First-tier Tribunal Grants Dispensation for Major Works Without Consultation
📌 In brief
The First-tier Tribunal allowed the landlord to proceed with major roof repairs without consulting the a person. The Tribunal found that the a person would not be prejudiced by skipping the consultation process.
⚖️ Legal holding
It is reasonable to dispense with the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if a person will not be prejudiced by the failure to comply with the consultation process.
📖 What the law says
This section allows a tribunal to grant permission to skip the consultation requirements related to certain works or long-term agreements if the tribunal finds it reasonable to do so. The consultation requirements themselves are defined by regulations set by the Secretary of State.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation to the landlord from consulting the a person about major works under Section 20ZA of the Landlord and Tenant Act 1985.
📜 Headnote Official document
The First-tier Tribunal granted dispensation to the landlord from consulting the leaseholders about major works, finding no prejudice to the lessees. The works were deemed necessary to make the roof watertight.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT 2025
FIRST-TIER TRIBUNAL [RESPONDENT] CHAMBER ([RESPONDENT])
Case Reference
: HAV/00HD/LDC/2024/0602
[RESPONDENT]
: [ADDRESS], [ADDRESS], Yate, Bristol, South Gloucestershire. [POSTCODE].
Applicant
: [redacted]
Representative
: [NAME] [COUNSEL].
Respondent: [redacted]
: To dispense with the requirement to consult [NAME] about major works. Section 20ZA of the Landlord and Tenant Act 1985.
Tribunal
:
Judge C A Rai.
Date of Decision
:
10 March 2025.
DECISION
This is a formal order of the Tribunal which must be complied with by the parties.
Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.
2 Summary of the Decision
1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the same Act in relation to the works outlined in quotation from [COMPANY] dated 19 July 2024. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.
Background
2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 and from the consultation requirements imposed on the landlord by Section 20 of the same Act. The application was received on 25 September 2024.
3. The [RESPONDENT] is described in the application as a:
A purpose built block of flats comprising one and two bedroom apartments; age-restricted community for the over sixties.
4. The Applicant explains in the application that;
Initially the flat roof started to leak in 2020. Subsequently a number of remedial works took place. In February 2023 the roof leak became significantly worse. Estimates were obtained for a major repair/relay works because additional areas began to “pose an issue”.
And further
Due to the high level of the quotations, a meeting with the [NAME] was held on 13 November 2023 to discuss the issues with them and whether an application should be made for dispensation to enable the works to be carried out as soon as possible. [NAME] [NAME] were tasked with re-evaluating the works. A second meeting of the [NAME] took place on 8 February 2024, and it was agreed to apply for dispensation.
A further delay occurred whilst a claim was raised with the NHBC but when this was subsequently rejected it was agreed by the [NAME] that the Applicant proceed with an application for dispensation.
Works commenced on 19 august 2024 and were completed the following week.
5. The Applicant provided copies of the four letters sent to the [NAME] which outlined the works required and enclosed the quotation from [COMPANY] dated 19 July 2024.
3 6. The Tribunal gave Directions on 22 January 2025, listing the steps to be taken by the parties in preparation for the determination of the application, if any.
7. The Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of the Directions. No party has objected to the application being determined on the papers.
8. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [NAME] as service charges or the possible application or effect of the Building Safety Act 2022. The [NAME] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.
The Law
9. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where [NAME] undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken, or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.
10. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
11. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v Benson et al [2013] UKSC 14.
12. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of [NAME] to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.
4
13. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, [NAME] must rebut it. The Tribunal should be sympathetic to the [NAME].
14. Where the extent, quality and cost of the works were in no way affected by [NAME]’s failure to comply, Lord [NAME] said as follows:
“I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be - i.e. as if the requirements had been complied with.”
15. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be, or has been, caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.
16. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.
17. If dispensation is granted, that may be on terms.
18. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in [NAME], but none are relied upon or therefore require specific mention in this Decision.
Consideration
19. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose. [NAME] returned the forms stating that they did not object.
20. The Applicant’s representative confirmed in an email to the tribunal, dated 12 February 2025, that it had not received any objections to the application.
21. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.
5
22. The reason why dispensation from consultation requirements has been made is to enable the Applicant to carry out a major repair to the roof and make it watertight.
23. There has been no objection to the dispensation of the consultation requirements from any of the [NAME].
24. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.
25. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the full consultation process.
26. The Tribunal consequently finds that it is reasonable to dispense with all of the formal consultation requirements in respect of the major works to the building as described in this Decision. This dispensation is conditional upon the Applicant serving a copy of this Decision on all the [NAME] within 14 days of it receiving a copy of this Decision.
27. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works outlined at paragraph 4. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] should wish to challenge the payability or reasonableness of those costs, a separate application to this Tribunal under section 27A of the Act may be made.
28. In reaching my decision I have taken account of the fact that no party has hitherto objected to the application. The [NAME] have been afforded the opportunity to raise any objection and have not done so.
Judge C A Rai
6 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Fire Safety Works Dispensation Granted by First-tier Tribunal
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repairs Dispensation
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consulting Lessees About Major Works
- First-tier Tribunal (Property Chamber) Landlord Granted Permission for Urgent Lift Repairs Without Tenant Consulta…
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Repairs Without Tenant Consultatio…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Fire Alarm Upgrade Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Consultation Due to…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation for Urgent Balcony Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Fire Alarm Replacement Dispensation
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Safety Works
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Tenant Consultation for Urgent Roof Rep…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The lack of objections from tenants shows they were not prejudiced by the failure to consult.
- No tenant claimed any prejudice due to the missed consultation process, indicating no harm was done.
- Tenants did not assert that a full consultation would have led to different or better outcomes.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation to the landlord from consulting the leaseholders about major works.
Who was involved?
The landlord and the leaseholders of a property in Yate, Bristol.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements because the leaseholders would not be prejudiced by the failure to comply with the consultation process.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The argument that mattered most was that the leaseholders would not be prejudiced by the failure to comply with the consultation process.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to obtain dispensation from consultation requirements if they can show that the lessees will not be prejudiced.
What evidence or documents mattered?
Letters sent to the leaseholders outlining the works required and enclosing the quotation from Vertex Specialist Roofing Ltd were important.
Can a decision like this be appealed?
Yes, a person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so within 28 days of receiving written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
