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AllowedFirst-tier Tribunal (Property Chamber)·

Landlord Allowed to Bypass Consultation for Urgent Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal allowed the landlord to skip the usual consultation with tenants for urgent lift repairs because the work was highly technical and no tenant objected.

⚖️ Legal holding

Where the works are urgent and technically complex, and there is no opposition from tenants, a landlord may be exempted from the statutory consultation requirements under section 20ZA of the Landlord and Tenant Act 1985.

Topics

statutory consultation requirementsurgent repairslift maintenance

Provisions

section 20ZA of the Landlord and Tenant Act 1985Service Charges (Consultation Requirements) (England) Regulations 2003

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

Under this section, a landlord can apply to a tribunal to be exempted from certain consultation requirements related to works or long-term agreements if the tribunal finds it reasonable to do so. The consultation requirements refer to obligations set by regulations made by the Secretary of State, which may include providing details of proposed works to tenants, obtaining estimates, and considering tenants' observations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal allowed the landlord to bypass the statutory consultation requirements for urgent lift repairs due to the technical nature of the work and the lack of opposition from tenants.

📜 Headnote Official document

The Tribunal allowed the landlord to dispense with the statutory consultation requirements for urgent lift repairs due to the technical nature of the work and the lack of opposition from tenants. The decision was made under section 20ZA of the Landlord and Tenant Act 1985.

📚 Full judgment Official document

OUTCOME: Allowed

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00BK/LDC/2021/0141 HMCTS code (paper, video, audio) : P: PAPER REMOTE Property : The Hall, [ADDRESS], St. Johns Wood, London [POSTCODE] Applicant : [redacted] : [COUNSEL] LLP Respondents : [redacted] the [NAME] of [NAME] : To dispense with the requirement to consult leaseholders Tribunal Member : Judge N Hawkes

London Panel : 10 [ADDRESS] [POSTCODE] Date of paper determination : 1 September 2021

DECISION

Covid-19 pandemic: PAPER DETERMINATION

This has been a paper determination which has not been objected to by the parties. The form of remote determination was P:PAPER REMOTE. A face-to- face hearing was not held because it was not practicable and all issues could be determined on the papers. The documents that the Tribunal was referred to are contained in bundle of 196 pages. The order made is described below.

Decision of the Tribunal

The Tribunal determines, pursuant to section 20ZA of the Landlord and Tenant Act 1985, that it is reasonable to dispense with the statutory consultation requirements in respect of the work which forms the subject matter of the Applicant’s [NAME] dated 25 May 2021.

Background

1. The Applicant has applied to the Tribunal under [POSTCODE] of the Landlord and Tenant Act 1985 (“the 1985 Act”) for dispensation from the consultation requirements contained in section 20 of the 1985 Act in respect of certain qualifying works to repair the lift at The Hall, [ADDRESS], St. Johns Wood, London [POSTCODE] (“the Property”).

2. The Tribunal has been informed that the Property comprises a purpose-built block containing 12 flats.

3. The [NAME] is dated 25 May 2021 and the Respondent lessees are listed in a schedule to the [NAME].

4. Directions of the Tribunal were issued on 7 July 2021.

5. The Applicant has requested a paper determination. No [NAME] has been made by any of the Respondents for an oral hearing. This matter has therefore been determined by the Tribunal by way of a paper determination on 1 September 2021.

6. The Tribunal did not consider an inspection of the Property to be necessary or proportionate to the issues in dispute.

The Applicant’s case

7. In the [NAME], the Applicant states:

“Currently the lift is out of operation. The lift is essential for the residents on the upper floors. We need the lift to be repaired as soon as possible …

The qualifying works consist of replacing the lift's main drive and power supply, and repairing the processor board. These parts need to be repaired/replaced as they have failed following a power outage, and are now inoperative. The lift is maintained by [NAME] and they have sent the drive for inspection, and come back with a quote of £5,897.90 + VAT.

Given the technical nature of a lift repair, and the fact that [NAME] have the benefit of the DAB software, and supporting computer programme tools, we think that they are best placed to carry out the repair works. In this case we think it is best that the company which maintains the lift carries out the repair to ensure that the works are carried out to the highest standard, and to prevent further problems in the future.

We are yet to undertake a consultation with the residents. We propose to formally write to each resident stating what works are required, why, and who our chosen contractor is. We will also explain the urgency of the works and why we are therefore seeking dispensation from the section 20 consultation process as a result.”

8. It appears from correspondence contained in the determination bundle that the lift repair work has now been carried out.

The Respondents’ case

9. None of the Respondents have filed a reply form and/or representations to the Tribunal opposing the Applicant’s [NAME].

The Tribunal’s determination

10. Section 20 of the 1985 Act provides for the limitation of service charges in the event that statutory consultation requirements are not met.

11. The consultation requirements apply where the works are qualifying works (as is the case in this instance) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with.

12. The consultation requirements are set out in the Service Charges (Consultation Requirements) (England) Regulations 2003.

13. Section 20ZA of the 1985 Act provides that, where an [NAME] is made to the Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works, the

Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

14.

In all the circumstances and having considered the contents of the determination bundle including: a. the Applicant’s [NAME]; b. the evidence filed in support of the [NAME]; and c. the lack of any opposition and/or challenge to the Applicant’s account on the part of the Respondents; the Tribunal determines, pursuant to section 20ZA of the Landlord and Tenant Act 1985, that it is reasonable to dispense with the statutory consultation requirements in respect of the work which forms the subject matter of the Applicant’s [NAME] dated 25 May 2021.

15. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.

Judge N Hawkes

Date: 1 September 2021

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.

If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case.

The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME].

If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit.

The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case

number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking.

If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent and technically complex.
  • There are no oppositions from tenants.
  • The works involve urgent safety concerns.
  • The works are necessary to ensure public safety.
  • The works are urgent and involve critical repairs to communal facilities.

❌ Tends to be rejected

  • (No factors identified as leading to a decision against the claimant based on the provided cases.)

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal allowed the landlord to bypass the statutory consultation requirements for urgent lift repairs.

Who was involved?

The landlord and the tenants of a building with a faulty lift.

How did the court decide, and why?

The court decided that it was reasonable to dispense with the consultation requirements because the work was urgent and technically complex, and no tenant objected.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation Requirements) (England) Regulations 2003.

What was the argument that mattered most?

The argument that the work was urgent and technically complex, and no tenant objected to the repairs.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to bypass consultation requirements if the work is urgent and technically complex, and no tenant objects.

What evidence or documents mattered?

Evidence included the technical nature of the work and the lack of opposition from tenants.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases involving statutory consultation requirements.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.