First-tier Tribunal Grants Dispensation from Consultation Requirements
📌 In brief
The First-tier Tribunal granted permission for a landlord to bypass the usual consultation process with tenants regarding major works. This decision was made under Section 20ZA of the Landlord and Tenant Act 1985, recognising the urgent need for repairs.
⚖️ Legal holding
A landlord may be dispensed from the consultation requirements imposed by Section 20 of the Landlord and Tenant Act 1985 if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can decide to waive some or all consultation requirements for certain works or long-term agreements if it finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985, allowing the landlord to proceed with major works without consulting lessees due to the urgency of the situation.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
HAV/00ML/LDC/2024/0522
Property
:
[APPELLANT], Kingsway, Hove, East Sussex, [POSTCODE]
Applicant: [redacted]
:
[APPELLANT]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME] of Directions
:
31 October 2024
Decision
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received by email on 18 September 2024.
2. The property is described as a,
Block of Flats 54 Flats 6 Floors
3. The Applicant explains that:
Building comprises 54 Flats split into two cores served by two lifts. The lifts serving one of the cores is out of service, meaning that both elderly and disabled residents are unble (sic) to go about their everyday lives and are confined to their flats.
Able bodied residents, are experiancing (sic) difficulties in climbing the six flights of stairs to and from their flats.
4. Dispensation is sought because,
….the broken down lift is causing distress to [RESPONDENT].
By following the major works process, the works will be further delayed thus causing greater distress and Inconvenience
5. The qualifying works are detailed as:
Works as quoted by [COMPANY] (emnclosed) (sic) are detailed below for the sum of £18,760.00 plus VAT
1) VVVF Microprocessor Controller based on the latest technology. Controller will have fault logging 2) Feed back position sensors 3) Shaft limit switches 4) Pit stop switch 5) Rewire of lift shaft (Pre wire) 6) Travelling cables 7) Top car control. 8) Car Door Operator. 9) Car Operating Panel. 10) Landing operating panel to all floors
6. A copy of the Notice of Intention, a quote form [NAME] and a quote from [COMPANY] was attached to the application.
7. The Tribunal issued Directions on 20 September 2024 which were sent to the Lessees together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form, they would be
3 removed as a Respondent although they would remain bound by the Tribunal’s Decision.
8. The Tribunal received no objections to the application from the [RESPONDENT] and on 14 October 2024 the Applicant also confirmed that they had not received any responses either. Further, there were no requests for an oral hearing.
The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
9. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
10. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from [RESPONDENT] as service charges or the possible application or effect of the Building Safety Act 2022. The [RESPONDENT] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.
The Law
11. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where [NAME] intends to undertake major works with a cost of more than £250 per lease in any one service charge year the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.
12. Section 20ZA provides that on an application to dispense with any or all of the consultation requirements, the Tribunal may make a determination granting such dispensation “if satisfied that it is reasonable to dispense with the requirements”.
13. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.
14. The leading judgment of Lord [NAME] explained that a tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of [NAME] to
4 comply with the regulations. The requirements were held to give practical effect to those two objectives and were “a means to an end, not an end in themselves”.
15. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if it was able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, [NAME] must rebut it. The Tribunal should be sympathetic to [NAME](s).
16. Where the extent, quality and cost of the works were in no way affected by [NAME]’s failure to comply, Lord [NAME] said as follows:
“I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.”
17. The “main, indeed normally, the sole question”, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.
18. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.
19. If dispensation is granted, that may be on terms.
20. The effect of [NAME] has been considered by the Upper Tribunal in [NAME] v [NAME] and Others [2020] UKUT 177 (LC), although that decision primarily dealt with the imposition of conditions when granting dispensation and that the ability of lessees to challenge the reasonableness of service charges claimed was not an answer to an argument of prejudice arising from a failure to consult.
Evidence
21. The Applicant’s case is set out in paragraphs 2 to 6 above.
Decision
22. No objections have been received from [RESPONDENT].
23. I have considered the application form dated 13 September 2024 and the additional documentation served with it and accept the facts set out within it. I am satisfied that these facts prima facie are sufficient to justify making an application for dispensation from
5 consultation requirements given the time such consultation will take.
24. In reaching my decision I have taken account of the fact that the [RESPONDENT] have had opportunity to raise any objection and they have not done so. They have not asserted that any prejudice has been caused to them.
25. The Tribunal finds that the Respondents have not suffered any prejudice and that nothing different would be done or achieved in the event of a full consultation with them, except for potential delays and problems.
26. I therefore grant dispensation from consultation requirements of S.20 Landlord and Tenant Act 1985, subject to a condition that a copy of this decision shall be served by the Applicant upon all [RESPONDENT] at the Property.
27. For completeness, I confirm in making this determination, I make no findings as to the liability to pay or the reasonableness of the estimated costs of the works. If a [NAME] wishes to challenge the payability or reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.
RIGHTS OF APPEAL 1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL]
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation from Consultation Requirements for Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Works Due to Health Risk…
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Consultation for Urgent Works
- First-tier Tribunal (Property Chamber) Landlord Allowed to Repair Roof Without Consulting Tenants
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consulting Tenants About Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Works to Prevent Water D…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The lift serving one of the building's cores was out of service, causing distress and inconvenience to residents.
- Following the standard major works process would cause further delays, increasing distress and inconvenience.
- The lessees did not object to the application for dispensation.
- The lessees did not claim they would be prejudiced by the lack of consultation.
- The Tribunal found that a full consultation would not change the outcome, only cause delays.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass the consultation process with tenants for major works.
Who was involved?
The landlord and the leaseholders were involved.
How did the court decide, and why?
The court decided to grant dispensation because the broken lift was causing significant distress and delays were unacceptable.
Which laws or rules were applied?
Section 20 and Section 20ZA of the Landlord and Tenant Act 1985 were applied.
What was the argument that mattered most?
The argument that mattered most was the urgent need to repair the lift to alleviate distress among residents.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be granted dispensation if they can demonstrate that consultation would cause undue delay or distress.
What evidence or documents mattered?
Quotes from lift services and a notice of intention were important documents.
Can a decision like this be appealed?
Yes, a person wishing to appeal must seek permission from the Upper Tribunal within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving property law.
