First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
📌 In brief
The First-tier Tribunal granted permission to a landlord to bypass consultation requirements for urgent lift repairs in a block of flats. The decision was made as no lessee objected or showed any prejudice from the lack of consultation.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if the works are urgent and no prejudice to a person is shown.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements if it deems it reasonable to do so. Consultation requirements refer to obligations placed on landlords to consult tenants regarding certain works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent lift repairs.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for urgent works to repair a lift in a block of retirement flats. The works were deemed urgent and no evidence of prejudice to lessees was presented.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/45UC/LDC/2022/0053/AW
Property
:
Villa Plage, [ADDRESS], Middleton on Sea, Bognor Regis, West Sussex [POSTCODE]
Applicant: [redacted]
[RESPONDENT]
:
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME] of Decision
:
5 July 2022
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works to repair the lift.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 30 May 2022.
2. The Applicant explains that the property consists of a purpose built block of 29 retirement flats.
3.
The application is in relation to urgent works that need to be carried out on the passenger lift serving vulnerable residents who are dependent upon it.
4. A Notice of Intent was served on 16 May 2022 detailing the cost of the works which will be charged to the reserve fund.
5. The Tribunal made Directions on 15 June 2022 indicating that it considered that the application was suitable to be determined on the papers without a hearing in accordance with Rule 31 of the Tribunal Procedure Rules 2013 unless a party objected.
6. The Tribunal required the Applicant to send its Directions to the parties together with a form for the Leaseholders to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those Leaseholders who agreed with the application or failed to return the form would be removed as Respondents.
7. Twenty three [NAME] responded all in agreement with the application and in accordance with the above, the [NAME] are therefore removed as Respondents.
8. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
9. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
10. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law
11. The relevant section of the Act reads as follows:
3 S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
12. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following; • The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
• The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
• Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
• The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
• The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
• The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
• The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non- compliance has in that sense caused prejudice to the tenant.
• The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
• Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
4
Evidence
13. The Applicant’s case is set out in paragraphs 2 to 4 above.
Determination
14. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
15. The need to bring back the lift into operation is clearly urgent however the issue I must consider is whether by not being consulted as required by S.20 the [NAME] have suffered prejudice. No objections have been received and no evidence of prejudice has been provided.
16. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works to repair the lift.
17. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
18. The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.
D [NAME] [NAME] 5 July 2022
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
5 3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Steel Beam Replacement
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from S.20 Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation From Consultation Requirements for Carpet Repl…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Fire Alarm Installation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Safety Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Lift Repairs Dispensation Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Permission for Urgent Structural Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Roof Repairs
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord shows that the works are urgent.
- The landlord demonstrates that there will be no prejudice to the tenants.
- The landlord proves that it is reasonable to dispense from consultation requirements.
❌ Tends to be rejected
- (No factors identified that went against the claimant in the provided cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
It allowed the landlord to bypass consultation requirements for urgent lift repairs.
Who was involved?
The landlord of a block of flats and the lessees of the flats.
How did the court decide, and why?
The court decided to grant dispensation because the works were urgent and there was no evidence of prejudice to the lessees.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The urgency of the lift repairs and the lack of objection from the lessees.
Was the decision for or against the person who brought the case?
For the landlord.
What does this mean for someone in a similar situation?
A landlord may be able to bypass consultation requirements if the works are urgent and there is no evidence of prejudice to lessees.
What evidence or documents mattered?
The notice of intent detailing the cost of the works and the lack of objections from the lessees.
Can a decision like this be appealed?
Yes, but permission must be sought from the First-tier Tribunal within 28 days of receiving the decision.
Is it worth getting a solicitor for a case like this?
Yes, it is advisable to seek legal advice from a qualified solicitor.
