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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Five-Day Consultation Period for Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal allowed a landlord to reduce the consultation period for lift repairs to five days, ensuring timely maintenance without causing undue delays or harm to the tenants.

⚖️ Legal holding

A landlord may be granted dispensation to reduce the consultation period for works if it is reasonable and no prejudice to the tenants is shown.

Topics

tenancyconsultation requirementsdispensation

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can grant an application to dispense with consultation requirements for works if it finds it reasonable to do so and there is no prejudice to the tenants.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation to reduce the consultation period for lift repairs to five days.

📜 Headnote Official document

The First-tier Tribunal granted dispensation to reduce the consultation period for lift repairs to five days, ensuring timely maintenance without undue delay. The Tribunal found no evidence of prejudice to the tenants.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

CHI/21UD/LDC/2022/0078

Property

:

[APPELLANT], [APPELLANT], St Leonards On Sea, East Sussex, [POSTCODE]

Applicant: [redacted]

:

[NAME]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member

:

[NAME] of Decision

:

21 October 2022

DECISION

The Tribunal reduces the consultation period for each of the consultation stages to 5 days in respect of the works to return the lift to full working order.

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.

2 Background

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from some of the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 30 August 2022.

2. The property is described as a building consisting of 53 self- contained studio and one-bedroom apartments over four stories. The building has one lift for communal access and two separate external staircases.

3.

The Applicant confirms that the issue is surrounding the need to reduce the consultation periods for lift remedial works as there is a constant fault resulting in breakdowns and that it has been strongly recommended to renew the car and landing doors in order to ensure reliability.

4.

The works are described as “[NAME] IS BEING ASKED TO DISCONNECT THE LANDING ENTRANCES AND TO SUPPLY AND FIT NEW ENTRANCES INCLUDING HANGERS AND PICK UP ROLLERS, FRAMES, DOOR PANELS, TRACKS AND NEW CAR OPERATOR COMPLETE WITH DOOR PANELS. IT IS EXPECTED THAT THE REMEDIAL WORK WILL RESOLVE THE STICKING DOOR ISSUE AND RETURN THE LIFT TO FULL WORKING

ORDER. COSTS ARE EXPECTED TO BE IN THE REGION OF £20000.00 - £22000.00 AND FUNDS ARE IN MOST PART AVAILABLE TO COVER THE COST OF WORKS.”

5.

The Applicant also explains that “DUE TO SEVERAL LEASEHOLDERS BEING HEAVILY RELIANT ON THE LIFT AS THEIR SINGLE FORM OF ACCESS TO ADND FROM THEIR APARTMENTS WE ARE LOOKING TO GAIN DISPENSATION TO SIGNIFICATLY REDUCE THE CONSULTATION PERIOD TO 5 DAYS FOR EACH NOTICE PHASE.”

6. The Tribunal made Directions on 21 September 2022 setting out a timetable for the disposal and requiring the Applicant to send them to the parties together with a form for the Leaseholders to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those Leaseholders who agreed with the application or failed to return the form would be removed as Respondents.

7. [NAME] returned the reply form, all in agreement with the application and in accordance with the above, the [NAME] are therefore removed as Respondents.

8. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.

3

9. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.

The Law

10. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

11. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following; a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).

f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.

g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words

4 whether the non-compliance has in that sense caused prejudice to the tenant.

h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

Evidence

12. The Applicant’s case is set out in paragraphs 2 to 5 above.

Determination

13. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.

14. Clearly the maintenance of reliable lift access to a four storey building is essential and should not be subject to unnecessary delay. The application is solely to reduce the consultation periods for each stage to 5 days and I must consider whether the [NAME] will suffer prejudice as a result. No objections have been received providing evidence of prejudice and as such I am prepared to grant the dispensation required.

15. The Tribunal therefore reduces the consultation period for each of the consultation stages to 5 days in respect of the works to return the lift to full working order.

16. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

17. The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.

D [NAME] [NAME] 21 October 2022

5 RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord needed to reduce consultation periods for urgent lift repairs due to constant faults and breakdowns.
  • Many residents relied heavily on the lift as their only way to access their apartments.
  • All leaseholders who responded agreed with the application to reduce the consultation period.
  • Maintaining reliable lift access in a four-story building is essential and should not be unnecessarily delayed.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal allowed the landlord to reduce the consultation period for lift repairs to five days.

Who was involved?

The landlord and the tenants of a multi-story building with a faulty lift.

How did the court decide, and why?

The court decided to grant the dispensation because it was deemed reasonable and no evidence of prejudice to the tenants was presented.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The argument that mattered most was that reducing the consultation period would ensure timely repair of the lift without causing undue delays or harm to the tenants.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case, the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation could also apply for dispensation if they can show that it is reasonable and no prejudice to the tenants would occur.

What evidence or documents mattered?

Evidence showing the necessity of timely lift repairs and the lack of prejudice to the tenants mattered.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal within 28 days of receiving the written reasons for the decision.

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases involving legal disputes.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.