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AllowedFirst-tier Tribunal (Property Chamber)·

Handling Fee Ruled as Prohibited Payment Under Tenant Fees Act 2019

Case No.

📌 In brief

The First-tier Tribunal ruled that a handling fee charged by a letting agent is a prohibited payment under the Tenant Fees Act 2019. This means the landlord must return the money to the tenant.

⚖️ Legal holding

A handling fee charged by a letting agent is a prohibited payment under the Tenant Fees Act 2019.

Topics

tenancy feesprohibited payments

Provisions

Tenant Fees Act 2019 s.15(3)Tenant Fees Act 2019 s.2

📖 Technical summary

The tribunal ordered the respondent to repay a prohibited payment under the Tenant Fees Act 2019.

📜 Headnote Official document

The First-tier Tribunal (Property Chamber) ruled that a handling fee charged by a letting agent is a prohibited payment under the Tenant Fees Act 2019, ordering the respondent to repay the sum to the applicant.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AG/HTC/2021/0026 HMCTS code (paper, video, audio)

P: PAPERREMOTE Property : [ADDRESS] [POSTCODE] Applicant : [redacted] : In person Respondent: [redacted] : [COUNSEL] [NAME] (Managing Director) Type of application : For recovery of all or part of a prohibited payment or holding deposit: Tenant Fees Act 2019 Tribunal member(s) : Judge Tagliavini Miss M Krisko FRICS Venue : 10 [ADDRESS] [POSTCODE] Date of decision : 19 April 2022

DECISION

Covid-19 pandemic: description of hearing This has been a remote hearing on the papers which has not been objected to] by the parties. The form of remote hearing was P:PAPERREMOTE. A face-to- face hearing was not held because one was not requested and all issues could be determined on paper. The documents that the Tribunal were referred to are in the application and accompanying documents from both parties.

2 The tribunal’s summary decision (1) The tribunal orders the respondent to repay to the applicant the sum of

£300 by 30 April 2022 in respect of a prohibited payment under the

Tenant Fees Act 2019. _____________________________________________________ The application

1. This is an application under sections 15(3) and (5) of the Tenant Fees

Act 2019(‘the 2019 Act’) seeking the repayment of a prohibited payment by the respondent in the sum of £300 paid in respect of his occupation of [ADDRESS] [POSTCODE] (‘the

premises’) as the respondent has acted in breach of section 2 of the 2019 Act.

The background

2. The applicant entered into an agreement dated 12 September 2019 for

the occupation of the subject premises for the period 14 September 2019 to 5 September 2020 at the rate of £298 per week. The agreement was

made between the applicant and [NAME] ([APPELLANT]

for whom the respondent acts as a letting agent.

3. The applicant subsequently paid the sum of £578 and a charge of

£300 which was recorded as ‘a handling fee’ to the respondent of which

£578 was remitted to the landlord and £300 retained by the

respondent for the purpose of ‘processing your booking and

confirming availability of the property at the requested dates

pending the signing of binding license agreements between both

parties.’

The applicant’s case

3. In a letter to the tribunal dated 23 March 2022 the applicant asserted

that the respondent landlord is a [COMPANY] offering

accommodation to full time students and disputed it was a licence rather than a tenancy. In any event, section 28 of the 2019 Act includes

licences and lets to students as falling within the provisions of the

2019 Act and therefore the £300 handling/administration fee should be returned.

The respondent’s case

4. The respondent asserted that the applicant was granted a licence to

occupy the subject premises and was not an assured shorthold tenancy

and therefore falls outside of the Tenant Fees Act 2019. Further, the

3

respondent asserted that the applicant agreed to the charge of £300

when making the room reservation and therefore is not due to be

refunded.

The tribunal’s decision and reasons

6. The tribunal finds the applicant’s occupation of the subject premises falls within the provisions of the 2019 Act whether as a licence, a student let

or as an assured shorthold tenancy.

7. The tribunal finds the payment of the £300 handling/administration fee is not a permitted payment within Schedule 1 of the 2019 Act and is

therefore a prohibited payment and the respondent has acted in

breach of section 2 of the 2019 Act.

8. The tribunal orders that the sum of £300 should be paid to the applicant by the respondent by 30 April 2022.

Name: Judge Tagliavini

Date: 19 April 2021

Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e., give the date, the property and the case

4 number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • Handling fees charged by letting agents are considered prohibited payments under the Tenant Fees Act 2019.
  • Tenants are entitled to challenge the validity of a landlord's notice under section 13 of the Housing Act 1988.
  • Applicants can obtain dispensation from consultation requirements if the works are urgent and essential.
  • Tenants are entitled to the return of a holding deposit if a tenancy agreement is not entered into within the specified timeframe.
  • Holding deposits exceeding one week's rent are classified as prohibited payments under the Tenant Fees Act 2019.

❌ Tends to be rejected

  • A tenant must reimburse a landlord's costs if a notice under the Leasehold Reform Act 1993 is deemed withdrawn.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It decided that a handling fee charged by a letting agent is a prohibited payment under the Tenant Fees Act 2019.

Who was involved?

The tenant and the letting agent were involved.

How did the court decide, and why?

The court decided that the handling fee was a prohibited payment because it was not a permitted payment under the Act.

Which laws or rules were applied?

The Tenant Fees Act 2019, specifically sections 15(3) and 2, were applied.

What was the argument that mattered most?

The argument that mattered most was that the handling fee was not a permitted payment under the Act.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation can seek repayment of a handling fee if it is deemed a prohibited payment under the Act.

What evidence or documents mattered?

The agreement between the tenant and the letting agent, along with the payment records, were important.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to get advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.