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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Lift Replacement Works

Case No.

📌 In brief

The First-tier Tribunal granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for works addressing the replacement of the lift drive on the passenger lift which services the building, following failure. The a person did not oppose the application.

⚖️ Legal holding

Dispensation from consultation requirements can be granted when there is no real prejudice to tenants.

Topics

dispensation from consultation requirementsSection 20ZA Landlord and Tenant Act 1985

Provisions

Landlord and Tenant Act 1985 s.20ZAService Charges (Consultation) (England) 2003

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

Under this section, a tribunal can decide to waive consultation requirements for certain works or long-term agreements if it finds it reasonable to do so. The consultation requirements refer to rules set by the Secretary of State that require landlords to consult tenants about proposed works or agreements.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

Dispensation from consultation requirements was granted for urgent lift repairs without opposition.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for works addressing the replacement of the lift drive on the passenger lift which services the building, following failure. The leaseholders did not oppose the application.

📚 Full judgment Official document

OUTCOME: Allowed

Case Reference

Property

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Respondents

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FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

HAV/43UF/LDC/2025/0688

41-58 [ADDRESS] [POSTCODE].

[COMPANY] [COMPANY]

The [NAME]

For dispensation from the consultation requirements under Section 20ZA Landlord & Tenant Act 1985

Mr [APPELLANT] (Hons) LLM Property Law MA FRICS

4 September 2025 – Determination on Papers First-tier Tribunal (South).

DECISION

This has been a remote paper determination, which has been consented to by the parties. A face-to-face hearing was not held because it was not practicable, and no one requested same. The documents the Tribunal were referred to a number of documents.

Decision

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The Tribunal determines that unconditional dispensation should be granted from the consultation requirements from Section 20ZA of the Landlord and Tenant Act 1985 (the Act) in respect of the property 41-58 [ADDRESS] [POSTCODE].

We make no determination as to the reasonableness of the costs of same, these being matters which can be considered, if necessary, under the provisions of s27A and s19 of the Act.

The Application

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This Application dated 22 July 2025, is made by [COMPANY] on behalf of the [NAME] ([COMPANY].

The Application seeks dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985. The [NAME] were informed and copies sent to the [NAME] of the decision to apply for a S20 ZA on 22 July 2025.

The Application is concerned solely with the question of what consultation if any should be given of the consultation requirements of Section 20 of the 1985 for works addressing the replacement of the lift drive on the passenger lift which services the building, following failure. It is not concerned with the reasonableness or payability of any service charges which may arise.

The Determination

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A written Application was made by [NAME] ([COMPANY]. The Tribunal considered a number of documents; the Application, a list of the [NAME], a copy of the lease, a copy of the Directions dated 31 July 2025, and further Directions dated 29 August 2025.

Background

The property

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The Property is described in the application as “three storey purpose built residential property encompassing 18 self-contain flats constructed of brick”.

The Application is made for “qualifying works”. The Form notes under “Grounds for seeking Dispensation”, stating “Replacement of the lift drive on the passenger lift which services the building, following failure”.

The Directions dated 31 July 2025, provided for the Applicant to inform the [NAME] of the application by 6 August 2025. Failure to do so will result in the application being struck out.

The Directions provided that the Application shall stand as the Applicants case.

The Respondent [NAME] by 12 August 2025, if they oppose the application, shall complete a statement stating why they oppose the application evidence of what the [NAME] would have done differently if the applicant had complied with the full consultation process and copies of any documents relied upon,

The Applicant may make a brief reply to any respondent [NAME] who opposed by 15 August 2025.

The applicant did not inform the tribunal by 6 August 2025 whether any [NAME] had objected and as a consequence the application was struck out.

The applicant subsequently, 21 August 2025, applied for the application to be reinstated. It was said that the [NAME] had been informed of the application and Directions as directed and there is a statement of truth in respect of that, which there is no reason not to rely upon, but that due to human error/oversight, the tribunal was not informed.

The case was reinstated, and the Directions of the 31 July 2025 continue to apply.

The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements of Section 20 of the 1985 Act. This Application does not concern the issue of whether any service charge costs will be reasonable or payable.

Documents

15. The Tribunal has had recourse to the documents noted above.

16. No expressions of opposition were received from the respondent [NAME]

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The applicant submitted the Directions requiring the notification of the respondent [NAME] has been complied with, within the time noting 22 July 2025 as date of compliance.

The Tribunal’s decision

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The Tribunal grants dispensation under Section 20 ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003 for the works set out in the Application.

We are, aware of the judgment in [COMPANY] v Benson and others [2013] UKSC 14. The Application for dispensation is not challenged.

The Supreme Court (Lord [NAME] at para 50) accepted that there must be real prejudice to the tenants. Indeed, the Respondents do not oppose the Application. It is accepted that we have the power to grant dispensation on such terms as we think fit. However, the Landlord is entitled to decide the identity of the contractors who carry out the work, when they are done, by whom and the amount. The safety net for the Respondents is to be found in Sections 19 and 27A of the Landlord and Tenant Act 1985.

Accordingly, we find that unconditional dispensation should be granted for; works addressing the replacement of the lift drive on the passenger lift which services the building, following failure.

Our decision is in respect of the dispensation from the provisions of s20 of the Act only. It is open to the [NAME] or others to apply under the Landlord and Tenant Act 1985 Section 27A, should there be concerns over the payability and reasonableness of the service charge, these may include concerns over necessity, quality of work and its cost.

23. The tribunal also orders that a copy of this decision be provided within 7 days of its receipt to the [NAME] in the building. [NAME] 9 September 2025

ANNEX – RIGHTS OF APPEAL 1.

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If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written Application for permission must be made to the First-Tier at the Regional Office which has been dealing with the case. The Application for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the person making the Application. If the Application is not made within the 28-day time limit, such Application must include a request to an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the Application for permission to appeal to proceed despite not being within the time limit. The Application for permission to appeal must identify the decision of the Tribunal to which it relates (ie give the date, the property and the case number), state the grounds of appeal and state the result the party making the Application is seeking

Name: [NAME]

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent and necessary.
  • There is no significant prejudice to the leaseholders.
  • It is reasonable to grant dispensation.
  • The circumstances justify granting dispensation.
  • Emergency works pose a significant risk to public safety.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The First-tier Tribunal granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for works addressing the replacement of the lift drive on the passenger lift which services the building, following failure.

Who was involved?

The applicant, the leaseholders, and the First-tier Tribunal were involved.

How did the court decide, and why?

The court decided to grant dispensation because the leaseholders did not oppose the application.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003 were applied.

What was the argument that mattered most?

The argument that mattered most was that the leaseholders did not oppose the application.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to obtain dispensation if the leaseholders do not oppose the application.

What evidence or documents mattered?

The evidence and documents included the application, a list of the leaseholders, a copy of the lease, and the Directions.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.