Landlord Granted Dispensation from Consulting Lessees About Major Works
📌 In brief
The First-tier Tribunal granted the landlord permission to bypass consulting the tenants about major works due to the urgent need for repairs. The decision was made under Section 20ZA of the Landlord and Tenant Act 1985.
⚖️ Legal holding
It is reasonable to dispense with consultation requirements when the works are urgent and no prejudice to tenants is demonstrated.
📖 What the law says
This section allows a tribunal to grant a request to waive consultation requirements for major works if the tribunal finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The tribunal allowed the landlord's request to bypass consultation requirements for urgent repairs, finding no prejudice to tenants.
📜 Headnote Official document
The Tribunal granted dispensation to the landlord from consulting the lessees about major works due to urgency, under Section 20ZA of the Landlord and Tenant Act 1985. Judge C A Rai presided over the case on 17 July 2025.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT 2025
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
HAV/29UH/LDC/2025/0654
Property
:
21 [ADDRESS] [POSTCODE]
Applicant: [redacted]
Respondents
:
[redacted] (Flat 3) [NAME] (Flat 4) and Ms [NAME] (Flat 5)
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal
:
Judge C A Rai
Date of Decision
:
17 July 2025
DECISION
2 This is a formal order of the Tribunal which must be complied with by the parties.
Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.
Summary of the Decision 1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act in relation to the works outlined in the notice of intention to [NAME] dated 16 May 2025. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.
Background 2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 and from the consultation requirements imposed on the landlord by Section 20 of the same Act. The application was received on 16 May 2025.
3. The Property is described in the application, dated 16 May 2025, as a:
A former office building converted into a block of five flats.
4. The Applicant explains in the application that:
Following the investigation of a drains blockage in the drainage system located within the internal corridor, it was determined that both the drainpipe and associated manhole are in state of significant disrepair. Immediate remedial works are necessary to prevent further blockages and to avoid the risk of structural failure of the drainage system. The proposed works include a lining repair from manhole to manhole, a manhole repair and refurbishment and the descaling of the drainpipe.
5. The Applicant provided copies of the Notice of Intention dated 16 May 2025 and described the repair works that are required.
6. The Tribunal gave Directions on 27 May 2025 (amended on 17 June 2025 to correct the description of the Applicant) listing the steps to be taken by the parties in preparation for the determination of the dispute, if any.
7. The Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of the Directions. No party has objected to the application being determined on the papers.
3 8. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [NAME] as service charges or the possible application or effect of the Building Safety Act 2022. The leaseholders have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.
The Law 9. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where the lessor undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.
10. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
11. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.
12. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of the lessor to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.
13. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, the lessor must rebut it. The Tribunal should be sympathetic to the [NAME].
4 14. Where the extent, quality and cost of the works were in no way affected by the lessor’s failure to comply, Lord [NAME] said as follows:
I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.
15. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be, or has been, caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.
16. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.
17. If dispensation is granted, that may be on terms.
18. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in Daejan, but none are relied upon or therefore require specific mention in this Decision.
Consideration 19. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose.
20. The Applicant confirmed in an email dated 11 June 2025 that it had not received any objections from the Respondents to the application.
21. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.
22. The reason why dispensation from consultation requirements is said to be required is to undertake immediate remedial works to repair the drainpipe and associated manhole, prevent further blockages to the drainage system and avoid the risk of a structural failure. Given the nature of the works the potential consequences of not taking immediate action or delaying action, I am satisfied that the qualifying works are of an urgent nature.
23. There has been no objection to the dispensation of the consultation requirements from any of the [NAME].
5 24. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.
25. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the full consultation process.
26. The Tribunal consequently finds that it is reasonable to dispense with all of the formal consultation requirements in respect of the major works to the building as described in this Decision. This dispensation is conditional upon the Applicant serving a copy of this Decision on all the [NAME] within 14 days of it receiving a copy of this Decision.
27. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works outlined at paragraph 4. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] should wish to challenge the payability or reasonableness of those costs, a separate application to this Tribunal under section 27A of the Act may be made.
28. In reaching my decision I have taken account of the fact that no party has hitherto objected to the application. The [NAME] have been afforded the opportunity to raise any objection and have not done so.
Judge C A Rai
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
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A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are of an urgent nature.
- No prejudice is caused to the tenants.
- The works are necessary for safety reasons.
- The works are urgent and necessary to prevent further damage.
- The works are urgent and required under Section 20ZA of the Landlord and Tenant Act 1985.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass consulting the tenants about major works due to urgency.
Who was involved?
The landlord and several tenants were involved.
How did the court decide, and why?
The court decided to grant dispensation because the works were deemed urgent and necessary to prevent further blockages and structural failure.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The urgency of the repairs and the potential risks of not acting immediately were the most important arguments.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be granted dispensation if their works are deemed urgent and necessary.
What evidence or documents mattered?
Evidence of the urgent need for repairs and the potential risks of not acting immediately were presented.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving property law.
