VadeLab
AllowedFirst-tier Tribunal (Property Chamber)·

Tribunal Grants Dispensation for Urgent Lift Repairs in Multi-Story Building

Case No.

📌 In brief

The First-tier Tribunal granted permission for a landlord to bypass the usual consultation process for urgent lift repairs in a building with elderly residents. The repairs were deemed necessary due to the lift being out of service, causing inconvenience and potential safety risks for the residents.

⚖️ Legal holding

A landlord may obtain dispensation from consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 if the works are urgent and necessary.

Topics

tenancy disputesurgent repairsdispensation from consultation

Provisions

section 20ZA Landlord and Tenant Act 1985Service Charges (Consultation etc)(England) Regulations 2003

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

Under this section, a landlord can apply to a tribunal for permission to skip consultation requirements related to certain works or long-term agreements if the tribunal finds it reasonable to do so. The consultation requirements refer to rules set by the Secretary of State that require landlords to inform tenants about proposed works or agreements, seek estimates, consider tenant suggestions, and provide reasons for their actions.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal granted dispensation from consultation requirements for urgent lift repairs in a multi-story building with elderly residents.

📜 Headnote Official document

The tribunal granted dispensation from consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 for urgent lift repairs in a five-story building with elderly residents. The decision was made on the basis of the urgency and necessity of the repairs, as well as the lack of objections from the leaseholders.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT 2023

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : CAM/26UD/LDC/2023/0010 Property : Block C, [ADDRESS] Stortford, Hertfordshire [POSTCODE] Applicant : [redacted] (represented by [NAME])

Respondents : [redacted] who are liable to contribute to the costs of relevant works

Type of [NAME] : For dispensation of the consultation requirements under section 20ZA Landlord and Tenant Act 1985 Tribunal members : Judge J. Oxlade

Date of decision : 3rd May 2023

DECISION

This determination is made on the basis of the papers only, it being clear that the issues highlighted therein suggest that it is suited to consideration in this way. None of the lessees requested a hearing; further, it is in the interests of justice to progress this [NAME] without delay in light of the only lift in the block being out of service, which in a 5-storey building, housing some elderly residents; it causes not only inconvenience, but potentially, a risk to the residents who have come to rely on the lift being in commission, and will otherwise have to use the stairs. The documents available to the Tribunal comprise a bundle of document filed by the Applicant’s representatives ([NAME]), comprising:

2 the [NAME], a letter dated 26th March 2023 explaining the problem, together with Directions made by Judge Harman FRICS IRRV (Hons) on 13th March 2023, an email dated 27th March 2023 confirming that the Tribunal’s directions made as to service of the [NAME] on interested parties had taken place (together with a list of the intended recipients of the letter), a report from HSB dated 9th February 2023 summarising faults found, and a detailed quote from Essex Lift dated 3rd March 2023, and sample lease. Decision of the tribunal The tribunal dispenses with all the consultation requirements to rectify the problems with the lift referred to in the [NAME], the letter to lessees dated 26th March 2023 and further particularised in the quote of [NAME] dated 3rd March 2023 pursuant to section 20ZA of the Landlord and Tenant Act 1985. The [NAME]

1. The applicant seeks a determination, pursuant to section 20ZA of the Landlord and Tenant Act 1985, as amended (“the 1985 Act”) for the dispensation from consultation requirements in respect of certain “qualifying works” (within the meaning of section 20ZA), which works have not yet started, but the intention is to start as soon as possible, the parts having been ordered..

2. The applicant is the freeholder of Block C, [ADDRESS] (“the property”), comprising a building of 22 units, let out on long leases.

3. The respondents are the leaseholders of the flats in the property who are potentially responsible for the cost of the works under the terms of their leases.

4. The qualifying works are described in the [NAME] as urgent for the following reasons: the lift was malfunctioning, and on investigation, it was discovered that the control/operating system (and ancillary systems) had malfunctioned, and needed replacement; however, the systems is now obsolete, and the only option was to give it a total renovation. The intention is to salvage parts from this system as spares, for use in the other blocks in the development.

5. At this stage the only issue is whether it is reasonable to dispense with the consultation requirements of section 20 of the 1985 Act and the Service Charges (Consultation etc)(England) Regulations 2003 in respect of the proposed works; the Applicant says that the delay inherent in following the consultation process would require the residents to rely solely on the stairs, which – as some are elderly, and rely on the lift – could be inconvenient at best and injurious to health (risk of falling) for them. As any party discontent with the service

3 charges incurred as a result of these works can make a future [NAME] under section 27A of the 1985 Act to determine the payability of any service charge under the lease, those matters are not determined as part of this [NAME]. Paper determination 6. The [NAME] is dated 8th March 2023. Directions were issued by Judge Hardman on 13th March 2023 which required the applicant landlord by 27th March 2023 to send to each of the leaseholders, copies of the [NAME] form, a brief letter (including an indication of whether or not the landlord intended to make an insurance claim in respect of the works) and a copy of the directions.

7. The directions gave those leaseholders who oppose the [NAME] until 12th April 2023 to respond to the tribunal and to send to the landlord a statement in response to the [NAME] with a copy of their reply form.

8. No objection has been submitted by the respondents who have taken no active part in this [NAME], and have provided no response at all.

9. The directions required the landlord to prepare a bundle of documents containing all the documents on which the landlord relies, including copies of any replies from the leaseholders. Two copies of the paginated bundle were required to be sent to the tribunal by 24th April 2023.

10. The directions provided that the tribunal would determine the [NAME] based on written representations unless any request for an oral hearing was received by 12th April 2023; no such request was received. Therefore, this [NAME] has been determined by the tribunal on the information supplied by the applicant. The law 11. Section 20ZA of the Act, subsection (1) provides as follows: 'Where an [NAME] is made to a tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.'

12. In the case of [COMPANY] v [NAME] and others [2013] UKSC 14 the Supreme Court set out certain principles relevant to section 20ZA. Lord [NAME], said 'it seems to me that the issue on which the [tribunal] should focus when entertaining an [NAME] by a landlord under section 20ZA(1) must be the extent, if any, to which the tenants

4 were prejudiced in either respect by the failure of the landlord to comply with the requirements'. Findings of fact 13. The applicant gives the following reasons for seeking dispensation: the works have become urgent the lift is out of commission and this is (at best) inconvenient to residents and (at worst) potentially injurious to health, because the building is 5 storeys high and includes elderly residents.

14. Within the tribunal bundle are two quotes: from [NAME] and HSB.

15. None of the lessees have raised objection to the short-circuiting of the dispensation of consultation.

16. On the basis of the information submitted by the applicant, and in the absence of any objections or submissions from the respondents on the [NAME] for dispensation, the tribunal is satisfied that the qualifying works are necessary, and somewhat urgent in view limitation in access to those on the upper floors/those who are unable to easily manage stairs/ those who are immobile.

17. As the respondents have raised no objection to the works being expedited as part of the existing, the Tribunal finds no evidence that the respondents would suffer prejudice if dispensation were to be granted. The Tribunal’s decision 18. The tribunal has the jurisdiction to grant dispensation under section 20ZA of the 1985 Act “if satisfied that it is reasonable to dispense with the requirements”.

19. In the circumstances set out above, the tribunal considers it reasonable to dispense with consultation requirements.

Accordingly, dispensation is granted pursuant to section 20ZA of the 1985 Act.

20. This decision does not affect the Tribunal’s jurisdiction upon any future [NAME] to make a determination under section 27A of the Act as to the reasonableness and standard of the work and/or whether any service charge costs are reasonable and payable.

21. There was no [NAME] before the tribunal for an order under section 20C (limiting the ability of the landlord to seek their costs of the dispensation [NAME] as part of the service charge). This could be the subject of a future [NAME] in the event that any costs are charged to the leaseholders.

5 22. It is the responsibility of the applicant to serve a copy of this decision on all respondents.

Name: Judge J. Oxlade

Date: 3rd May 2023

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The lift was out of service in a 5-storey building with elderly residents, causing inconvenience and potential risk.
  • The lift's control system malfunctioned and needed total renovation because it was obsolete.
  • The delay from following the consultation process would require residents to use stairs, which could be injurious to health for elderly residents.
  • No leaseholders objected to the request for dispensation from consultation requirements.
  • The tribunal found no evidence that leaseholders would suffer prejudice if dispensation were granted.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The tribunal allowed the landlord to bypass the consultation requirements for urgent lift repairs.

Who was involved?

The landlord of a multi-story building and the leaseholders of the flats in the building.

How did the court decide, and why?

The court decided to grant dispensation based on the urgency and necessity of the repairs, and the lack of objections from the leaseholders.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation etc)(England) Regulations 2003.

What was the argument that mattered most?

The urgency and necessity of the repairs, especially considering the presence of elderly residents who rely on the lift.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation might also be able to bypass the consultation process if the repairs are urgent and necessary.

What evidence or documents mattered?

Quotes from contractors detailing the repair costs and a letter explaining the problems with the lift.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days.

Is it worth getting a solicitor for a case like this?

Yes, it is always recommended to get advice from a qualified solicitor for cases involving landlord and tenant disputes.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.