First-tier Tribunal Grants Dispensation for Urgent Repairs
📌 In brief
The First-tier Tribunal granted permission to skip the usual consultation process for urgent repairs at Derwent House in South Kensington. The decision was made because the repairs were deemed urgent and necessary to prevent further damage.
⚖️ Legal holding
In cases where urgent repairs are necessary, a landlord may be granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements related to certain works or long-term agreements if the tribunal finds it reasonable to do so. It defines 'qualifying works' as works done on a building or premises and 'qualifying long term agreement' as an agreement lasting over twelve months. The consultation requirements can include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest estimators, considering tenant observations, and giving reasons for actions in certain situations.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 due to urgent repairs needed at Derwent House.
📜 Headnote Official document
The Tribunal granted dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for urgent repairs at Derwent House, South Kensington. The decision was based on the urgency of the repairs and the lack of opposition from the respondents.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AW/LDC/2025/0659 Property : [ADDRESS], [POSTCODE] Applicant : [redacted] : [COMPANY]. Respondents : [redacted] attached to the application Representative :
None
Type of Application :
For dispensation from the consultation requirements under Section 20ZA Landlord & Tenant Act 1985 Tribunal :
Mr [APPELLANT] (Hons) LLM Property Law MA FRICS
Date of Decision : 13 May 2025
DECISION
This has been a remote paper determination, which has been consented to by the parties. A face-to-face hearing was not held because it was not practicable, and no one requested same.
The documents the Tribunal were referred to were in a bundle of some 65 pages.
Decision
(1) The Tribunal determines that unconditional dispensation should be granted from the consultation requirements from Section 20ZA of the Landlord and Tenant Act 1985 (the Act) in respect of the property [ADDRESS] [POSTCODE] (2) We make no determination as to the reasonableness of the costs of same, these being matters which can be considered, if necessary, under the provisions of s27A and s19 of the Act. The Application 1. This Application received 14 February 2025, is made by [COMPANY], on behalf of, the freeholder, [COMPANY].
2. The Application seeks dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
3. The Application is concerned solely with the question of what consultation if any should be given of the consultation requirements of Section 20 of the 1985 for works costing in excess of £250 per flat. It is not concerned with the reasonableness or payability of any service charges which may arise. The Determination 4. A written Application was made by [COMPANY]. The tribunal considered the written bundle of 65 pages, in support of the Application. Background The property 5. The Property built in the 1950s comprises six storeys plus basement comprising 24 Flats. The Building has a communal boiler housed in the basement which supplies heating and hot water.
6. The Application is made for “qualifying works”. The Form notes under “Grounds for Seeking Dispensation”; specifically, “the building recently installed three new communal boilers in the basement plant room and was
preparing to initiate the section 20 consultation process by issuing a notice of intention for this riser pipe replacement work. However, the leak has deteriorated rapidly, making immediate action necessary.” 7. Further the Application notes; “initial plans to address the leak through the standard section 20 consultation process have been overridden by the escalation of the issue. The water flow into the plant room has increased significantly, posing a serious risk to the boilers and the overall infrastructure. One quote has already been obtained, and the contractor requires at least seven days to schedule work. There will be lead time from ordering to receiving the required materials, but this cannot start without instruction to the contractor.” 8. The Application Form notes in the urgency being caused by “any delay in these repairs could compromise the water supply and heating for residents at Derwent House / Furthermore. A potential burst of the riser pipes could result in extensive damage to the buildings structure, placing significant financial burden on leaseholders.” 9. The Directions dated 21 March 2024, provided for the tenants to be given copies of the Application form, a brief statement to explain the reasons for the Application and display a copy of the directions in a prominent place in the common parts of the property. This to be done by the 28 March 2025 and the Tribunal notified as such by the 7 April 2025.
10. The Directions also note that any [NAME] who opposes the Application should by the 14 April 2025 complete the reply form and return it to the Tribunal. The Landlord may by the 21 April 2025 provide a brief reply to any [NAME] who opposes the Application.
11. The Landlord confirmed to the Tribunal by email dated 26 March 2025 that compliance with the Directions had been carried out. By letter dated 30 April 2025 contained in the Bundle, [COMPANY] confirmed that no comments or objections had been received.
12. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements of Section 20 of the 1985 Act. This Application does not concern the issue of whether any service charge costs will be reasonable or payable. Documents
13. The Tribunal has had recourse to the Bundle of 65 pages which includes the Application form, Directions, quotations and a copy of a specimen lease. The Tribunal’s decision 14. The Tribunal grants dispensation under Section 20 ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003 for the works set out in the Application.
15. We are, aware of the judgment in [COMPANY] v [NAME] [2013] UKSC 14. The Application for dispensation is not challenged.
16. The Supreme Court (Lord [NAME] at para 50) accepted that there must be real prejudice to the tenants. Indeed, the Respondents do not oppose the Application. It is accepted that we have the power to grant dispensation on such terms as we think fit. However, the Landlord is entitled to decide the identity of the contractors who carry out the work, when they are done, by whom and the amount. The safety net for the Respondents is to be found in Sections 19 and 27A of the Landlord and Tenant Act 1985.
17.
Accordingly, we find that unconditional dispensation should be granted.
18. Our decision is in respect of the dispensation from the provisions of s20 of the Act only. It is open to the [NAME] or others to apply under the Landlord and Tenant Act 1985 Section 27A, should there be concerns over the payability and reasonableness of the service charge, these may include concerns over necessity, quality of work and its cost. [NAME]: [NAME]
13 May 2025
ANNEX – RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written Application for permission must be made to the First-Tier at the Regional Office which has been dealing with the case.
2. The Application for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the person making the Application.
3. If the Application is not made within the 28-day time limit, such Application must include a request to an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the Application for permission to appeal to proceed despite not being within the time limit.
4. The Application for permission to appeal must identify the decision of the Tribunal to which it relates (ie give the date, the property and the case number), state the grounds of appeal and state the result the party making the Application is seeking
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Building Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent BMS Upgrade
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Consultation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Electrical Safety Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission for Urgent Health and Safety Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- Urgent repairs are necessary.
- There is no real prejudice to tenants.
- The proposed works are urgent.
- There is a real risk to safety.
- The circumstances justify dispensation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass the standard consultation process for urgent repairs.
Who was involved?
The landlord and leaseholders were involved.
How did the court decide, and why?
The court decided to grant dispensation because the repairs were urgent and necessary to prevent further damage.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 Section 20ZA and the Service Charges (Consultation) (England) 2003 were applied.
What was the argument that mattered most?
The urgency of the repairs and the lack of opposition from the leaseholders were the most important arguments.
Was the decision for or against the person who brought the case?
The decision was in favour of the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to obtain dispensation if they can demonstrate the urgency of the repairs.
What evidence or documents mattered?
Quotes from contractors and descriptions of the urgency of the repairs were important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for a case like this.
