VadeLab
AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation from Consultation Requirements

Case No.

📌 In brief

The First-tier Tribunal granted permission to the landlord to bypass the usual consultation process with leaseholders regarding major works. The works are urgent and involve upgrading a critical passenger lift used by vulnerable residents.

⚖️ Legal holding

A landlord may be granted dispensation from consulting leaseholders about major works if it is reasonable to do so.

Topics

dispensation from consultation requirementsmajor worksurgent repairs

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant a request to skip consulting leaseholders about major works if it finds it reasonable to do so. The term 'qualifying works' refers to work done on buildings or other premises. The 'consultation requirements' are detailed rules set by the Secretary of State through regulations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation to the landlord from consulting leaseholders about major works under Section 20ZA of the Landlord and Tenant Act 1985.

📜 Headnote Official document

The Tribunal granted dispensation to the landlord from consulting leaseholders about major works under Section 20ZA of the Landlord and Tenant Act 1985. The works involve upgrading a critical passenger lift used by vulnerable residents.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT 202 FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : HAV/24UL/LDC/2025/0613 Property : [ADDRESS], [ADDRESS], Aldershot, Hampshire. [POSTCODE]. Applicant : [redacted] Representative : [COUNSEL] [NAME] (Regional Manager) Respondents : [redacted] Type of Application : To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985 . Tribunal : Judge C A Rai. Date of Decision : 11 March 2025.

DECISION This is a formal order of the Tribunal which must be complied with by the parties. Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.

2 Summary of the Decision 1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the same Act in relation to the works outlined in the notice of intention to leaseholders dated 30 January 2025. The Tribunal has made no determination on whether the costs of the works are reasonable or payable. Background 2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 and from the consultation requirements imposed on the landlord by Section 20 of the same Act. The application was received on 31 January 2025.

3. The Property is described in the application as a: Purpose built retirement scheme building consisting of two interconnected blocks of flats containing 30 units one of which is occupied by the resident scheme manager.

4. The Applicant explains in the application that: Urgent works are required to upgrade the life critical passenger lift serving fifteen of the flats occupied by 15 vulnerable residents dependent on the lift. And further The section 20 notice was served on 30 January 2025 with a covering letter explaining that the Applicant would apply for dispensation from consultation under section 20ZA. Full details of the works were provided together with confirmation that the cost per resident required consultation under section 20. The cost of the works will be recovered out of the reserve fund.

5. The Applicant provided copies of the Notice of Intention and schedule of works which outline the works required.

6. The Tribunal gave Directions on 12 February 2025 listing the steps to be taken by the parties in preparation for the determination of the dispute, if any.

7. The Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of the Directions. No party has objected to the application being determined on the papers.

3 8. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the leaseholders as service charges or the possible application or effect of the Building Safety Act 2022. The leaseholders have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges. The Law 9. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where the lessor undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken, or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.

10. The relevant section of the Act reads as follows: S.20 ZA Consultation requirements: Where an application is made to [an appropriate tribunal] for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

11. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.

12. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of the lessor to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.

13. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, the lessor must rebut it. The Tribunal should be sympathetic to the [NAME].

4 14. Where the extent, quality and cost of the works were in no way affected by the lessor’s failure to comply, Lord [NAME] said as follows: I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.

15. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.

16. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.

17. If dispensation is granted, that may be on terms.

18. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in Daejan, but none are relied upon or therefore require specific mention in this Decision. Consideration 19. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose.

20. The Tribunal has seen replies from fourteen Respondents confirming their agreement to the application.

21. The Applicant confirmed in an email dated 3 March 2025 that it has not received any objections from the Respondents to the application.

22. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.

23. The reason why dispensation from consultation requirements is to upgrade the critical passenger lift upon which fifteen of the Respondents are wholly dependent to enable access to and from their flats. I am satisfied that the qualifying works are of an urgent nature.

24. There has been no objection to the dispensation of the consultation requirements from any of the [NAME].

5 25. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.

26. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the full consultation process.

27. The Tribunal consequently finds that it is reasonable to dispense with all of the formal consultation requirements in respect of the major works to the building as described in this Decision. This dispensation is conditional upon the Applicant serving a copy of this Decision on all the [NAME] within 14 days of it receiving a copy of this Decision.

28. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works outlined at paragraph 4. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] should wish to challenge the payability or reasonableness of those costs, a separate application to this Tribunal under section 27A of the Act may be made.

29. In reaching my decision I have taken account of the fact that no party has hitherto objected to the application. The [NAME] have been afforded the opportunity to raise any objection and have not done so. Judge C A Rai RIGHTS OF APPEAL 1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are of an urgent nature.
  • No prejudice is caused to the tenants.
  • The works are urgent and necessary for health and safety reasons.
  • It is reasonable to dispense with the consultation.
  • The works are urgent and there is no demonstrated prejudice.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision allowed the landlord to bypass the consultation process with leaseholders about major works.

Who was involved?

The landlord and the leaseholders of a property were involved.

How did the court decide, and why?

The court decided that it was reasonable to grant dispensation due to the urgency of the works and the dependency of vulnerable residents on the lift.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The argument that mattered most was the urgency of the works and the dependency of vulnerable residents on the lift.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be granted dispensation if the works are urgent and affect vulnerable residents.

What evidence or documents mattered?

Evidence of the urgency of the works and the dependency of vulnerable residents on the lift mattered.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to get advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.