Tribunal Grants Dispensation for Urgent Maintenance Works
📌 In brief
The First-tier Tribunal granted permission for a landlord to skip the usual consultation process for urgent maintenance works at a Victorian-era property. The decision balanced the need for prompt action with the interests of the tenants.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if the works are urgent and there is no significant prejudice to the tenants.
📖 What the law says
The appropriate tribunal can grant a request to waive consultation requirements for certain works or long-term agreements if it determines that waiving these requirements is reasonable.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent maintenance works.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements for urgent maintenance works at a Victorian-era property, finding that the urgency outweighed any potential prejudice to the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
Case Reference : MAN/00CA/LDC/2022/0058
Property : 12 [ADDRESS], [POSTCODE]
Applicant : [redacted] : n/a
Respondents : [redacted]
(see Annex)
Type of Application : Landlord & Tenant Act 1985 – Section 20ZA
Tribunal Member : Judge L Bennett
Date of determination : 1 June 2023
Date of Decision : 1 June 2023
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT 2023
FIRST - TIER TRIBUNAL [NAME] (RESIDENTIAL PROPERTY)
2 Application
1. [ADDRESS] (Southport) [RESPONDENT] applies to the Tribunal under Section 20ZA of the Landlord and Tenant Act 1985 (the Act) for dispensation from the consultation requirements of Section 20 of the Act and the Service Charges (Consultation Requirements)(England) Regulations 2003 (SI 2003/1987) in respect of external maintenance works requiring scaffolding (the Works) at 12 [ADDRESS] [POSTCODE] (the Property).
2. The Respondents are the [NAME] and listed at the Annex to this decision.
Grounds and Submissions
3. The application was received by the Tribunal on 7 November 2022.
4. The Applicant is the management company with responsibility for the building.
5. The Tribunal did not carry out an inspection but understands that the Property is a
brick built detached house originating from the Victorian era with a slate roof. It
was converted in to flats in two stages. The 3 flats (B, C & D) on the first and second
floors were converted c1976, and the large ground floor flat was converted in to
Flats A1 and A2 c1982. There is a basement area which is split between Flat A1 and a
communal usage area and a large garden area to the rear with a parking area in
front.
6. On 16 February 2023, a Tribunal Legal Officer made directions requiring the
service of documents by the Applicant upon each of the Respondents. The
directions provided that in the absence of a request for a hearing the application
would be determined upon the parties’ written submissions.
7. The Applicant has provided a statement of case explaining why the application was
made to the Tribunal together with supporting documents.
8. On 16 October 2018 a Notice of Intention to Carry Out Works was sent to each
[NAME]. It was planned that the maintenance works be carried out in 2 phases.
No responses were received from any of the [NAME]. The only quote received
was for £22,000 which was for brickwork tasks only. This was considered to be
expensive. The Management Company is run by its directors. There is no managing
agent and so the process lost momentum. The covid pandemic exacerbated the
situation. During Summer 2022 a scaffolding contractor was found as well as
separate tradesmen to undertake several of the maintenance tasks that were
identified in 2018 (Section 20 & Non-Section 20 works). It was considered that
recommencing the S20 consultation process would lead to yet more delay. 9. SECTION 20 WORKS & COSTS
Works Costs Scaffolding £3,840 Brickwork £3,840 Facia top of Flat D £1,500 Paintwork £2,500 Roofing £1,700
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Full estimates/quotes can be found on pages 19-23 of the Applicant’s bundle.
10. On 13 October 2022, [NAME] were issued with service charge demands for
2022/2023. The Section 20 works were explained as to their necessity as well as
costs. The directors of the management company asked [NAME] if they would
waiver the Section 20 process for those works. It was further explained that if 2
[NAME] objected, the works would have to be put on hold. If [NAME]
objected, the works would proceed but a formal dispensation from Section 20 would
be sought from the Tribunal. 4 out of the 5 [NAME] were happy to waiver the
Section 20 consultation process. [NAME] did not agree, thus an application had
to made to the Tribunal.
11. The Tribunal received a submission from 1 [NAME]. However,
the submission relates solely to the procedure of receipt of the Applicant’s bundle
and the fact that a replacement had to be provided due to printing issues. It did not
address the works at the Property or the application for dispensation from the
Section 20 consultation requirements.
12. Neither the Applicant nor a Respondent requested a hearing. The Tribunal
therefore convened without the parties to make its determination on 1 June 2023.
Law
13. Section 18 of the Act defines “service charge” and “relevant costs”.
14. Section 19 of the Act limits the amount payable by the lessees to the extent that the
charges are reasonably incurred.
15. Section 20 of the Act states:- “Limitation of service charges: consultation requirements
Where this Section applies to any qualifying works…… the relevant contributions of tenants are limited……. Unless the consultation requirements have either:- a. complied with in relation to the works or b. dispensed with in relation to the works by …… a tribunal. This Section applies to qualifying works, if relevant costs incurred on carrying out the works exceed an appropriate amount”.
16. “The appropriate amount” is defined by regulation 6 of The Service Charges
(Consultation Requirements) (England) Regulations 2003 (the Regulations) as
“……. an amount which results in the relevant contribution of any tenant being more
than £250.00.”
17. Section 20ZA(1) of the Act states:- "Where an application is made to a Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works ……..….. the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements."
Tribunal’s Conclusions with Reasons
18. I have determined this matter following a consideration of the Applicant’s case but
without holding a hearing. Rule 31 of the Tribunal Procedure (First-tier Tribunal)
([NAME]) Rules 2013 permits a case to be dealt with in this manner
4
provided that the parties give their consent (or do not object when a paper
determination is proposed). In this case, the Applicant has given its consent and
the Tribunal has not heard from a Respondent in response to the application.
Moreover, having reviewed the case papers, I am satisfied that this matter is
indeed suitable to be determined without a hearing. Determining this matter
does not require me to decide disputed questions of fact.
19. It is not necessary to consider at this stage the extent of any service charges
that have resulted from the works payable under the terms of the Respondents’
leases. Such charges, if disputed, may properly be the subject of a future
application to the Tribunal.
20. Having considered the submission made by the Applicant, I accept the reasons for
making the application and the urgent nature of the works. A full consultation
exercise would have added considerable delay. For health and safety reasons, the need to protect the fabric of the building and to keep costs to a minimum, a
decision was taken to act swiftly and carry out the works before the autumn and
winter months set in, bringing potential bad weather causing further rain
penetration and damage. The Applicant did notify [NAME] about the works and
of the application to the Tribunal.
21. In [COMPANY] v Benson [2013] UKSC 14 it was determined that
a Tribunal, when considering whether to grant dispensation, should consider
whether the tenants would be prejudiced by any failure to comply with the
Consultation Requirements. Balancing the need for urgent action against
dispensing with statutory requirements devised to protect service charge paying
[NAME], I conclude that the urgency outweighs any potential prejudice.
Dispensation from consultation requirements does not imply that any resulting
service charge is reasonable.
Order
22. The Applicant is dispensed from complying with the consultation requirements in
respect of the work specified in the application.
Judge L Bennett 1 June 2023
5 Annex - List of [NAME]
[NAME] [RESPONDENT] [NAME]
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Electrical Safety Works
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Repairs Due to Water Ingress
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Safety Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Tree Works
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Water Tank Replacement Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs to External Deck…
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Lift Repairs Dispensation Without Causing Prejudice
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Structural Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Fire Safety Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repair Dispensation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord considers the works to be urgent.
- There is no significant prejudice to the tenants.
- The landlord does not cause any prejudice to the tenants.
❌ Tends to be rejected
- (No factors identified that went against the claimant in these cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to skip the consultation process for urgent maintenance works.
Who was involved?
The landlord of a Victorian-era property and the residential leaseholders at the property.
How did the court decide, and why?
The court decided to grant dispensation because the works were urgent and necessary to protect the building's structure and minimise costs.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 and the Service Charges (Consultation Requirements)(England) Regulations 2003.
What was the argument that mattered most?
The urgency of the works and the potential for further damage if delayed were the most important arguments.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to get dispensation if the works are urgent and necessary.
What evidence or documents mattered?
Evidence of the urgency of the works and the potential for further damage if delayed were key.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to seek advice from a qualified solicitor for such cases.
