First-tier Tribunal Grants Waiver for Boiler Repairs Consultation
📌 In brief
The First-tier Tribunal allowed a landlord to bypass the usual consultation process with tenants for urgent boiler repairs at Chelsea House, London, as there was no objection from the tenants.
⚖️ Legal holding
It is reasonable to dispense with the statutory consultation requirements when the works are urgent and there is no opposition from leaseholders.
📖 What the law says
The appropriate tribunal can grant permission to skip the consultation requirements for certain works or long-term agreements if it finds it reasonable to do so. The consultation requirements refer to rules set by the Secretary of State regarding providing information to tenants, obtaining estimates, and considering tenant feedback.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from the statutory consultation requirements for boiler repairs.
📜 Headnote Official document
The Tribunal granted dispensation from the statutory consultation requirements for urgent boiler repairs at Chelsea House, London, after considering the lack of opposition from leaseholders and the urgency of the repairs.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AW/LDC/2022/0194 HMCTS code (paper, video, audio) : P: PAPER REMOTE Property : Chelsea House, 24,25 and 26 [ADDRESS], [POSTCODE] Applicant : [redacted] : [APPELLANT] Respondents : [redacted] the [NAME] of [NAME] : To dispense with the requirement to consult leaseholders Tribunal Member : Judge N [NAME] : 10 [ADDRESS] [POSTCODE] Date of paper determination : 29 November 2022
DECISION
PAPER DETERMINATION
This has been a paper determination which has not been objected to by the parties. The form of remote determination was P:PAPER REMOTE. A face-to- face hearing was not held because it was not practicable and all issues could be determined on the papers. The documents that the Tribunal was referred to are contained in a bundle of 312 pages (including index). The order made is described below.
Decision of the Tribunal
The Tribunal determines, pursuant to section 20ZA of the Landlord and Tenant Act 1985, that it is reasonable to dispense with the statutory consultation requirements in respect of the work which forms the subject matter of the Applicant’s [NAME] dated 7 October 2022.
Background
1. By an [NAME] dated 9 September 2022, the Applicant has applied to the Tribunal under [POSTCODE] of the Landlord and Tenant Act 1985 (“the 1985 Act”) for dispensation from the consultation requirements contained in section 20 of the 1985 Act in respect of certain qualifying works to Chelsea House, 24,25 and 26 [ADDRESS], [POSTCODE] (“the Property”).
2. The Tribunal has been informed that the Property comprises 32 flats. (“the Flats”). The Respondents are the [NAME] of 13 of the Flats and the remainder of the flats are owned by the Applicant.
3. The Applicant has maintenance responsibilities for the Property pursuant to the leases for the Flats. The Property has four boilers which supply heating and hot water to the Flats.
4. The Applicant seeks dispensation from the statutory consultation requirements in respect of proposed work to remedy defects to two of the boilers at the Property.
5. In its Grounds for Seeking Dispensation, the Applicant states:
“6. The Applicant has an annual maintenance agreement with [APPELLANT] (“[NAME]”). On 17 May 2022, [NAME] attended the Property to carry out a major service and prepare a gas safety certificate. [NAME]’s report dated 17 May 2022 identified that two of the boilers require remedial works (“the Works”).
7. The Applicant has tendered for remediation of the boilers. The Applicant has obtained three quotes.
a. [APPELLANT] quoted for the cost of repair of the two boilers in the sum of £15,960.44 but have not provided a breakdown of the cost.
b. [NAME] quoted for repair work in the sum of £22,650.00 and provided a breakdown of the cost of the Works.
c. [NAME] quoted for replacement of the two boilers in the sum of £85,080.00.
8. On 26 September 2022, the Applicant instructed [APPELLANT] to carry out the Works are per the quote dated 19 May 2022.
9. The reason for the delay in deciding which company to instruct to carry out the remedial works was because the Applicant was waiting for the quote from [APPELLANT], which was provided on 16 September 2022.
10. [NAME] has ordered the relevant parts to carry out the Works. The Works will commence as soon as those parts have arrived.”
6. The [NAME] is dated 7 October 2022 and the [NAME] are listed in a schedule to the [NAME].
7. Directions of the Tribunal were issued on 31 October 2022.
8. The Directions included provision that this [NAME] would be determined on the papers unless an oral hearing was requested. No [NAME] has been made by any party for an oral hearing. This matter has therefore been determined by the Tribunal by way of a paper determination on 29 November 2022.
9. The Tribunal did not consider an inspection of the Property to be necessary or proportionate to the issues in dispute.
The Respondents’ case
10. None of the Respondents have submitted a reply form to the Tribunal and/or have made representations to the Tribunal opposing the Applicant’s [NAME] for dispensation from the statutory consultation requirements.
11. The Applicant has informed the Tribunal that the Applicant has not received any reply forms or representations opposing the [NAME] from any of the Respondents, but the Applicant has received responses from some of the leaseholders by email confirming that they do not object to the [NAME].
The Tribunal’s determination
12. Section 20 of the 1985 Act provides for the limitation of service charges in the event that statutory consultation requirements are not met.
13. The consultation requirements apply where the works are qualifying works (as is the case in this instance) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with.
14. The consultation requirements are set out in the Service Charges (Consultation Requirements) (England) Regulations 2003.
15. Section 20ZA of the 1985 Act provides that, where an [NAME] is made to the Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements. In determining this [NAME], the Tribunal has considered [COMPANY] v Benson [2013] UKSC 54, [2013] 1 WLR 854.
16.
In all the circumstances and having considered: a. the Applicant’s [NAME]; b. the evidence filed in support of the [NAME]; and c. the fact that none of the Respondents has submitted a reply form to the Tribunal and/or has made representations to the Tribunal opposing the Applicant’s [NAME] for dispensation from the statutory consultation requirements; the Tribunal determines, pursuant to section 20ZA of the Landlord and Tenant Act 1985, that it is reasonable to dispense with the statutory consultation requirements in respect of the work which forms the subject matter of the Applicant’s [NAME] dated 7 October 2022 in order that the relevant boilers can be repaired as soon as possible.
17. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
Judge N Hawkes
Date: 29 November 2022
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.
If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case.
The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME].
If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit.
The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking.
If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) Council Permitted to Bypass Consultation for Urgent Water Leak Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Safety Works Consultation Dispensation
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Communal Electricity Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Works Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Statutory Consultation Require…
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Chimney Work While Consultation Proceeds
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Works and Past Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Lease Variations Approved for Enhanced Fire Safety
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consulting Tenants About Urgent Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are considered urgent and necessary.
- There is no opposition or prejudice to leaseholders.
- Compliance with statutory consultation requirements is impractical due to urgency.
- The situation involves urgent safety concerns.
❌ Tends to be rejected
- (No factors identified that went against the claimant in the provided cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord to bypass the usual consultation process with tenants for urgent boiler repairs.
Who was involved?
The landlord and the leaseholders of the flats at Chelsea House, London.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements due to the urgency of the repairs and the lack of opposition from the leaseholders.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 and the Service Charges (Consultation Requirements) (England) Regulations 2003.
What was the argument that mattered most?
The argument that the repairs were urgent and there was no opposition from the leaseholders.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case, the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to bypass the consultation process if the repairs are urgent and there is no opposition from the leaseholders.
What evidence or documents mattered?
Evidence of the urgency of the repairs and the lack of opposition from the leaseholders.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to seek advice from a qualified solicitor for cases like this.
