First-tier Tribunal Grants Urgent Pump Replacement Dispensation
📌 In brief
A landlord applied to replace outdated pumps in a block of flats urgently. The First-tier Tribunal granted permission to do so without consulting all tenants first, as it was deemed urgent and necessary to avoid potential water supply issues.
⚖️ Legal holding
A landlord may obtain dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if it is reasonable to do so, considering urgency and potential prejudice to tenants.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it finds it reasonable to do so, based on factors like urgency and potential harm to tenants.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent replacement of pump sets in a block of flats.
📜 Headnote Official document
The First-tier Tribunal granted dispensation to a landlord for the urgent replacement of pump sets in a block of flats without full consultation, due to the high risk of water supply disruption and the urgency of the works.
📚 Full judgment Official document
OUTCOME: Allowed
Case Reference : MAN/00BN/LDC/2022/0040
Property : 1-27 [ADDRESS] [POSTCODE]
Applicant : [redacted] : [COMPANY]
Respondents : [redacted]
Type of Application : Landlord & Tenant Act 1985 – Section 20ZA
Tribunal Member : Judge L Bennett
Date of Decision : : 12 December 2022
Date of Determination : 22 December 2022
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT 2022
FIRST - TIER TRIBUNAL [NAME] (RESIDENTIAL PROPERTY)
2 Application
1. South at [RESPONDENT] applies to the Tribunal under Section 20ZA of Landlord and Tenant Act 1985 (the Act) for dispensation from the consultation requirements of Section 20 of the Act and the Service Charges (Consultation Requirements)(England) Regulations 2003 (SI 2003/1987) in respect of replacement of the pump sets (the Works) carried out at 1-27 [ADDRESS] [POSTCODE] (the Property).
2. The Respondents are Leaseholders of Flats at the Property and listed at the Annex to this decision.
Grounds and Submissions
3. The application was received by the Tribunal on 19 May 2022.
4. The Applicant is the [COMPANY] with responsibility for the building.
5. The Tribunal did not carry out an inspection but understands that the Property is a
purpose-built block of 14 flats, which is part of the South at Didsbury Point One
estate.
6. On 15 September 2022, a Tribunal Judge made directions requiring the service of
documents by the Applicant on each of the Respondents. The directions provided
that in the absence of a request for a hearing the application would be
determined upon the parties’ written submissions.
7. In response to directions the Applicant has provided a statement explaining why the
application was made to the Tribunal together with supporting documents.
8. At the time the application was submitted, it was reported that pump no.2 had a
recuring fault which would lead to the pump set tripping. Engineers were able to
restore water to the building by isolating pump no.2 and having the building
operating solely on pump no.1. Attempts were made by the contractors to restore
the pump but this was unsuccessful. Because the existing pump set is now obsolete
it was decided to obtain quotations for a replacement set rather than just replacing
pump no.2. The pumps had not been replaced since the construction of the building
in 2004. Without the works being carried out there was a high risk of the building
being left without running water.
9. [COMPANY] engaged with 3 separate contractors to provide a
quote to complete the works. Having reviewed the quotations, [NAME] were
the preferred contractors as they were not only the cheapest (£5,848(inc. VAT)) but
they also maintain and service the system. [COMPANY] quoted £6,895(inc. VAT).
[NAME] were unable to provide a comparable quote given the age of the system.
10. The development has a [NAME] in place to which Leaseholders contribute as
part of Service Charge collection. The Applicant confirmed that the works will be
funded for via the [NAME], meaning Leaseholders would not be expected to
make any additional payments outside of the service charge to fund the works.
3 11. The Tribunal did not receive any submissions from a Respondent Leaseholder.
Neither the Applicant nor a Respondent requested a hearing.
12. The Tribunal convened without the parties to make its determination on 12
December 2022.
Law
13. Section 18 of the Act defines “service charge” and “relevant costs”.
14. Section 19 of the Act limits the amount payable by the lessees to the extent that the
charges are reasonably incurred.
15. Section 20 of the Act states:- “Limitation of service charges: consultation requirements
Where this Section applies to any qualifying works…… the relevant contributions of tenants are limited……. Unless the consultation requirements have either:- a. complied with in relation to the works or b. dispensed with in relation to the works by …… a tribunal. This Section applies to qualifying works, if relevant costs incurred on carrying out the works exceed an appropriate amount”.
16. “The appropriate amount” is defined by regulation 6 of The Service Charges
(Consultation Requirements) (England) Regulations 2003 (the Regulations) as
“……. an amount which results in the relevant contribution of any tenant being more
than £250.00.”
17. Section 20ZA(1) of the Act states:- "Where an application is made to a Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works ……..….. the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements."
Tribunal’s Conclusions with Reasons
18. I have determined this matter following a consideration of the Applicant’s case but
without holding a hearing. Rule 31 of the Tribunal Procedure (First-tier Tribunal)
([NAME]) Rules 2013 permits a case to be dealt with in this manner
provided that the parties give their consent (or do not object when a paper
determination is proposed). In this case, the Applicant has given its consent and
the Tribunal has not heard from a Respondent in response to the application.
Moreover, having reviewed the case papers, I am satisfied that this matter is
indeed suitable to be determined without a hearing. Determining this matter
does not require me to decide disputed questions of fact.
19. It is not necessary to consider at this stage the extent of any service charges
that may result from the works payable under the terms of the Respondents’
leases. If and when such is demanded, and if disputed, it may properly be the
subject of a future application to the Tribunal.
20. Having considered the submission made by the Applicant I accept the urgent nature
of the works. Carrying out a Section 20 exercise would be time consuming and add
4
to delays to the works. In the meantime if pump no.1 failed, the residents would be
left without any running water.
32. In [COMPANY] v Benson [2013] UKSC 14 it was determined that
a Tribunal, when considering whether to grant dispensation, should consider
whether the tenants would be prejudiced by any failure to comply with the
Consultation Requirements. Balancing the need for urgent action against
dispensing with statutory requirements devised to protect service charge paying
Leaseholders, I conclude that the urgency outweighs any identified prejudice.
Dispensation from consultation requirements does not imply that any resulting
service charge is reasonable.
Order
33. The Applicant is dispensed from complying with the consultation requirements in
respect of the work specified in the application.
Laurence J Bennett Tribunal Judge 12 December 2022
5 Annex - List of Respondent Leaseholders and Unit Number
Leaseholder Unit Mr [NAME] [ADDRESS] [NAME] [ADDRESS] Church Council [ADDRESS] [NAME] [ADDRESS] [NAME] [ADDRESS] [NAME] [ADDRESS] [NAME] [ADDRESS] [NAME] & Ms [NAME] [ADDRESS] [NAME] [ADDRESS] [NAME] [NAME] [ADDRESS] [NAME] 21 [NAME] [NAME] [ADDRESS] [NAME].[NAME] [NAME] [ADDRESS] [NAME] [ADDRESS]
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation for Repairs
- First-tier Tribunal (Property Chamber) Emergency Repairs: Section 20 Dispensation Granted
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Environmental Work
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Fire Safety Works Without Consulting Tena…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Replacement Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation for Major Lift Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Upgrading Call System
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for New Energy Contracts
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Major Works Involving LPG System
- First-tier Tribunal (Property Chamber) RTM Company Granted Dispensation for Urgent Electrical Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Works Under Landlord and…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord seeks dispensation due to urgent works.
- The landlord demonstrates that consulting tenants would cause significant prejudice.
- The landlord shows that the works are urgent and there is no substantial risk to tenants.
- The landlord proves that it is reasonable to dispense with the consultation requirements.
- The landlord obtains dispensation without causing any suffering to tenants.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal allowed the landlord's application for dispensation from consultation requirements for urgent pump replacement.
Who was involved?
A landlord applied, and leaseholders were respondents but did not oppose or submit evidence.
How did the court decide, and why?
The court decided in favour of the landlord due to the urgency of the works and potential water supply disruption if delayed.
Which laws or rules were applied?
Landlord and Tenant Act 1985 s.20ZA and Service Charges (Consultation Requirements)(England) Regulations 7(6).
What was the argument that mattered most?
The urgency of replacing outdated pumps to avoid water supply disruption was central to the decision.
Was the decision for or against the person who brought the case?
It was in favour of the landlord.
What does this mean for someone in a similar situation?
A landlord may seek dispensation from consultation requirements if urgent works are necessary and there is potential prejudice to tenants without them.
What evidence or documents mattered?
The landlord provided quotes, explained the urgency of the work, and confirmed funding would come from existing reserves.
Can a decision like this be appealed?
Yes, decisions can often be appealed within specified time limits to higher courts.
Is it worth getting a solicitor for a case like this?
It is advisable to seek legal advice from a qualified solicitor for specific cases involving property and tenancy issues.
