First-tier Tribunal Grants Dispensation for Urgent Boiler Replacement
📌 In brief
The Tribunal allowed a landlord to bypass consultation requirements for urgently replacing a broken boiler, ensuring tenants receive hot water sooner without facing undue financial burdens.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so, especially in urgent situations.
📖 What the law says
The appropriate tribunal can grant an exemption from consultation requirements related to qualifying works or agreements if it finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for replacing a faulty boiler.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements for replacing a faulty boiler, finding it reasonable due to the urgency and lack of relevant prejudice to the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00ML/LDC/2020/0060
Property
:
13 [ADDRESS] [POSTCODE]
Applicant: [redacted]
[COMPANY] ([EMAIL])
[RESPONDENT]
:
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works
Tribunal Member(s)
:
[NAME] of Decision
:
Made on the papers without a hearing (rule 6A of the Tribunal Procedure Rules 2013 as amended by The Tribunal Procedure (Coronavirus) Amendment Rules 2020 SI 2020 No 406 L11 on 17 September 2020
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works of replacement of the boiler.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant is required to send copies of this determination to the [NAME] of the flats concerned.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act.
2. The Applicant explains that the boiler serving the block is not working and requires replacement. Notices have been served but the expiry for the second notice is 16 September 2020 and the boiler has now failed completely. There is currently no hot water being provided.
3. The Tribunal made Directions on 20 August 2020 indicating that the Tribunal was satisfied that the matter is urgent, it is not practicable for there to be a hearing and it is in the interests of justice to make a decision disposing of the proceedings without a hearing (Rule 6A of the Tribunal Procedure Rules 2013 as amended by The Tribunal Procedure (Coronavirus) Amendment Rules 2020 SI 2020 No 406 L11).
4. The Applicant was required to send a copy of the Directions to the parties notified as Respondents together with a form for the Respondents to indicate whether they agreed with or objected to the application and if they objected to send their reasons to the Applicant.
5. It was indicated that if the application was agreed to or no response was received the [NAME] would be removed as Respondents.
6. [NAME] responded agreeing to the proposals and as such the [NAME] have been removed as Respondents in accordance with the above paragraph.
7. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law
8. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements:
i. Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
9. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following
3 i. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
ii. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
iii. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
iv. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
v. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
vi. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
vii. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non- compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
viii. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
ix. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
10. The Applicant explains that the boiler has failed and no hot water is being provided.
4 Determination
11. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with the requirements.
12. Clearly it is unreasonable to delay the restoration of hot water longer than necessary. No objections have been received from the [NAME] and no evidence of relevant prejudice as considered in the [NAME] case referred to above has been identified.
13. In view of the above the Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works of replacement of the boiler.
14. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
15. The Applicant is required to send copies of this determination to the [NAME] of the flats concerned.
[NAME]
17 September 2020
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to [EMAIL]. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
2. If the person wishing to appeal does not comply with the 28-day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
3. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal and state the result the party making the appeal is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements Due To Urgent …
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Works Exemption Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repair Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Repair Works Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Permission for Urgent Structural Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) Emergency Roof Repairs Approved Without Full Consultation
- First-tier Tribunal (Property Chamber) Landlord Granted Urgent Repairs Dispensation Without Consulting Lessees
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Lift Works Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Lift Refurbishment Dispensation Without Consulta…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal was satisfied that the matter was urgent, making a hearing impractical and a decision without one just.
- The boiler serving the block had completely failed, leaving residents without hot water.
- No objections were received from the residents regarding the application.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to bypass consultation requirements for urgently replacing a broken boiler.
Who was involved?
The landlord and the tenants of a property in Hove, Sussex.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements due to the urgent need for repairs and the absence of any relevant prejudice to the tenants.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA, and the Tribunal Procedure Rules 2013.
What was the argument that mattered most?
The argument that the situation was urgent and there was no relevant prejudice to the tenants mattered most.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if the situation is urgent and there is no relevant prejudice to the tenants.
What evidence or documents mattered?
The evidence that the boiler had completely failed and there was no hot water being provided was crucial.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving legal disputes.
