First-tier Tribunal Grants Dispensation from Consultation Requirements for Roof Repairs
📌 In brief
The First-tier Tribunal allowed a property management company to skip certain consultation steps for recent roof repairs. The decision was made under the Landlord and Tenant Act 1985, based on the reasonable nature of skipping the consultation process for these specific repairs.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements for qualifying works if it is reasonable to do so.
📖 What the law says
The First-tier Tribunal can grant dispensation from consultation requirements for qualifying works if it determines that it is reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for certain roof repairs under the Landlord and Tenant Act 1985.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements for certain roof repairs under the Landlord and Tenant Act 1985. The decision was based on the reasonable nature of dispensing with the consultation requirements for the specific works.
📚 Full judgment Official document
OUTCOME: Allowed
1
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : CAM/00MG/LDC/2023/0050 Property : [NAME] [NAME], [ADDRESS], Milton Keynes, [POSTCODE] Applicant : [redacted] [APPELLANT]. Representative : [COMPANY] (Managing Agent) Respondents :
[redacted] contribute towards the relevant costs at the Property
Representative : None Landlord : [RESPONDENT] (Kensington) [RESPONDENT]. Type of Application :
S2oZA of the Landlord and Tenant Act 1985 - dispensation of consultation requirements
Tribunal : [COMPANY] :
[ADDRESS] [POSTCODE]
Date of Decision : 28 November 2023
2 DECISION
Decision
1. The Tribunal grants dispensation from the requirements on the applicant to consult all leaseholders under S.20ZA of the Landlord and Tenant Act 1985, in respect of the qualifying works referred to.
2. At the date of application it was stated that work had been completed. It was understood that the [COMPANY]’s agent was able to recharge costs under the service charge provisions to all leaseholders in the Property.
Background
3. The landlord applied to the Tribunal under [POSTCODE] of the Landlord and Tenant Act 1985 (“the Act”) for the dispensation from all or any of the consultation requirements contained in S20 of the Act.
4. The application related to the commissioning of works at the Property which appeared to concern urgent but, otherwise small scale repairs to the roofs over communal areas at the Property.
Directions
5. Directions dated 28 September 2023 were issued by Deputy Regional Judge David Wyatt of the Tribunal, without an oral hearing. They provided for the Tribunal to determine the application on or after 27 November 2023, unless a party applied on or before 26 October 2023 for a hearing. No request was received by the Tribunal.
6. The applicant [COMPANY], was to send to each of the leaseholders of the dwellings at the Property; a copy of the application form, brief description of the works, an estimate of the costs of the works including any professional fees and VAT and anything else relied upon and, these directions.
7. The RTM company was to file with the Tribunal a letter confirming how this has been done, stating the date(s) on which this was done.
8. Leaseholders who objected to the application were to send a reply form and statement to the Tribunal and applicant, by 26 October 2023. The applicant was to prepare a bundle of documents including the application form, Directions, sample lease and all other documents on which they wanted to rely; all responses from leaseholders, a certificate of compliance
3 referred to above; with 2 copies to the Tribunal and one to each respondent leaseholder and do so by 9 November 2023.
9. In the event, the Tribunal did not receive any requests for a hearing, nor did it receive any forms in support of or objection to respondents either directly or indirectly via the bundle.
10. The Tribunal determined the case on the bundle received from the applicant, only.
Applicant’s Case
11. The application at box 4 appears to confirm that the Property is a purpose built block of 15 flats, laid out on 3 floor levels.
12. The application at box 7 confirms that these are to be qualifying works and that they had been completed. At box 9 the applicant was content for paper determination and applied for it, at box 10, to be dealt with by [NAME], but did not claim is was urgent, nor offered any reason.
13. The application at ‘Grounds for seeking dispensation’, box 1. stated: “Roof repairs were required to re cement ridge tiles to the top right-hand side of the roof along with repairs to the fascia and cement boards. Due to the cost involved, exceeding the Section 20 limits for the site, a Notice of Intention was issued on the 29th November 2022, followed by a Statement of Estimates on 27th April 2023. Neither of which had any observations received.”
14. The application at box 2. below this, described the consultation that had been carried out or is proposed to be carried out; “Due to the cost involved, exceeding the Section 20 limits for the site, a Notice of intention was issued on 29th November 2022, followed by the Statement of Estimates on 27th April 2023. Neither of which had any observations received. It was agreed with the [NAME] to award the contact to Xtra Maintenance and the instruction was issued on 22nd June 2023. Initial works were completed and invoiced on 21sth July 2023. The initial invoice cost(s) was for £4,708.80.”
15. The application at box 3. explained why they sought dispensation of all or any of the consultation requirements. “Whilst work was being completed, it was ascertained that additional work would be required.” This included replacing 5 roof slates, remove the guttering to replace the fascia, remove rotten soffit boards and replacement. The cement boards would need removal to check on the condition of timbers behind them. Some eaves trays would need replacement too.
4 16. The labour costs for these further works were put at £2,100 plus VAT and materials costs for these further works are £1278.30 plus VAT. Additional scaffolding was needed at £406 plus VAT in total for a further 4 weeks.
Respondent’s Case
17. The Tribunal did not receive any objections or other representations from the leaseholders.
The Law
18. S.18 (1) of the Act provides that a service charge is an amount payable by a tenant of a dwelling as part of or in addition to the rent, which is payable for services, repairs, maintenance, improvements or insurance or landlord’s costs of management, and the whole or part of which varies or may vary according to the costs incurred by the landlord. S.20 provides for the limitation of service charges in the event that the statutory consultation requirements are not met. The consultation requirements apply where the works are qualifying works (as in this case) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with.
19. Dispensation is dealt with by S.20 ZA of the Act which provides:- “Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”
20. The consultation requirements for qualifying works under qualifying long term agreements are set out in Schedule 3 of the Service Charges (Consultation Requirements) (England) Regulations 2003 as follows:-
1(1) The landlord shall give notice in writing of his intention to carry out qualifying works –
(a) to each tenant; and (b) where a recognised tenants’ association represents some or all of the tenants, to the association.
(2) The notice shall –
(a) describe, in general terms, the works proposed to be carried out or specify the [NAME] and hours at which a description of the proposed works may be inspected;
5 (b) state the landlord’s reasons for considering it necessary to carry out the proposed works; (c) contain a statement of the total amount of the expenditure estimated by the landlord as likely to be incurred by him on and in connection with the proposed works; (d) invite the making, in writing, of observations in relation to the proposed works or the landlord’s estimated expenditure (e) specify- (i) the address to which such observations may be sent; (ii) that they must be delivered within the relevant period; and (iii) the period on which the relevant period ends.
2(1) where a notice under paragraph 1 specifies a [NAME] and hours for inspection-
(a) the [NAME] and hours so specified must be reasonable; and (b) a description of the proposed works must be available for inspection, free of charge, at that [NAME] and during those hours.
(2) If facilities to enable copies to be taken are not made available at the times at which the description may be inspected, the landlord shall provide to any tenant, on request and free of charge, a copy of the description.
3. Where, within the relevant period, observations are made in relation to the proposed works or the landlord’s estimated expenditure by any tenant or the recognised tenants’ association, the landlord shall have regard to those observations.
4. Where the landlord receives observations to which (in accordance with paragraph 3) he is required to have regard, he shall, within 21 days of their receipt, by notice in writing to the person by whom the observations were made state his response to the observations.
Tribunal’s Decision
21. The scheme of the provisions is designed to protect the interests of leaseholders and whether it is reasonable to dispense with any particular requirements in an individual case must be considered in relation to the scheme of the provisions and its purpose.
22. The Tribunal must have a cogent reason for dispensing with the consultation requirements, the purpose of which is that leaseholders who may ultimately pay the bill are fully aware of what works are being
6 proposed, the cost thereof and have the opportunity to nominate contractors where there is no public procurement.
23. The correspondence showed that the applicant complied generally with Directions.
24. The terms of this dispensation from the requirements of Section 20, are:
25. That this only covers additional roof and roof edge repair works set out at paragraph 15 above. No dispensation for any prior report, fees, nor ancillary work is given because it was not specifically sought. Its cost will be subject to the annual cap of £250.
26. This dispensation does not extend to any other works at the Property. This is because they do not form part of this application.
27. The applicant will meet all of its costs arising from the making and determination of this application. These costs cannot be recovered from any leaseholder as service charge or as an administrative charge but, must be met, in this case entirely by the RTM Company itself.
28. In making its determination of this application, it does not concern the issue of whether any service charge costs are reasonable or indeed payable by the leaseholders. The Tribunal’s determination is limited to this application for dispensation of consultation requirements under [POSTCODE] of the Act; in this case, on terms.
[NAME]
28 November 2023
📊 How courts decide similar cases
Among 11 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission for Urgent Tree Works Near Railway
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Approves Dispensation for Property Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs Under S.20ZA
- First-tier Tribunal (Property Chamber) Landlord Granted Urgent Heating Repairs Dispensation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal granted dispensation for additional roof and roof edge repair works.
- The applicant complied generally with the tribunal's directions.
- No leaseholders objected to the application for dispensation.
- The applicant had issued a Notice of Intention and Statement of Estimates, but received no observations.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
It decided to grant dispensation from consultation requirements for certain roof repairs.
Who was involved?
The property management company and the leaseholders of the property.
How did the court decide, and why?
The court decided to grant dispensation because it was deemed reasonable to do so for the specific works.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 20ZA.
What was the argument that mattered most?
The argument that the dispensation was reasonable for the specific works.
Was the decision for or against the person who brought the case?
For the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to get dispensation from consultation requirements if the circumstances are reasonable.
What evidence or documents mattered?
Evidence showing the nature and cost of the works, and the reasonableness of dispensation.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to seek advice from a qualified solicitor for cases involving legal matters.
