brief
The First-tier Tribunal granted permission to a landlord to bypass the consultation requirements for repairing a roof. The decision was made because there was no clear evidence that the tenants were financially harmed by not being consulted.
⚖️ Legal holding
A landlord may be dispensed from the consultation requirements of Section 20 of the Landlord and Tenant Act 1985 if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can decide to waive some or all consultation requirements for certain works or long-term agreements if it finds it reasonable to do so. These works or agreements must qualify according to the definition provided in the act.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from the consultation requirements of Section 20 of the Landlord and Tenant Act 1985 for repairing the roof.
📜 Headnote Official document
The Tribunal granted dispensation from the consultation requirements of Section 20 of the Landlord and Tenant Act 1985 for repairing the roof. The decision was based on the lack of evidence showing financial prejudice to the tenants due to the lack of consultation.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00HN/LDC/2020/0086
Property
:
19 [ADDRESS], [POSTCODE]
Applicant: [redacted]
:
[APPELLANT]
Respondent: [redacted]
[NAME] [RESPONDENT] (Flat 12) [COUNSEL] (Flat 15)
Representative
:
[COUNSEL] for Mr [COUNSEL] only
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME]
Date of Decision
:
31 March 2021
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works to repair the roof.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant is to send a copy of this decision to each of the Lessees contributing to the service charge.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act.
2. The Applicant explains that the Property is a purpose- built block of flats with ground floor retail units and that the roof space was converted to four additional flats in or about 2013. A roof leak is said to have been reported by the tenant residing in Flat 11 on 6 December 2018 and it is said that due to the height of the building scaffolding was required. At the time the work was considered urgent and the estimated costs fell below the level requiring consultation. The total cost of the work is said to have been £5280, described as £1320 per leaseholder. Reference is made to an insurance claim having been made but refused.
3. Directions were issued on 23 November 2020, 18 December 2020 and 6 January 2021.
4. The Tribunal indicated that it considered that the application was suitable to be determined on the papers without a hearing in accordance with rule 31 of the Tribunal Procedure Rules 2013 unless a party objected.
5. The Tribunal required the Applicant to send to the Respondents its Directions together with a copy of the Application and a form to indicate whether they agreed with or objected to the application and if they objected to send their reasons to the Applicant.
6. It was indicated that if the application was agreed to or no response was received the lessees would be removed as Respondents.
7. Two responses were received and in accordance with the preceding paragraph the other lessees have been removed as Respondents.
8. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
9. On receipt, the contents of the hearing bundles were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the facts relevant to the application were largely undisputed.
10. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
3 The Law
11. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements:
Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
12. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v Benson. In summary the Supreme Court noted the following i. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
ii. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
iii. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
iv. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
v. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
vi. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
vii. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non- compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
4 viii. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
ix. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
13. Both parties have submitted considerable amounts of evidence in respect of the terms of the Respondents’ leases, the attempts to recover costs through an insurance claim, the effect of the service charge demands remaining unpaid and whether those demands were made in accordance with the lease and statute.
14. None of these issues are relevant to whether dispensation should or should not be granted and I only propose to refer to those parts of the submissions which relate to whether the Respondents have been prejudiced by the failure of the Applicant to comply with the consultation requirements of s.20.
15. In its statement of case the Applicant explains that following a report of a roof leak from the leaseholder of Flat 11 on 6 December 2018 a quote for scaffolding was obtained from [NAME] following which an unsuccessful insurance claim was pursued through their brokers.
16. The lessees were advised that it was not economically viable for the scaffolding erected for the purpose of inspection to be dismantled and re-erected to commence roof repairs and an urgent decision as to whether they accepted liability for the costs was required.
17. In the Respondents’ identical Statements of case they say that it was clear from 20 December 2018 that the costs of works would require a S.20 consultation to be carried out. The increased cost of scaffolding arising from the delay whilst an insurance claim was pursued, the failure to obtain competitive quotations and the denial of the Respondents’ right to nominate a suitable contractor has caused them prejudice.
18. In reply, the Applicant accepts that formal consultation was not carried out but that all leaseholders had been extensively involved and the expenses were communicated to the lessees throughout. No evidence has been produced that the Respondents have been financially prejudiced.
Determination
19. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to
5 dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
20. The only issue for the Tribunal to determine is whether the evidence before it indicates that the lack of consultation has caused the Respondents financial prejudice. Clearly the lack of a tendering process has denied the Respondents the comfort of knowing that a competitive price for the work has been obtained. Likewise, the Respondents have been denied the opportunity of nominating a contractor. With regard to any increase in costs caused by delays in carrying out the work whilst pursuing an insurance claim, this can be pursued through an application under S.27A and is not relevant to this application.
21. In support of the claim that prejudice has arisen no evidence has been provided as to how the lack of consultation itself has increased the Respondents’ liability for costs. No evidence of alternative estimates has been submitted or an indication of what the Respondents would have done differently if they had been consulted.
22. On the evidence before me therefore I propose to grant the dispensation requested. In doing so I make no determination as to whether the costs are reasonable, whether the costs have been apportioned in accordance with Clause 16 of the sixth schedule to the leases and whether the demands have met the statutory requirements.
23. In view of the above the Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works to repair the roof.
24. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
25. The Applicant is to send a copy of this decision to each of the Lessees contributing to the service charge.
[NAME] 31 March 2021
6
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Fire Safety Works
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Roof Repai…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements for …
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Fire Alarm Installation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Soil Stack Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs to Communal Door
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation with Conditions
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repair Dispensation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord explained that the roof repair was urgent and required immediate action without waiting for consultation.
- The tenants did not provide any alternative estimates or show what they would have done differently if consulted.
❌ Tends to be rejected
- Tenants argued that the failure to obtain competitive quotations through a tendering process caused them prejudice.
- Tenants claimed their right to nominate a suitable contractor was denied due to lack of consultation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to bypass the consultation requirements for repairing the roof.
Who was involved?
The landlord and the tenants were involved.
How did the court decide, and why?
The court decided that the landlord could bypass the consultation requirements because there was no evidence that the tenants were financially harmed.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The argument that mattered most was that there was no evidence showing financial prejudice to the tenants.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if there is no evidence of financial harm to the tenants.
What evidence or documents mattered?
Evidence showing the lack of financial prejudice to the tenants mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to get a solicitor for a case like this.
