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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation From Consultation Requirements

Case No.

📌 In brief

The First-tier Tribunal allowed the landlord to bypass consulting the tenants about major lift repairs because the repairs were urgent and could be done at a lower cost by the original contractor.

⚖️ Legal holding

It is reasonable to dispense with the statutory consultation requirements when the works are urgent and the cost is reduced by using the original contractor.

Topics

statutory consultation requirementsdispensation from consultationmajor works

Provisions

Landlord and Tenant Act 1985 s.20Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant an exemption from the consultation requirements for major works if it finds it reasonable to do so. The consultation requirements refer to obligations set by the Secretary of State through regulations, which may include providing details of proposed works to tenants, obtaining estimates, considering tenant suggestions, and giving reasons for certain actions.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation to the landlord from consulting the tenants about major works due to the urgency and cost-effectiveness of the repairs.

📜 Headnote Official document

The Tribunal granted dispensation to the landlord from consulting the tenants about major works due to the urgency and cost-effectiveness of the repairs. The Regional Surveyor Clist MRICS presided over the case.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

HAV/45UC/LDC/2025/0643

Property

:

Compass Point, The Esplanade, Bognor Regis, [POSTCODE]

Applicant: [redacted] [APPELLANT]

:

[NAME]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member

:

[NAME] of Directions

:

17 June 2025

Decision

Summary of the Decision

The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act in respect of major works, being works of repair to a lift. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.

2 Background

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received by email on 25 April 2025.

The property is described as a:

“Purpose built block of 24 high-rise apartments of high quality finish, built approx 2008. [COMPANY] own the freehold”.

2. The Applicant explains that:

“Essential works to lift:- - Landing door lock contacts - Replace overspeed governor, governor tension weight switch and governor rope - Replace STM belts and pulleys - Replace car top lamp

No provisions of Building Safety Act 2022 relevant. Works to be ordered June 2025 and carried out July 2025.

Letter and copy quote to all [RESPONDENT].”

3. Dispensation is sought because:

“[RESPONDENT] installed original lift and are the sole appointed maintenance contractor. They have provided discounted pricing for this work. The work should be programmed for as soon as possible to avoid lengthy period of outage. The Freeholder wishes [NAME] to carry out the work, not any alternative contractor”.

4. The Tribunal made Directions on 22 May 2025 for the Applicant to serve to the [NAME] together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form they would remain bound by the Tribunal’s Decision. The Application would be determined on the papers, unless either party requested a hearing within 7 days, subject to a review of the [NAME]’ responses.

5. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [RESPONDENT] as service charges or the possible application or effect of the Building Safety Act 2022. The [RESPONDENT] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant

3 Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.

Determination

The Law

6. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where the lessor intends to undertake major works with a cost of more than £250 per lease in any one service charge year the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.

7. Section 20ZA provides that on an application to dispense with any or all of the consultation requirements, the Tribunal may make a determination granting such dispensation “if satisfied that it is reasonable to dispense with the requirements”.

8. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.

9. The leading judgment of Lord [NAME] explained that a tribunal should focus on the question of whether the [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of the lessor to comply with the regulations. The requirements were held to give practical effect to those two objectives and were “a means to an end, not an end in themselves”.

10. The factual burden of demonstrating prejudice falls on the [NAME]. The [NAME] must identify what would have been said if able to engage in a consultation process. If the [NAME] advances a credible case for having been prejudiced, the lessor must rebut it. The Tribunal should be sympathetic to the [NAME](s).

11. Where the extent, quality and cost of the works were in no way affected by the lessor’s failure to comply, Lord [NAME] said as follows:

“I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.”

12. The “main, indeed normally, the sole question”, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not,

4 the [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.

13. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.

14. If dispensation is granted, that may be on terms.

15. The effect of [NAME] has been considered by the Upper Tribunal in [NAME] v [NAME] and Others [2020] UKUT 177 (LC), although that decision primarily dealt with the imposition of conditions when granting dispensation and that the ability of [NAME] to challenge the reasonableness of service charges claimed was not an answer to an argument of prejudice arising from a failure to consult.

Decision

16. The Tribunal has not received any responses from the [NAME] either in support or objection to the application.

17. I have considered the application form dated the 25th April 2025 and the attachments to the same. It sets out that during 2024 there were reliability issues with the subject lift. The sole appointed contractor has undertaken a review of the lift’s condition recommending the required works of repair. The Applicant wishes to undertake the said repairs as soon as possible to avoid a lengthy period of outage and to benefit from the time-limited discounted quotation for the works.

18. I accept the facts set out in the application. I am satisfied that these facts prima facie are sufficient to justify making an application for dispensation from consultation requirements given the time such consultation will take. I am satisfied that it is reasonable to endeavour to undertake such works by the ongoing contractor who has provided a discounted quotation for a limited period for all works to be undertaken at the same time.

19. In reaching my decision I have taken account of the fact that no party has objected to the application. [RESPONDENT] have had opportunity to raise any objection and they have not done so.

20. I grant dispensation pursuant to Section 20ZA of the Landlord and Tenant Act 1985 from consultation subject to a condition that a copy of this decision shall be served by the Applicant upon all [RESPONDENT] of the Property.

21. For completeness I confirm in making this determination I make no findings as to the liability to pay or the reasonableness of the estimated costs of the works.

5

RIGHTS OF APPEAL 1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL]

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent.
  • There is a need to prevent significant damage.
  • The works pose a health and safety risk.
  • No relevant prejudice is shown by the leaseholders.
  • It is reasonable to dispense with the consultation requirements.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal allowed the landlord to bypass consulting the tenants about major lift repairs.

Who was involved?

The landlord and the tenants were involved.

How did the court decide, and why?

The court decided that it was reasonable to dispense with the consultation requirements because the repairs were urgent and could be done at a lower cost.

Which laws or rules were applied?

The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.

What was the argument that mattered most?

The argument that the repairs were urgent and could be done at a lower cost by the original contractor was the most important.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation might also be able to bypass consultation requirements if their repairs are urgent and cost-effective.

What evidence or documents mattered?

The evidence included the reliability issues with the lift and the discounted quotation for the repairs.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days.

Is it worth getting a solicitor for a case like this?

It is always recommended to get advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.