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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Landlord Dispensation From Consultation Requirements

Case No.

📌 In brief

The First-tier Tribunal allowed the landlord to install a new water pump without consulting the leaseholders because the work was urgent and there was no evidence of harm to the leaseholders.

⚖️ Legal holding

A landlord may be dispensed from the statutory consultation requirements if it is reasonable to do so.

Topics

statutory consultation requirementsdispensation under Landlord and Tenant Act 1985

Provisions

Landlord and Tenant Act 1985 s.20Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can grant permission to a landlord to bypass the consultation requirements for certain works or long-term agreements if it finds that doing so is reasonable.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal granted dispensation for the landlord to proceed with works without consulting the leaseholders.

📜 Headnote Official document

The First-tier Tribunal granted dispensation to the landlord to proceed with works without consulting the leaseholders, finding no relevant prejudice to the leaseholders.

📚 Full judgment Official document

OUTCOME: Allowed

1

Case reference : MAN/00EQ/LDC/2024/0624

Property

: The Gateway, Nantwich, Cheshire, [POSTCODE]

Applicant: [redacted]

Applicant’s : [APPELLANT]

Respondents : [redacted]

: Landlord & Tenant Act 1985 - Section 20ZA Application

Tribunal

: Mr [NAME] Members

Ms [NAME] of Paper : 20 June 2025 Determination

_________________________________________________________

DECISION _________________________________________________________

Ⓒ CROWN COPYRIGHT 2025

FIRST-TIER TRIBUNAL PROPERTY CHAMBER RESIDENTIAL PROPERTY

2 DECISION

1. Pursuant to section 20ZA of the Landlord and Tenant Act 1985 the tribunal makes a determination to dispense with the requirement to consult with the Respondents on the works to The Gateway, Nantwich, Cheshire, [POSTCODE] described in Schedule 1.

REASONS The Application 2. The application (‘the Application’) was made on 18 December 2024 by [APPELLANT] [COMPANY] (‘the Applicant’). It seeks retrospective dispensation under section 20ZA of the Landlord and Tenant Act 1985 (‘the Act’) in relation to the statutory consultation requirements prescribed by section 20.

3. Dispensation is sought for the installation of a replacement cool water booster pump set (‘the Works’).

4. The Works have been carried out to The Gateway, Nantwich, Cheshire, [POSTCODE] (‘[NAME]’), comprising 49 self-contained residential apartments arranged over four storeys (plus basement carpark). The Applicant is the management company for [NAME] and the Respondents are the leaseholders of the 49 residential apartments. A sample lease evidences a current lease term of 999 years commencing on 01 January 2006.

5. The Applicant’s statement of case avers that: On its recent appointment as managing agent, [NAME] became aware that the original 3 pump water booster set had catastrophically failed in May 2024 and that the previous managing agent had instructed [NAME] to remove the pump system. The previous managing agents had made arrangements for the 3 pump system to be replaced with a single rented pump costing approximately £1000.00 per week. [NAME] quotation was in the sum of £16,750 plus VAT for the completion of the above works. On 13 November 2024, the Applicant proceeded to instruct [NAME] to carry out the Works without carrying out a section 20 consultation process with eh leaseholders.The Works are scheduled for 28 and 29 November 2024. To instruct the works on an urgent basis was in the best interests of the leaseholders because: a. [NAME] offer the cheapest quote for the Works. b. The Works are urgent as set out within Marshall Pump’s report and quotation. c. The Applicant considers that the Works are necessary to avoid any further failings which could affect the supply of water to the residential properties within the Premises

3 d. Completing the Works would relieve the leaseholders of their ongoing financial burden in relation to the single pump hire costs.

6. The Application seeks dispensation for the works detailed in Schedule 1.

7. Directions in the present case were issued on 25 March 2025. The Applicant submitted a bundle of papers including a statement of case and supporting documents. None of the Respondents submitted a statement to the tribunal opposing the Application and the Applicant has confirmed that none of the Respondents has submitted any objections to the Application directly to itself.

8. The Applicant indicated that it would be content with a determination on the papers. The tribunal considered this to be appropriate because none of the Respondents opposed the Application, neither party had requested a hearing and because there was sufficient information before the tribunal to reach a decision. It was unnecessary to conduct an inspection of [NAME] in view of the matters in issue.

The Law 9. Extracts from sections 20 and 20ZA of the Act are reproduced in Schedule 2. Section 20ZA subsection (1) provides that the tribunal may make a determination to dispense with consultation requirements ‘if satisfied that it is reasonable to dispense with the requirements’.

10. The tribunal considers the Supreme Court case of [COMPANY] v [NAME] and Others [2013] UKSC 14 (‘Daejan’) to be the leading case on dispensation. In Daejan Lord [NAME] stated that in deciding pursuant to section 20ZA whether it is reasonable to dispense with consultation requirements, a tribunal should consider whether any relevant prejudice would be suffered by the leaseholders. Lord [NAME] stated that whilst the legal burden of proof rests throughout on the landlord, the factual burden of identifying some relevant prejudice that they would or might have suffered rested on the tenants. Lord [NAME] went on to hold that a tribunal is permitted to grant dispensation on terms, including compensating leaseholders for any prejudice suffered by requiring a landlord to reduce the amount claimed as service charge, and including an order for costs.

Findings of fact and Reasons for decision 11. None of the Respondents have submitted a statement of case opposing the Application. There is no evidence before the tribunal that any of the Respondents consider themselves to be prejudiced in any way by the absence of a section 20 consultation exercise.

12. The Applicant engaged with the Respondents on its proposals to undertake the Works.

13. The tribunal finds that there is no relevant prejudice identified by any Respondent, suffered as a consequence of the Applicant proceeding with the Works without first carrying out the section 20 consultation.

4 14. The Respondents have made no representation as to any condition the tribunal might impose in granting dispensation, and there is no evidence of any cost being incurred by the Respondents that should appropriately be met by the Applicant.

15. In these circumstances, the tribunal considers it reasonable to dispense with consultation requirements unconditionally.

Accordingly, the tribunal makes a determination under section 20ZA of the Act to dispense with the requirement to consult with the Respondents under section 20 in relation to the Works.

16. The tribunal expresses no view as to whether any costs associated with the Works are reasonable in amount, whether the Works are of a reasonable standard or whether the element intended to be recovered by way of service charge is payable, within the meaning of sections 19 and 27A of the Act. The tribunal’s decision does not include or imply any determination of such matters.

5 Schedule 1

‘the Works’

1. Replacement of the 3 pump cold water booster set.

6

Schedule 2

Extracts from legislation

Landlord and Tenant Act 1985 Section 20

(Subsections (1) and (2):)

(1) Where this section applies to any qualifying works or qualifying long term agreement, the relevant contributions of tenants are [COMPANY] in accordance with subsection (6) or (7) (or both) unless the consultation requirements have been either - (a) complied with in relation to the works or agreement, or (b) dispensed with in relation to the works or agreement by (or on appeal from) a tribunal.

(2) In this section 'relevant contribution', in relation to a tenant and any works or agreement, is the amount which he may be required under the terms of his lease to contribute (by the payment of service charges) to relevant costs incurred on carrying out the works under the agreement.

Section 20ZA

(Subsection (1))

(1) Where an application is made to a tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The previous managing agent had arranged for a single rented pump, costing approximately £1000.00 per week.
  • The applicant considered the works necessary to prevent further failures affecting the water supply to residential properties.
  • Completing the works would relieve leaseholders of the ongoing financial burden of the single pump hire costs.
  • There was no evidence that any leaseholders were prejudiced by the lack of consultation.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The tribunal allowed the landlord to install a new water pump without consulting the leaseholders.

Who was involved?

The landlord and the leaseholders of a residential property.

How did the court decide, and why?

The court decided that it was reasonable to dispense with the consultation requirements because there was no evidence of prejudice to the leaseholders.

Which laws or rules were applied?

The Landlord and Tenant Act 1985, specifically sections 20 and 20ZA.

What was the argument that mattered most?

The argument that the work was urgent and there was no evidence of prejudice to the leaseholders.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to obtain dispensation if they can show that the work is urgent and there is no evidence of prejudice to the leaseholders.

What evidence or documents mattered?

Evidence showing the urgency of the work and the lack of prejudice to the leaseholders.

Can a decision like this be appealed?

Yes, decisions like this can be appealed to a higher court.

Is it worth getting a solicitor for a case like this?

It is recommended to seek advice from a qualified solicitor for cases like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.