VadeLab
AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Landlord Dispensation from Consultation Requirements

Case No.

📌 In brief

The First-tier Tribunal granted permission to a landlord to bypass the usual consultation process with tenants regarding major works. This decision was made under Section 20ZA of the Landlord and Tenant Act 1985, allowing the landlord to proceed with repairs to a flat roof without consulting the tenants.

⚖️ Legal holding

It is reasonable to dispense with the consultation requirements imposed on landlords by Section 20 of the Landlord and Tenant Act 1985 in certain circumstances.

Topics

Landlord and Tenant Act 1985Consultation RequirementsMajor Works

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant a request to skip the consultation requirements with tenants regarding major works or long-term agreements if the tribunal finds it reasonable to do so. The consultation requirements can include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest estimators, considering tenant feedback, and giving reasons for certain actions.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation to the landlord from consulting tenants about major works under Section 20ZA of the Landlord and Tenant Act 1985.

📜 Headnote Official document

The Tribunal granted dispensation to the landlord from consulting tenants about major works under Section 20ZA of the Landlord and Tenant Act 1985. The decision was based on the urgency of the works and the lack of objections from the tenants.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

HAV/00HQ/LDC/2025/0618

Property

:

[NAME], 39 [ADDRESS] [POSTCODE]

Applicant: [redacted]

:

[APPELLANT] [COMPANY]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member

:

Regional Tribunal Judge Whitney

Date of Decision

:

7 April 2025

DECISION

2 This is a formal order of the Tribunal which must be complied with by the parties.

Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.

Summary of the Decision

1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act in relation to repairs of the flat roof covering. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.

Background

2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 3 February 2025.

3. The Property is described by the Applicant as follows:

The development is a 4 floor block of flats build in 2002. There are total of 32 apartments apartments [sic] served by 1 lift. This is a purpose-built development for occupants over 60 years old. The block contains a [NAME]' lounge, kitchen, laundry room, communal toilet, and a guest suite. [NAME] have access to a landscaped garden and parking spaces.

4. The Applicant explains that:

Works are needed to repair the flat roof covering. This membrane has deteriorated beyond economical repair and is nearing its expected lifespan. Water penetration is evident in the top floor corridor in the section of the building under the flat roof. As we are in the middle of winter and mindful of the weather conditions and potential further damage, we will be accepting a quotation today from the most competitive contractor to progress the works. Therefore, we are seeking dispensation from full consultation.

In accordance with the requirements of Section 20 of the Landlord and Tenant Act 1985, a Notice of Intention was served on [RESPONDENT] on 29th January 2025. The Notice of Intention includes additional information advising [RESPONDENT] of the Dispensation Application and states that, as respondents, they will have the opportunity to log their responses.

5. Further:

3

The Applicant seeks partial dispensation from the consultation requirements imposed by Section 20 of the Landlord and Tenant Act 1985 in respect of roofing works. In accordance with The Sixth Schedule, points 2.1 and 2.1.1, the Landlord covenants to maintain, repair, cleanse, repaint, decorate, and renew the main structure of the building, including (but not limited to) the foundations, roofs, exterior, load-bearing or structural walls, and the windows. [NAME] is a retirement housing development occupied by [RESPONDENT] over the age of 60 years. The development was built in 2002. Our Managing Surveyor assessed the situation and advised that, as this is an active leak, it needs to be repaired. Additionally, considering the age of the roof, a long-term repair is necessary to avoid further water penetration and a recurrence of the situation in the future. Deterioration of the roofing materials on the flat roof is evident. Necessary works to ensure the area is made watertight include: • Supply and install access scaffolding to the front of the building. • Remove all existing asphalt and insulation from the roof and dispose of it. • Disconnect existing outlets and set aside for reuse. • Remove perimeter tiling and set aside for reuse. • Supply and install Sopradere priming coat to the existing roof surface. • Supply and install new Soprema Sopravap vapour control layer. • Supply and install new 120mm PIR rigid insulation boards fully bonded to the surface with polyurethane glue. • Reinstate set aside outlets back into original positions. • Supply and install a new Soprema polyester-based mineral felt system consisting of Soprastick Venti FF followed by Sopralene Flam 250 AF mineral cap sheet. • Reinstate set aside tiles back onto the roof, replacing any damaged tiles with those that match as closely as possible. In line with our policy, a minimum of two quotations were sought from reputable contractors who specialize in roof works. The two comparable quotations below both exceed the Section 20 threshold of £6,494 for this development: • [COMPANY]) [COMPANY]: £8,306 + VAT = £9,967.20 • [NAME]: £8,660 + VAT = £10,392 In accordance with the Landlord and Tenant Act 1985, a Notice of Intention was sent to all [RESPONDENT] on 29th January 2025. Additional information has been included in the Notice of Intention to advise [RESPONDENT] that the applicant is seeking dispensation from full consultation.

4 Being mindful of the following and considering the urgency to undertake the works, we are seeking dispensation from the First-tier Tribunal, and we will be appointing a contractor to start work as soon as possible: • Damage to the ceiling tiles on the top floor is evident when it rains, and the spread of the damage is increasing. • We are in the middle of winter, and the likelihood of heavy rain is high. • Currently, there is no damage evident within the apartments. Our intention is to carry out works before any apartments are affected. • Water ingress will cause damage to the roof structure as rain travels through the building to the ceiling tiles. Urgent works are needed to ensure that rain penetration does not cause structural damage to the roof. • The area of water ingress is near emergency lighting, and works are needed urgently to prevent water from reaching the lighting and causing a fire risk. The area is currently cordoned off, so there is no danger to any users of the top floor corridor.

6. The Tribunal gave Directions on 17 February 2025 listing the steps to be taken by the parties in preparation for the determination of the dispute, if any. Following a case management application dated 25 February 2025, the directions were amended to show later dates for compliance.

7. The Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of the Directions. No party has objected to the application being determined on the papers.

8. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [RESPONDENT] as service charges or the possible application or effect of the Building Safety Act 2022. The [RESPONDENT] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.

The Law

9. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where [NAME] undertakes qualifying works with a cost of more than £250 per lease the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been

5 undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.

10. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

11. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.

12. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of [NAME] to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.

13. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, [NAME] must rebut it. The Tribunal should be sympathetic to [NAME](s).

14. Where the extent, quality and cost of the works were in no way affected by [NAME]’s failure to comply, Lord [NAME] said as follows:

I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.

15. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.

16. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.

17. If dispensation is granted, that may be on terms.

18. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in Daejan but

6 none are relied upon or therefore require specific mention in this Decision.

Consideration

19. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose.

20. No reply forms have been received from any of the Respondents.

21. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.

22. The reason why dispensation from consultation requirements is said to be required is due to deterioration of the surface of the roof which needs to be made watertight. The Applicant further states that should there be any water penetration, if repairs were not undertaken, this could cause a fire risk. Given the nature of the works and the fact that it related to the safety and welfare of the building and its occupants, I am satisfied that the qualifying works were of an urgent nature.

23. There has been no objection to the dispensation of the consultation requirements from any of the [NAME] and this was confirmed by the Applicant on 17 March 2025.

24. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.

25. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the full consultation process.

26. The Tribunal consequently finds that it is reasonable to dispense with all of the formal consultation requirements in respect of the major works to the building as described in this Decision.

27. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works for [NAME] as outlined at paragraphs 4 and 5. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] wishes to challenge the payability or reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.

28. In reaching my decision I have taken account of the fact that no party has objected to the application. [RESPONDENT] have had opportunity to raise any objection and they have not done so. I do however Direct

7 that the dispensation is conditional upon the Applicant or their agent sending a copy of this decision to all [RESPONDENT] so that they are aware of the same.

RIGHTS OF APPEAL

29. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]

29. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

30. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

31. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent.
  • The works are necessary for the safety and welfare of the building and its occupants.
  • No prejudice is shown by the tenants.
  • The works are necessary to prevent further damage.
  • Consultation would cause further damage.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision allowed the landlord to bypass the usual consultation process with tenants regarding major works.

Who was involved?

The landlord and the tenants of a retirement housing development.

How did the court decide, and why?

The court decided that it was reasonable to dispense with the consultation requirements due to the urgency of the works and the lack of objections from the tenants.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The argument that mattered most was the urgency of the works and the lack of objections from the tenants.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation might also be able to bypass the consultation process if the works are urgent and there are no objections from the tenants.

What evidence or documents mattered?

Evidence of the urgency of the works and the lack of objections from the tenants mattered.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

Yes, it is always recommended to get advice from a qualified solicitor for cases like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.