First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
📌 In brief
The First-tier Tribunal allowed a landlord to skip the consultation process for urgent roof repairs to prevent water damage to a tenant's home. The judge found that the repairs were necessary and that the tenants were not prejudiced by the lack of consultation.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if urgent works are necessary to prevent significant damage.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it determines that it is reasonable to do so. Consultation requirements refer to rules set by the Secretary of State that require landlords to consult tenants about proposed works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent roof repairs.
📜 Headnote Official document
The First-tier Tribunal granted dispensation to the landlord from the consultation requirements imposed by Section 20 of the Landlord and Tenant Act 1985, allowing for urgent roof repairs to prevent significant damage to a tenant's property. Judge N Jutton determined that the lack of consultation did not prejudice the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
HAV/29UL/LDC/2024/0632
Property
:
[ADDRESS], [ADDRESS], Folkstone, Kent, CT20 2aP
Applicant
:
[redacted]
:
[RESPONDENT]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
Judge N Jutton
Date of Determination
:
4 April 2025
DECISION
2
Summary of the Decision
1. The Applicant is granted retrospective dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements in respect of works carried out to fit 2 layer felt over the roof of the Property to stop the ingress of water into Flat 7.
The application and the history of the case
2. The Applicant applies for dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act.
3. The Applicant says that the Property is a residential block containing 9 flats. Retrospective dispensation is sought in relation to urgent works to repair the roof of the Property to prevent the ingress of water into Flat 7 (the Works). The Works have been carried out. There is with the application an invoice form a company called [COMPANY] in the sum of £7,800 which describes the Works as ‘Two layer felt over of existing roof’.
4. The Applicant says that there had been a leak from the roof into flat 7. The leak had worsened and it was decided that due to bad weather the Works had to be carried out as a matter of urgency. That there was insufficient time to delay the Works pending completion of the statutory consultation process.
5. The Tribunal made Directions on 28 February 2025. The Directions provided that the Tribunal was satisfied that the application may be determined on the papers without an oral hearing and that it would proceed accordingly unless a party objected in writing within 14 days of receipt of the Directions. The Tribunal is told by the Applicant’s representatives that no objections have been received. Accordingly the Tribunal proceeds to determine the application on the papers.
6. The Directions also provided for the Applicant to send to each Respondent the application and the Directions. The Directions made provision for the Respondents to complete a reply form and return that to the Tribunal and to the Applicant stating whether or not the application was opposed, and if so stating why. The Tribunal is told that no objections have been received from the Respondents.
7. The Directions made it clear that this application does not concern the issue of whether or not service charge costs arising from the Works will be payable and if so reasonable in amount or of the possible application or effect of the Building Safety Act 2022. That the [NAME] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs of the proposed works, and
3 the contribution payable through the service charges both in general and in particular because of the provisions of and the protections provided by the Building Safety Act 2022.
The Law
8. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where [NAME] intends to undertake major works with a cost of more than £250 per lease in any one service charge year the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.
9. Section 20ZA provides that on an application to dispense with any or all of the consultation requirements, the Tribunal may make a determination granting such dispensation “if satisfied that it is reasonable to dispense with the requirements”.
10. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.
11. The leading judgment of Lord [NAME] explained that a tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of [NAME] to comply with the regulations. The requirements were held to give practical effect to those two objectives and were “a means to an end, not an end in themselves”.
12. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, [NAME] must rebut it. The Tribunal should be sympathetic to [NAME](s).
13. Where the extent, quality and cost of the works were in no way affected by [NAME]’s failure to comply, Lord [NAME] said as follows:
“I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.”
14. The “main, indeed normally, the sole question”, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.
4
15. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.
16. If dispensation is granted, that may be on terms.
17. The effect of [NAME] has been considered by the Upper Tribunal in [NAME] v [NAME] and Others [2020] UKUT 177 (LC), although that decision primarily dealt with the imposition of conditions when granting dispensation and that the ability of lessees to challenge the reasonableness of service charges claimed was not an answer to an argument of prejudice arising from a failure to consult.
Decision
18. The Applicant says that the Works were required to be carried out urgently because of bad weather. Had they not been carried out then the ingress of water into flat 7 would have worsened. That as such there was insufficient time to complete the statutory consultation process.
19. I am satisfied from the evidence before me that it was in the best interests of the Respondents for the Works to be carried out as soon as possible. That if the Works had been delayed whilst the statutory consultation process were carried out the ingress of water into flat 7 may have worsened with potential health and safety consequences. Further ultimately the extent and the cost of the repair work may have increased.
20. None of the [NAME] have objected to the application for dispensation from the statutory consultation requirements.
21. There is no evidence before me to the effect that the Respondents are prejudiced by the failure on the part of the Applicant to complete the statutory consultation process in respect of the Works. In my judgment it is just and equitable to grant retrospective dispensation from the statutory consultation requirements in respect of the works to repair the roof so as to prevent the further ingress of water into Flat 7.
22. In reaching my decision I have taken account of the fact that no party has objected to the application. The [NAME] have had opportunity to raise any objection and they have not done so. I do however Direct that the dispensation is conditional upon the Applicant or their agent sending a copy of this decision to all the [NAME] so that they are aware of the same.
23. For completeness I confirm that in making this determination I make no findings as to the costs of the works and whether they are recoverable form [NAME] as service charges, whether they are
5 reasonable in amount or of the possible application or effect of the Building safety Act 2022.
Judge N Jutton
4 April 2025
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at [EMAIL] being the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking
6
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Works Due to Health Risk…
- First-tier Tribunal (Property Chamber) Landlord Allowed to Repair Roof Without Consulting Tenants
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Fire Safety Works Without Consulting Tena…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation from Consultation Requirem…
- First-tier Tribunal (Property Chamber) Landlord Granted Urgent Roof Repairs Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consulting Leaseholders About Lift Repai…
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Window Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation From Tenant Consultation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works were urgently needed due to bad weather to prevent further water ingress into a flat.
- Delaying the repairs for consultation could have worsened the water damage and increased costs.
- There was no evidence that the residents were harmed by the landlord's failure to consult.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to skip the consultation process for urgent roof repairs.
Who was involved?
The landlord and the tenants were involved.
How did the court decide, and why?
The court decided that the landlord could skip the consultation process because the repairs were urgent and necessary to prevent water damage.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 Sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that mattered most was that the repairs were urgent and necessary to prevent significant damage to the tenant's property.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to skip the consultation process if they can prove that the repairs are urgent and necessary.
What evidence or documents mattered?
Evidence of the urgency and necessity of the repairs, including an invoice for the repairs, was important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for cases like this.
