First-tier Tribunal Grants Dispensation for Stairlift Installation
📌 In brief
The First-tier Tribunal granted permission to a landlord to install a temporary stairlift without following the usual consultation process because the work was urgent and necessary to help residents who would struggle with stairs during lift refurbishment.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if the work is urgent and there is no prejudice to tenants.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements if it deems it reasonable to do so. The consultation requirements refer to obligations placed on landlords regarding communication with tenants about proposed works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for installing a temporary stairlift during lift refurbishment.
📜 Headnote Official document
The landlord applied for dispensation from consultation requirements for installing a temporary stairlift while the passenger lift was being refurbished. The Tribunal granted dispensation due to the urgency of the work and the lack of prejudice to tenants.
📚 Full judgment Official document
OUTCOME: Allowed
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First-tier Tribunal Property Chamber (Residential Property)
Case reference
: CAM/11UE/LDC/2019/0035
Properties : 1-[ADDRESS],
Buckinghamshire [POSTCODE] :
Applicant: [redacted]
Respondents The [NAME] of the properties listed in the application
Date of Application : 7 November 2019
Type of Application : for permission to dispense with consultation requirements in respect of qualifying works - Section 20ZA Landlord and Tenant Act 1985 (“the Act”)
Tribunal
: Mrs [APPELLANT] [NAME] (Hons)
Date of Decision : 21 January 2020 ____________________________________________
DECISION _________________________________ © 2019
Decision
1. The Applicant is granted dispensation from the statutory consultation requirements in respect of the qualifying works .
Reasons
Introduction
2. The landlord has applied for dispensation from the statutory consultation requirements in respect of the installation of a temporary stairlift onto the communal stairs whilst the passenger lift is being refurbished.
3. The development comprises purpose built blocks of a total of 26 retirement apartments. The passenger lift is likely to be out of service for 3 months and the applicant reports that some residents will struggle with the stairs when the lift is out of service.
4. The cost of the stairlift is £4560 including VAT
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5. A procedural judge issued directions timetabling this case to its conclusion. One of the directions said that this case would be dealt with on the papers taking into account any written representations made by the parties and a decision would be made on or after 18 December 2019. It was made clear that if any party requested an oral hearing one would be arranged. No such request has been received .
6. However the Applicant failed to comply with the directions order. This required the Judge to issue amended dates for completion of the various steps which meant that the decision was necessarily delayed until of or after 20 January 2020.
7. Two objections were received from [NAME] . Both refered to the failure to comply with the time limits in the directions and the lack of advance planning and consultation. Neither appeared to object to the installation of the stairlift.
The Law
5. Section 20 of the 1985 Act limits the amount which lessees can be charged for major works unless the consultation requirements have been either complied with, or dispensed with by a leasehold valuation tribunal (now called a First-tier Tribunal, Property Chamber). The detailed consultation requirements are set out in Schedule 3 to the Service Charges (Consultation Requirements) (England) Regulations 2003. These require a fairly complicated consultation process which gives the lessees an opportunity to be told exactly what is going on and the landlord must give its response to those observations and take them into account.
6. The landlord’s proposals, which should include the observations of tenants, and the amount of the estimated expenditure, then have to be given in writing to each tenant and to any recognised tenant’s association. Again, there is a duty to have regard to observations in relation to the proposals, to seek estimates from any contractor nominated by or on behalf of tenants and the landlord must give its response to those observations
7. Section 20ZA of the Act allows this Tribunal to make a determination to dispense with all or part of the consultation requirements if it is satisfied that it is reasonable and the Tenants have not suffered prejudice.
Discussion and Conclusions
8. Following the Supreme Court decision of Daejan Investments Ltd. v Benson [2013] UKSC 14, the only issue for the Tribunal is whether the Respondents have suffered prejudice in dispensing with the requirements.
9. Taking into account into account the urgency of the work and the potential risks of delay, it would clearly be unsatisfactory to Applicant and the Respondents for the work to be delayed. It is therefore sensible for the Applicant to proceed with the works as soon as possible and there is no evidence that dispensation as sought would cause any prejudice to the Repondents. It is therefore reasonable to grant dispensation.
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ANNEX - RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written application for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.
3. If the application is not made within the 28 day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party making the application is seeking.
1
First-tier Tribunal Property Chamber (Residential Property)
Case reference
: CAM/11UE/LDC/2019/0035
Properties : 1-[ADDRESS],
Buckinghamshire [POSTCODE] :
Applicant: [redacted]
Date of Application : 7 November 2019
Tribunal
: Mrs [APPELLANT] [NAME] (Hons)
Date of Decision : 21 January 2020 Amended 12 February 2020 ____________________________________________
DECISION _________________________________ © 2019
Decision
1. The Applicant is granted dispensation from the statutory consultation requirements in respect of the qualifying works . 2. This decision has been amended only in respect of the cost of the stairlift in paragraph 5.
Reasons
Introduction
3. The landlord has applied for dispensation from the statutory consultation requirements in respect of the installation of a temporary stairlift onto the communal stairs whilst the passenger lift is being refurbished.
4. The development comprises purpose built blocks of a total of 26 retirement apartments. The passenger lift is likely to be out of service for 3 months and the applicant reports that some residents will struggle with the stairs when the lift is out of service.
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5. The cost of the stairlift is £4920 including VAT
6. A procedural judge issued directions timetabling this case to its conclusion. One of the directions said that this case would be dealt with on the papers taking into account any written representations made by the parties and a decision would be made on or after 18 December 2019. It was made clear that if any party requested an oral hearing one would be arranged. No such request has been received .
7. However the Applicant failed to comply with the directions order. This required the Judge to issue amended dates for completion of the various steps which meant that the decision was necessarily delayed until of or after 20 January 2020.
8. Two objections were received from [NAME] . Both refered to the failure to comply with the time limits in the directions and the lack of advance planning and consultation. Neither appeared to object to the installation of the stairlift.
The Law
Discussion and Conclusions
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ANNEX - RIGHTS OF APPEAL
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Driveway Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants £5000-7500 Dispensation for Urgent Roof Repairs in Norton
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Consultation Errors in Tenancy Works
- First-tier Tribunal (Property Chamber) Tribunal Grants £7789.53 Dispensation for Urgent Pumps Replacement in Alban…
- First-tier Tribunal (Property Chamber) Tribunal Grants £4089.60 Dispensation for Urgent Roof Repairs in Loughton
- First-tier Tribunal (Property Chamber) Tribunal Grants £3,656 Dispensation for Urgent Repairs in Tenancy Case
- First-tier Tribunal (Property Chamber) Tribunal Grants £3700 Dispensation for Urgent Roof Repairs in Essex
- First-tier Tribunal (Property Chamber) Tribunal Grants £6000 Repair Dispensation for Norfolk Property
- First-tier Tribunal (Property Chamber) Landlord Granted Urgent Tree Felling Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants £13,500 Lift Repair Dispensation for High-Rise Tenancy in L…
- First-tier Tribunal (Property Chamber) Tribunal Grants £2,950 Roof Repair Dispensation for Flat Owners in London
- First-tier Tribunal (Property Chamber) Tribunal grants dispensation for urgent works over £250 in London
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The work was urgent, making it sensible for the applicant to proceed quickly.
- There was no evidence that dispensing with consultation would harm the residents.
- The passenger lift would be out of service for three months, and some residents would struggle with stairs.
- The residents' objections did not concern the installation of the stairlift itself.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation from consultation requirements for the installation of a temporary stairlift costing £4920 including VAT.
What was the dispute about?
The dispute was over whether the landlord needed to fully consult residents before installing a temporary stairlift during lift refurbishment.
How did the court decide, and why?
The court decided to grant dispensation, considering the urgency of the work and the potential risks of delay, ensuring residents' mobility.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 s.20ZA was applied to determine if dispensation from consultation requirements was reasonable.
What was the argument that mattered most?
The argument that mattered most was the urgency of the work and the potential risks of delay, which justified dispensation from consultation requirements.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case, allowing the landlord to proceed with the stairlift installation.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to obtain dispensation from consultation requirements if the work is urgent and necessary for residents' safety.
What evidence or documents mattered?
The judgment does not specify the exact evidence or documents that mattered in the decision.
