Tenants Win Partial Rent Refund for Living in Unlicensed HMO
📌 In brief
The First-tier Tribunal ruled that tenants living in an unlicensed HMO are entitled to a partial refund of rent. The decision was made by Judge I Mohabir and a person on 21 May 2021, with an amendment on 18 August 2021.
⚖️ Legal holding
A landlord must repay rent to tenants if the property was used as an unlicensed HMO.
📖 What the law says
This section defines a rent repayment order as an order that can be made by the First-tier Tribunal requiring a landlord or a superior landlord to pay back rent to a tenant if they have committed an offense related to housing in England, including offenses related to unlicensed Houses in Multiple Occupation (HMOs).
The First-tier Tribunal can make a rent repayment order if it is convinced beyond a reasonable doubt that a landlord has committed an offense covered by this chapter, regardless of whether the landlord has been convicted.
If the First-tier Tribunal decides to make a rent repayment order in favor of a tenant, the amount to be repaid must relate to the rent paid by or on behalf of the tenant during the period when the offense occurred. The maximum amount cannot exceed the rent paid minus any universal credit awarded for rent during that period.
This section defines 'person having control' as the individual who receives the rack-rent of the premises or would receive it if the premises were rented at a rack-rent. It also defines 'person managing' as someone who receives rents or other payments from tenants or licensees of parts of the premises, or would receive these payments if not for an arrangement with another person.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal ordered a partial refund of rent for tenants living in an unlicensed HMO.
📜 Headnote Official document
The First-tier Tribunal ordered a partial refund of rent for tenants living in an unlicensed HMO. The decision was made by Judge I Mohabir and Mrs J Mann on 21 May 2021, amended on 18 August 2021.
📚 Full judgment Official document
OUTCOME: Allowed
1
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AZ/HMF/2020/0244 HMCTS code : P: CVPREMOTE Property : 15 [ADDRESS], [POSTCODE] Applicants : [redacted] [NAME] (2) [NAME] (3) [NAME] (4) [COUNSEL] (5) [COUNSEL] (6) Representative : In person Respondents : [redacted] [COUNSEL] (2) Representative : In person Tribunal members :
Tribunal Judge I [NAME] of hearing : 7 May 2021 Date of decision : 21 May 2021 amended 18 August 2021
DECISION
2 Covid-19 pandemic: description of hearing This has been a remote video hearing, which has been consented to by the parties. The form of remote hearing was V: SKYPEREMOTE. A face-to-face hearing was not held because it was not practicable and all issues could be determined in a remote hearing.
Introduction 1. This is an [NAME] made by the Applicants under section 41 of the Housing and Planning Act 2016 (“the Act”) for a rent repayment order against the Respondent in respect of 15 [ADDRESS], [POSTCODE] (“the property”).
2. The property is described as being a converted house with 5 bedrooms with communal cooking facilities for the occupiers.
3. The First Respondent is the registered proprietor of the property.
4. The First Respondent and his partner purchased the property in November 2018 as their residential home which they intended to occupy with the First Respondent’s mother. However due to his partner’s ill health and the hospital treatment this required, the First Respondent vacated the property because he did not wish to reside there on his own. He granted the [NAME] Respondent, his mother, an assured shorthold tenancy of the property with a view to assisting with the mortgage and other household outgoings.
5. On 26 December 2018, the [NAME] Respondent decided to sub-let a couple of rooms at the property, which the First Respondent consented to.
6. What happened thereafter is a matter of common ground.
7. On 2 January 2019, [NAME] moved into the property under a lodger agree- ment. Under the agreement, she rented room 4 at the property, had access to the shared areas and was required to pay £155 per week (with bills included).
8. On 6 January 2019, [NAME] moved into the property under a lodger agreement. Under the agreement, he rented Room 1 at the property, had access to the shared areas and was required to pay £155 per week (with bills included).
9. On 7 January 2019, [NAME] [NAME] moved into the property under a lodger agreement. Under the agreement, she rented Room 2 at the property, had access to the shared area and was required to pay £165 per week (with bills included).
10. On 10 January 2019, [NAME] moved into the property under a lodger agreement. Under the agreement, she rented Room 3 at the property, had access to the shared area and was required to pay £155 per week (with bills included).
11. On 3 January 2019, [NAME] [NAME] moved into the property under a lodger agreement. Under the agreement, she rented Room 5 at the Property, had access to the shared area and was required to pay £145 per week (with bills included).
3 12. At this point in time, the property was rented to 5 or more people who form more than 1 household and as such became a large house in Multiple Occupation (‘HMO’) within the meaning of section 254 of the Act. This is accepted by the Respondents, who also accept that it was not licensed during this period and the periods of time that follow below.
13. On 16 February 2019, [NAME] [NAME] vacated the property. At this point, the property was rented to only 4 people. Both parties accept that it stopped being an unlicensed HMO at this date.
14. On 25 May 2019 [NAME] sister [NAME] occupied the spare room for short peri- od until she completed her educational course, and she vacated the premises on 19 July 2019.
15. At this time, the property was again rented to 5 or more people who formed more than 1 household without a licence.
16. On 3 August 2019, [NAME] moved out of the property.
17. On 19 August 2019, [NAME] moved into the property under a lodger agreement. Under the agreement, she rented Room 1 at the property, had access to the shared facilities and was required to pay £155 per week (with bills includ- ed).
18. On 24 August 2019, [NAME] moved into the property under a lodger agreement. Under the agreement, he rented Room 5 at the Property, had access to the shared facilities and was required to pay £600 per month (with bills in- cluded) £300 due on 2nd and 15th of each month.
19. At this point the property was again rented to 5 or more people who form more than 1 household without a licence.
20. From beginning of January 2020, [NAME] stopped paying her rent and except for the 2 occasions which she paid rent of £400 in March and £400 in April, she did not pay rent during the remainder of her occupation at the property.
21. In January 2020, [NAME], [RESPONDENT] and [RESPONDENT] [NAME] in- formed the First Respondent of their intention to vacate the property.
22. On 15 January 2020, [NAME] vacated the property. At this point, the property was rented to only 4 people. As such, it stopped being an unlicenced HMO at this date.
23. On 29 January 2020, [NAME] vacated the property.
24. On 1 March 2020, [NAME] [NAME] vacated the property.
25. On 4 June 2020, [NAME] made a complaint to the Local Authority that the [NAME] Respondent was harassing her. A Housing Officer attended the property, and meditated an agreement with the First Respondent in which he would pay [RESPONDENT] £1,160 to surrender her tenancy and vacate the property. On 26 July
4 2020, she accepted the offer and she vacated the property on the following day.
26. On 18 July 2020, [NAME] left the Property.
27. On 5 November 2020, Lewisham Borough Council issued a Notice of Intent to the [NAME] Respondent relating to managing an unlicenced HMO. The Notice stated that a Civil Penalty Notice had been calculated at lower scale in the sum of £750. The Council assessed the level of culpability to be low and the harm as lesser, stating:
“I calculate that the culpability is Low. This is on the basis that The landlord
has a good explanation for the offence that falls short of a reasonable excuse,
this being that they did not know that a licence was required, this being only
property that they let. I would characterise the level of harm as Lesser. This
is on the basis that there was no potential or potential or actual harm
caused”.
28. Subsequently, the Applicants made this [NAME] for a rent repayment order for the periods of time in which the property was let as an unlicensed HMO.
[NAME] of rent repayment order
29. Section 40(1) of the 2016 Act confers the power on the First-tier Tribunal to make a rent repayment order in relation to specific offences which are listed in a table at section 40(3) of the Act. Relevant to these proceedings are offences de- scribed at row 2 (eviction and harassment of occupiers) and 5 (control or man- agement of unlicensed HMO) of the table.
30. Section 43 of the Housing and Planning Act 2016 (“the Act “) provides:
“(1) The First-tier Tribunal may make a rent repayment order if satisfied, beyond reasonable doubt, that a landlord has committed an offence to which this Chapter applies (whether or not the landlord has been convicted). (2) A rent repayment order under this section may be made only on an [NAME] under section 41. (3) The amount of a rent repayment order under this section is to be determined in accordance with— (a)section 44 (where the [NAME] is made by a tenant); (b)section 45 (where the [NAME] is made by a local housing authority); (c)section 46 (in certain cases where the landlord has been convicted etc).
5 Amount of order: tenants 31. Section 44 of the Act provides:
(1) Where the First-tier Tribunal decides to make a rent repayment order under section 43 in favour of a tenant, the amount is to be determined in accordance with this section. (2) The amount must relate to rent paid during the period mentioned in the table. If the order is made on the ground that the landlord has committed an offence mentioned in row 1 or 2 of the table in section 40(3) an offence mentioned in row 3, 4, 5, 6 or 7 of the table in section 40(3)
the amount must relate to the rent paid by the tenant in respect of
the period of 12 months ending with the date of the offence
a period not exceeding 12 months, during which the landlord was committing the offence
(3) The amount that the landlord may be required to repay in respect of a period must not exceed— (a) the rent paid in respect of that period, less (b) any relevant award of universal credit paid (to any person) in respect of rent under the tenancy during that period. (4) In determining the amount the tribunal must, in particular, take into account— (a) the conduct of the landlord and the tenant, (b) the financial circumstances of the landlord, and (c) whether the landlord has at any time been convicted of an offence to which this Chapter applies.”
Hearing 32. The remote video hearing in this case took place on 7 May 2021. The [NAME] and the First Respondent appeared in person and the Tribunal heard submissions from both parties.
6 33. As stated earlier, it was conceded on behalf of the Respondents that the property was an unlicensed HMO during the periods when it was let to five of the Applicants. Therefore, the issues before the Tribunal were whether:
(a) the Respondents had committed the offences of either eviction
or harassment of the occupiers and/or were in control of an unlicensed
HMO; and
(b) if so, whether it should make a rent repayment order and the amount of
any such order.
34. As stated earlier, it was conceded by the Respondents that the property was unlicensed during the periods when, in law, it was an HMO. The First Respondent also conceded that he was the person having control of or managing an HMO within the meaning of section 263 of the Housing Act 2004 because he alone had received the rent for the property. Therefore, the Tribunal was satisfied that the First Respondent (only) had committed the offence of being in control or management of an unlicensed HMO at the relevant times.
35. The allegation of harassment was made by [RESPONDENT] against the [NAME] Respondent only. The allegations are set out in her witness statement and need not be set out here again. The various assertions made be her as to the [NAME] Respondent’s conduct were not corroborated by any other evidence. Although the Tribunal noted that a mediated settlement resulted from the intervention of a Housing Officer from the local authority. However, no evidence was presented about the terms of the settlement and whether any findings of fact were made about the allegations of harassment by the [NAME] Respondent. She did not attend to give evidence to the Tribunal and, therefore, could not be cross- examined on this matter. In the absence of any clear evidence, the Tribunal concluded that it was unable to find beyond reasonable doubt that the allegations of harassment made by Miss [RESPONDENT] against the [NAME] Respondent had occurred.
36. The Tribunal was satisfied that it was appropriate to make a rent repayment order under section 43 of the Act because liability is strict and that any order should only be made against the First Respondent.
37. The Tribunal accepted the submission made by the Respondents that the [NAME] made by [NAME] was brought out of time. Section 41(2) of the Act provides that any [NAME] has to be brought in the period of 12 months ending with the day on which the [NAME] was made. Mr [NAME] vacated the property on 3 August 2109 and this [NAME] is dated 11 October 2020. Any award can only be made in respect of the remaining 5 Applicants.
38. However, the Tribunal did not accept the submission made that section 41(2) al- so prevented the Applicants were out of time to make an [NAME] prior to 19 July 2019. The effect of section 41(2) is that if an offence within the meaning of
7 section 40(3) occurs in the 12 months preceding an [NAME], then section 44(2) is engaged. This means that a Tribunal can then go on to consider what of- fences were committed by the landlord during the tenant’s period of occupation albeit limiting the award to the rent paid not exceeding 12 months ending with the date of the offence. It follows from this that all of the periods of time in re- spect of which this [NAME] has been made fall to be considered.
39. The Tribunal also accepted the Respondents’ submission that section 46 of the Act stipulates the circumstances where a Tribunal must award the maximum amount. In general terms, these circumstances are where the landlord has been convicted or received a financial penalty for referenced offences. However, the section does not apply to licencing offences, such as control or management of unlicensed HMO (see section 46(3)(a).
40. As to the amount of the order, the Tribunal must regard to the criteria set out in section 43(4) of the Act above. The allegations of conduct made in relation to the [NAME] Respondent have already been considered above.
41. The First Respondent made a number of allegations of conduct regarding the Applicants’ occupation of the property. The cost paid to the furniture hire com- pany for damaged items of furniture, for electrical repairs, for the replacement of window curtains, for the damage to a freezer and pest control treatment.
42. However, the (limited) photographic evidence did not establish whether the damage observed had been caused by one or more of the Applicants (or a third party) and when given that no inventory was taken before their occupation be- gan. Arguably, an element of this could be attributed to fair wear and tear. In addition, no pest control report or invoice(s) had been provided by the Respond- ents.
43. Miss [NAME] accepted that she had rented parking space on the driveway at the property to a builder in November 2019 for a period of approximately 3 months. The money received was paid into an account held by Miss [NAME] for payment of the rent. She conceded that the rental agreement was a mistake on her part.
44. The First Respondent contended that the driveway was damaged as a result of the vehicle being parked there and he incurred costs in the sum of £6,516 in hav- ing the driveway resurfaced. However, the evidence at pages 68-71 in the Re- spondent’s bundle of documents would appear to establish that since 2016 the driveway was in some disrepair. This is confirmed by the photographic evidence at page 113. Furthermore, there was no evidence of what damage was caused to the driveway and when by the builder’s vehicle.
45. Having regard to all of these matters, the Tribunal was satisfied that the allega- tions of conduct made by the First Respondent against the Applicants were not proved.
46. Guidance was given by the Upper Tribunal in Vadamalayan v Stewart [2020] UKUT 0183 (LC) as to how the assessment of the quantum of a rent as- sessment order should be approached. The starting point is that any order should be for the whole amount of the rent for the relevant period, which can
8 then be reduced if one or more of the criteria in section 43(4) of the Act or other relevant considerations require such a deduction to be made. The exercise of the Tribunal’s discretion is not limited to those matter set in section 43(4).
47. The mitigating factors to which the Tribunal had regard to were:
(a) this was the First Respondent’s first offence and it was satisfied that he
was genuinely unaware of the [NAME]. There was no
deliberate attempt on his part to evade this.
(b) the First Respondent had very difficult personal circumstances to deal
with arising from the serious ill-health of his partner.
(c) the material allegations of misconduct were made against the [NAME]
Respondent.
(d) the Applicants accepted that the First Respondent did respond to com-
plaints about disrepair, albeit perhaps not by appropriate means, for
example, by providing any or adequate notice of the attendance of a
workman.
(e) the Applicants had the benefit of the utility services provided, the cost
of which is annexed to this decision.
(f) based on the financial disclosure made, the Tribunal was satisfied that
the First Respondent is of limited financial means. However, this did
not mean that a rent repayment order should not be imposed. The Act
simply states that a landlord’s financial circumstances should be con-
sidered. There is no express or implied presumption that, because a
landlord is impecunious, a rent repayment order should not be made.
(g) the First Respondent was already subject to a financial penalty by the
local authority, which considered his offence to be at the lesser end of
the scale.
48. Annexed to the original decision is a calculation representing the total rent paid by the Applicants when the property was let as an unlicensed HMO in the sum of £21,245.71. This was calculated by reference to the rent paid by the Applicants individually as shown in the breakdown. However, in error, the Tribunal failed to deduct the total cost of the utilities provided by the Respondents in the sum of £4,421.35. The net total rent paid by the Applicants was, therefore, £16,723.96. For the mitigating reasons set out above, the Tribunal was satisfied that the total net rent paid by the Applicants should be discounted by 50%.
49. Accordingly, the Tribunal made a rent repayment order in favour of the Appli- cants in the total sum of £8,361.98, which represents 50% of the rent paid by each of them and is to be apportioned in this way. The total amount of the rent repayment order is payable by the First Respondent within 28 days of this deci- sion being issued to the parties.
9 Tribunal Judge I Mohabir 21 May 2021 amended 18 August 2021 Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord Ordered to Repay Housing Benefit for Non-Compliance with Improveme…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Extends Building Manager's Appointment
- First-tier Tribunal (Property Chamber) Landlord Ordered to Repay Rent Due to Lack of Mandatory License
- First-tier Tribunal (Property Chamber) Landlord ordered to repay rent for unlicensed HMO operation
- First-tier Tribunal (Property Chamber) Tenants Win Partial Rent Repayment Order Due to Unlicensed Property
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord Ordered to Repay £15,444 in Rent for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord ordered to repay rent for operating unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord Ordered to Repay Rent for Operating Unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord ordered to repay £10,982.25 for unlicensed HMO operation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The property was rented to five or more people from more than one household, making it a large House in Multiple Occupation (HMO).
- The property was not licensed during the periods it qualified as an HMO.
- The First Respondent was in control of or managing the unlicensed HMO because he received the rent.
- The First Respondent was genuinely unaware of the licensing requirements, which was considered a mitigating factor.
- The First Respondent had difficult personal circumstances due to his partner's serious ill-health.
- The Applicants benefited from utility services provided by the landlord, and these costs were deducted from the rent repayment.
- The First Respondent had limited financial means, which the Tribunal considered.
- The First Respondent was already subject to a financial penalty from the local authority for the offense.
❌ Tends to be rejected
- The allegation of harassment against the Second Respondent was not proven beyond reasonable doubt.
- The argument that all applicants were out of time for applications prior to July 19, 2019, was rejected.
- The allegations of conduct made by the First Respondent against the Applicants were not proven.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed a partial refund of rent for tenants living in an unlicensed HMO.
Who was involved?
The case involved tenants and landlords of a property in London.
How did the court decide, and why?
The court decided that the landlord must repay rent to tenants because the property was used as an unlicensed HMO.
Which laws or rules were applied?
The Housing and Planning Act 2016 and the Housing Act 2bk were applied.
What was the argument that mattered most?
The argument that mattered most was that the property was used as an unlicensed HMO, thus violating housing regulations.
Was the decision for or against the person who brought the case?
The decision was for the tenants.
What does this mean for someone in a similar situation?
Someone in a similar situation might be able to get a partial refund of rent if they live in an unlicensed HMO.
What evidence or documents mattered?
Evidence showing that the property was used as an unlicensed HMO was crucial.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is recommended to seek advice from a qualified solicitor for cases involving rent repayment orders.
