First-tier Tribunal Grants Dispensation From Consultation Requirements
📌 In brief
The First-tier Tribunal granted permission to bypass the usual consultation process for refurbishing a broken lift in a building. The Tribunal decided it was reasonable to do so because the lift had failed unexpectedly, many elderly residents relied on it, and there were no objections from the tenants.
⚖️ Legal holding
A landlord may be dispensed from the consultation requirements imposed by Section 20 of the Landlord and Tenant Act 1985 if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can decide to waive some or all consultation requirements for certain works or long-term agreements if it finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from the consultation requirements under Section 20 of the Landlord and Tenant Act 1985 for refurbishment works to the lift.
📜 Headnote Official document
The Tribunal granted dispensation from the consultation requirements under Section 20 of the Landlord and Tenant Act 1985 for refurbishment works to the lift, where the lift had failed earlier than expected. The Tribunal found that it was reasonable to dispense with the consultation requirements due to the urgent need for the works and the lack of objections from the lessees.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/ ooHH/LDC/2019/0069
Property
:
[ADDRESS] [POSTCODE]
Applicant
:
[redacted]
Representative
:
[RESPONDENT]
Respondent: [redacted]
:
-
Type of Application
:
To dispense with the requirement to consult [RESPONDENT] about major works
Tribunal Member(s)
:
Judge E [NAME] of Decision
:
1 October 2019
The Tribunal grants dispensation from the consultation requirements of Section 20 of the Landlord and Tenant Act 1985 for refurbishment works to the lift
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 (“the Act”) from the consultation requirements imposed on the landlord by Section 20 of the Act in respect of refurbishment works to the lift at the property which services 30 flats over 8 floors, the lift having failed earlier than expected on 3 August 2019.
2. The Tribunal made Directions on 10 September 2019 requiring the Applicant to serve a copy of the application and the Directions on each of the [RESPONDENT]. Included with the Directions was a form for the [RESPONDENT] to complete indicating whether they agreed with or objected to the application. The Directions also noted that [RESPONDENT] who agreed with the application or did not return the form would be removed as Respondents.
3. 23 of the 30 [RESPONDENT] responded to the application confirming that they agreed with the application, and none responded with an objection. The Applicant produced a document pre-dating the application containing the written consent of all 30 [RESPONDENT] to the application.
4. There were no requests for an oral hearing and the application is therefore determined on the papers in accordance with Rule 31 of the Tribunal Procedure Rules.
5. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law
6. The relevant section of the Act reads as follows:
20ZA Consultation requirements: supplementary (1) Where an application is made to the appropriate tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
7. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v Benson [2013] UKSC 14. In summary the Supreme Court noted the following:
a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA (1) is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
3 c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate. e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition. It means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard; in other words whether the non-compliance has in that sense caused prejudice to the tenant. h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
8. The Applicant explains that prior to the lift failing, lift modernisation works had been contemplated for some time and the [RESPONDENT] had been informed of this. When the lift failed earlier than expected it transpired that a major component could not be sourced as it was obsolete so a full refurbishment was required. Many elderly residents are reliant on the lift, which is not working.
9. The leases place an obligation on the lessor to maintain the lift, and the cost to be recoverable through the service charge.
Determination
10. The Tribunal is satisfied that works to the lift should be commenced as soon as possible without the inevitable delay of carrying out a full Section 20 consultation. No objection has been received from any of the [RESPONDENT] and no evidence of the type of prejudice referred to in paragraph 7 above has been identified.
11. In accordance with the above the Tribunal grants dispensation from the consultation requirements of section 20 for the refurbishment of the lift.
4
12. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
Judge E [NAME]
1 October 2019
Appeals
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office, which has been dealing with the case. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
2. If the person wishing to appeal does not comply with the 28-day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
3. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal and state the result the party making the appeal is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Lift Refurbishment Dispensation Without Consulta…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Major Work…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation from Consultation Requirements for Major Works
- First-tier Tribunal (Property Chamber) Management Company Allowed to Carry Out Urgent Roof Repairs Without Consult…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements for …
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Tenant Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Allows Landlord to Skip Section 20 Consultation Require…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord demonstrates that it is reasonable to dispense from consultation requirements.
- There is no evidence showing prejudice to the tenants.
- The works are deemed urgent by the court.
- The landlord shows that following consultation would cause significant delay or financial loss.
- The landlord proves that alternative measures were considered to mitigate tenant concerns.
❌ Tends to be rejected
- (No factors listed as all cases favored the landlord)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
It decided to grant dispensation from the consultation requirements for the refurbishment of a lift that had failed earlier than expected.
Who was involved?
The applicant was the landlord, and the respondents were the tenants.
How did the court decide, and why?
The court decided to grant dispensation because the lift had failed unexpectedly, many elderly residents relied on it, and there were no objections from the tenants.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically Sections 20 and 20ZA, were applied.
What was the argument that mattered most?
The argument that mattered most was the unexpected failure of the lift and the reliance of elderly residents on it.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to bypass the consultation requirements if the circumstances justify it.
What evidence or documents mattered?
The evidence that mattered included the unexpected failure of the lift and the lack of objections from the tenants.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
