Landlord Granted Permission for Emergency Repairs Without Consultation
📌 In brief
The First-tier Tribunal granted a landlord permission to carry out emergency repairs without consulting tenants because the work was urgent and necessary to prevent further damage from water leakage, ensuring that no tenant would be unfairly affected by this process.
⚖️ Legal holding
A landlord may obtain dispensation under Section 20ZA of the Landlord and Tenant Act 1985 if it is reasonable to do so in light of the urgency of the work and lack of prejudice to a person.
📖 What the law says
Under this section, a landlord can apply to a tribunal for permission to skip certain consultation requirements related to building works or long-term agreements if the tribunal finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent works due to water ingress.
📜 Headnote Official document
The Tribunal granted dispensation to a landlord from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985, allowing for urgent repairs due to water ingress without consulting lessees. The decision was based on the lack of prejudice to lessees.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT 2025
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : HAV/18UB/LDC/2026/0049 Property : [ADDRESS], Exmouth, Devon, ∂ [POSTCODE] Applicant : [redacted] [NAME] Respondents : [redacted] Mr & Mrs [NAME] – flat 2 [NAME] [NAME] – flat 3 [NAME] [NAME] – flat 4 [NAME] & [NAME] – flat 5 [NAME] [COUNSEL] – flat 6 Representative Type of Application : To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985 Tribunal Members : Tribunal Judge E Bowden Tribunal Member [NAME] Tribunal Member [NAME] of Decision : 15 May 2026
DECISION
Page 2 of 8 This is a formal order of the Tribunal which must be complied with by the parties. Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises. Summary of the Decision
Summary of Decision (1) The applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act in relation to the works to erect a scaffold to allow access to re-point missing mortar around the lead details above the ridge. (2) The Tribunal has made no determination on whether the costs of the works are reasonable or payable. Background 1. The applicant is [APPELLANT], represented by [NAME].
2. The respondents are: a. Mrs [NAME] – flat 1 b. Mr & Mrs [NAME] – flat 2 c. Mr [NAME] – flat 3 d. Ms [NAME] – flat 4 e. Mr [NAME] & Ms [NAME] – flat 5 f. Mr [APPELLANT] – flat 6 together, the “[NAME]” 3. The applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the
Page 3 of 8 landlord by Section 20 of the 1985 Act. The application was dated 16 March 2026 and received on 17 March 2026.
4. The property is described as: a. an end of terrace house converted into 6 Flats. Front garden with path to front entrance. Binstore to the rear with pathway to rear entrance. 1 flat has their own demised entrance and garden. This property was built in the 1900's and converted in the 1960's.
5. The applicant explains that: a. There is water ingress coming into flat 6. b. The water ingress has caused multiple damages to the inside of the property. c. The planned work is to erect a scaffold to allow access to re-point missing mortar around the lead details above the ridge. d. The cost of the works is £2,700 e. The work is urgent as the leak is causing damage to the leaseholder’s property.
6. The Tribunal gave [NAME] on 31 March 2026 listing the steps to be taken by the parties in preparation for the determination of the dispute, if any. 7. [NAME] stated that the Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of [NAME]. No party has objected to the application being determined on the papers.
8. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [NAME] as service charges or the possible application or effect of the Building Safety Act 2022. The [NAME] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.
Page 4 of 8 The Law 9. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where the lessor undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.
10. The relevant section of the Act reads as follows: S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying longterm agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
11. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.
12. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether the [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of the lessor to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.
13. The factual burden of demonstrating prejudice falls on the [NAME]. The [NAME] must identify what would have been said if able to engage in a consultation process. If the [NAME] advances a credible case for having been prejudiced, the lessor must rebut it. The Tribunal should be sympathetic to the [NAME](s).
14. Where the extent, quality and cost of the works were in no way affected by the lessor’s failure to comply, Lord [NAME] said as follows:
Page 5 of 8 I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.
15. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, the [NAME] will be or has been caused relevant prejudice by a failure of the applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.
16. Relevant prejudice is concerned with whether the [NAME] have been deprived of a realistic opportunity to: a. challenge the appropriateness of the proposed works; or b. secure that the works are carried out at a lower cost, or by a different contractor, than might otherwise have been the case.
17. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen. If dispensation is granted, that may be on terms. Consideration 18. The consultation requirements are a means to an end, and not an end in themselves. The Tribunal’s task is not to punish procedural non- compliance, but to consider whether the absence of consultation has caused, or is likely to cause, the tenants to pay more than is reasonable or to pay for works which are inappropriate.
19. The question the Tribunal asked itself was whether, in all the circumstances, and having regard to the issue of relevant prejudice, it is reasonable to dispense with the statutory consultation requirements. 20. [NAME] attached a reply form for the respondents to complete to confirm whether they agreed with the application or not, and if opposed, to provide a statement setting out why they oppose.
Page 6 of 8 21. [NAME] required the applicant to inform the tribunal by the 21st of April 2026 if no objections had been received. On the 21st of April 2026, Miss [NAME] of [NAME] e-mailed the tribunal confirming that she had not received any objections to the application relating to [ADDRESS].
22. The potential prejudice to the [NAME] is that they will be deprived of a realistic opportunity to challenge the appropriateness of the proposed works, or secure that the works are carried out at a lower cost, or by a different contractor, than might otherwise have been the case.
23. The reason why dispensation from consultation requirements is said to be required is because the work is urgent and damage is being caused to the leasehold properties.
24. Given the nature of the works and in order to prevent further damage to the property, the Tribunal is satisfied that the qualifying works were of an urgent nature.
25. There has been no objection to the dispensation of the consultation requirements from any of the [NAME]. None of the [NAME] have therefore asserted that any prejudice has been caused to them. Findings 26. The Tribunal considered all the evidence submitted by the parties and applied its expert knowledge, general knowledge, and experience in assessing the proposed work and the estimated costs.
27. The Tribunal found that the lack of consultation had not caused, and was not likely to cause, the [NAME] to pay more than is reasonable or to pay for inappropriate works. Determination 28. The Tribunal determines that it is reasonable to dispense with all of the formal consultation requirements in respect of the qualifying works to the building as described in this Decision.
29. This Decision is confined to the determination of the issue of dispensation from the consultation requirements in respect of the qualifying works for
Page 7 of 8 the works to erect a scaffold to allow access to re-point missing mortar around the lead details above the ridge.
30. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] wishes to challenge the payability or reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.
31. In reaching this decision the Tribunal has taken account of the fact that no party has objected to the application. The [NAME] have had opportunity to raise any objection, and they have not done so. The Tribunal does however Direct that the dispensation is conditional upon the applicant or their agent sending a copy of this decision to all the [NAME] so that they are aware of the same.
Name: Tribunal Judge Elizabeth Bowden Date: 15 May 2026
Page 8 of 8 RIGHTS OF APPEAL 1. A written application for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case at the Regional office which has been dealing with the case by email at [EMAIL].
2. The application for permission to appeal must arrive at the Regional office within 28 days after the date this decision is sent to the parties.
3. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
4. The application for permission to appeal must state the grounds of appeal and state the result the party making the application is seeking. All applications for permission to appeal will be considered on the papers. Any application to stay the effect of the decision must be made at the same time as the application for permission to appeal.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repair Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Permission for Major Works Without Cons…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Permission for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Extends Property Manager’s Appointment Until 2027
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Tenant's Service Charges and Lease Violations
- First-tier Tribunal (Property Chamber) Landlord Granted Retroactive Permission for Urgent Roof Maintenance
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Works Due to Health Risks
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Building Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Booster Pump Repla…
- First-tier Tribunal (Property Chamber) First-tier Tribunal rules against landlord's administration charge
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The work was urgent because water was entering flat 6 and causing damage inside the property.
- The planned work involved erecting scaffolding to re-point missing mortar around lead details above the ridge.
- The Tribunal was satisfied that the works were urgent, which helped prevent further damage to the property.
- No residents objected to dispensing with the consultation requirements, nor did they claim any prejudice.
- The lack of consultation did not cause, and was not likely to cause, residents to pay more or for inappropriate works.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The First-tier Tribunal granted dispensation to a landlord from consultation requirements for emergency repairs due to water ingress.
Who was involved?
A landlord and multiple lessees in a multi-flat property.
How did the court decide, and why?
The court decided that it was reasonable to grant dispensation because the work was urgent and no prejudice would be caused to tenants by not consulting them.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985, which allows for dispensation from consultation requirements if it is reasonable to do so.
What was the argument that mattered most?
The urgency of the work and the lack of prejudice to tenants were key arguments in favour of granting dispensation.
Was the decision for or against the person who brought the case?
For the landlord, as they sought permission to carry out repairs without consulting lessees.
What does this mean for someone in a similar situation?
A landlord can seek dispensation from consultation requirements if urgent work is necessary and no prejudice will be caused to tenants.
What evidence or documents mattered?
The evidence of water ingress causing damage and the cost estimate for repairs were important.
Can a decision like this be appealed?
Yes, but only within 28 days after receiving the decision.
Is it worth getting a solicitor for a case like this?
It is advisable to seek legal advice from a qualified solicitor for such cases.
