First-tier Tribunal Grants Dispensation for Urgent BMS Upgrade
📌 In brief
The First-tier Tribunal granted permission for a landlord to bypass the usual consultation process required under the Landlord and Tenant Act 1985 for an urgent Building Management System upgrade at a luxury apartment tower in London. The decision was made considering the necessity and urgency of the upgrade.
⚖️ Legal holding
A landlord is entitled to dispensation from the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 if the proposed works are urgent and necessary.
📖 What the law says
The appropriate tribunal can grant permission to skip consultation requirements for certain works or long-term agreements if it finds it reasonable to do so. Consultation requirements include providing details of proposed works to tenants, obtaining estimates, inviting tenants to suggest additional estimators, considering tenant feedback, and giving reasons for certain actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The tribunal granted dispensation from the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985.
📜 Headnote Official document
The tribunal granted dispensation from the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 for urgent works involving a Building Management System upgrade at a residential tower in London. The decision was based on the necessity and urgency of the works, preventing full tender processes due to a closed protocol.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AY/LDC/2024/0161 Property : The Tower, [ADDRESS], London, [POSTCODE] Applicant : [redacted] : [COMPANY] Respondents : [redacted] Representative : None Type of Application :
For dispensation from the consultation requirements under section 20ZA Landlord & Tenant Act 1985 Tribunal :
Mr [APPELLANT] (Hons) LLM Property Law MA [NAME] of Decision : 1 October 2024
DECISION
This has been a remote paper determination, which has been consented to by the parties. A face-to-face hearing was not held because it was not practicable, and no one requested same.
The documents the Tribunal were referred to were in a bundle of some 70 pages.
Decision
(1) The tribunal determines that unconditional dispensation should be granted from the consultation requirements from section 20ZA of the Landlord and Tenant Act 1985 (the Act) in respect of the property; The Tower, [ADDRESS], London [POSTCODE]. (2) We make no determination as to the reasonableness of the costs of same, these being matters which can be considered, if necessary, under the provisions of s27A and s19 of the Act. The Application 1. This Application is made by [NAME] and [NAME] on behalf of, the freeholder, [COMPANY] dated 2 May 2024.
2. The Application seeks dispensation from the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985.
3. The Application is concerned solely with the question of what consultation if any should be given of the consultation requirements of section 20 of the 1985 for works costing in excess of £250 per flat. It is not concerned with the reasonableness or payability of any service charges which may arise. The Determination 4. A written Application was made by [COMPANY], appointed by [COMPANY] the freeholder. The tribunal considered the written bundle of 70 pages, in support of the Application. Background 5. The property comprises; a Tower which is located in Vauxhall, being completed in January 2014. It stands 181m tall and houses 212 luxury
apartments. The building is made up of a ground floor reception area, underground parking, a swimming pool and a gym. There are 52 floors in total above ground, and one underground parking level, the top floors house a luxury 5 storey luxury penthouse, with an integrated wind turbine.
6. This Application has been issued by the Freeholder, asserting. the works comprise an urgent software upgrade of Building Management System, that has a closed Protocol, which prevents the Landlord from completing a full tender process, under Section 20 requirements. The current operating software is out of date and not compatible, with the latest BMS interface which makes operation and maintenance methods insufficient. The system has a closed protocol which means only one company can do any work to it this company is called [NAME]. The Freehold has received a quotation from the encumbrant service provider- [NAME]- to upgrade this system and the total cost of the works inclusive of VAT is £ 81574.72. The BMS controls several utilities within the building and therefore the flats this includes the heating, hot and cold water and electricity. The implications for this software not being upgraded by [NAME] are that if it crashes then nobody will be able to access it and the building will need a whole new BMS system. Automatic control of the system will be lost and will result in it needing to be manually operated 24/7 but without but without any real knowledge of what the temperatures are.
7. The Directions dated 8 August 2024, provided for the tenants to be given copies of the Application form, a brief statement to explain the reasons for the Application and display a copy of the directions in a prominent place in the common parts of the property. This to be carried out by the 16 August 2024, the freeholder to confirm this is done by 22 August 2024.
8. The Directions also note that any leaseholder who opposes the Application should by the 4 September 2024 complete the reply form and return it to the tribunal.
9. The only issue for the tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements of section 20 of the 1985 Act. This application does not concern the issue of whether any service charge costs will be reasonable or payable. Documents 10. The Applicant notes in their statement of case, dated September 2024, the [COMPANY], who replaced [NAME] as agents to [COMPANY] in place of [NAME], that (i) the Directions in respect of display and communication have been
complied with and (ii) they were not aware of any leaseholders who opposed the application for dispensation. The tribunal’s decision 11. The tribunal grants dispensation under section 20 ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003 for the works set out in the application.
12. We are, aware of the judgment in [COMPANY] v [NAME] [2013] UKSC 14. The application for dispensation is not challenged.
13. The Supreme Court (Lord [NAME] at para 50) accepted that there must be real prejudice to the tenants. Indeed, the Respondents do not oppose the application. It is accepted that we have the power to grant dispensation on such terms as we think fit. However, the Landlord is entitled to decide the identity of the contractors who carry out the work, when they are done, by whom and the amount. The safety net for the Respondents is to be found in sections 19 and 27A of the Landlord and Tenant Act 1985.
14.
Accordingly, we find that unconditional dispensation should be granted.
15. Our decision is in respect of the dispensation from the provisions of s20 of the Act only. [NAME]: [NAME] [NAME] 1 October 2024.
ANNEX – RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written application for permission must be made to the First-tier Tribunal at the Regional Office which has been dealing with the case.
2. The application for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.
3. If the application is not made within the 28-day time limit, such application must include a request to an extension of time and
the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates (ie give the date, the property and the case number), state the grounds of appeal and state the result the party making the application is seeking
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Electrical Safety Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Building Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Consultation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Electrical Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The software upgrade for the Building Management System was urgent and necessary.
- The current operating software was outdated and incompatible, making maintenance insufficient.
- The Building Management System uses a closed protocol, meaning only one company could perform the work.
- Not upgrading the software could lead to the system crashing, requiring a whole new system and manual operation.
- The leaseholders did not oppose the application for dispensation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal granted dispensation from the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 for an urgent Building Management System upgrade.
Who was involved?
The landlord of a luxury apartment tower and various leaseholders.
How did the court decide, and why?
The court decided to grant dispensation because the works were deemed urgent and necessary, preventing a full tender process due to a closed protocol.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003.
What was the argument that mattered most?
The argument that the works were urgent and necessary, preventing a full tender process due to a closed protocol.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also seek dispensation from consultation requirements if the works are urgent and necessary.
What evidence or documents mattered?
Evidence included the urgency and necessity of the works, the closed protocol preventing a full tender process, and the potential consequences of not upgrading the system.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for cases like this.
