VadeLab
AllowedFirst-tier Tribunal (Property Chamber)·

Landlord Granted Urgent Lift Repairs Dispensation in First-tier Tribunal

Case No.

📌 In brief

The First-tier Tribunal granted permission for a landlord to bypass consultation requirements for urgent lift repairs at a retirement scheme. This decision ensures the safety of the residents who rely on the lift.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if the works are urgent and necessary for resident safety.

Topics

tenancy disputesurgent repairs

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements related to qualifying works or agreements if the tribunal finds it reasonable to do so. It defines 'qualifying works' as works on a building or premises and 'qualifying long term agreement' as an agreement lasting over twelve months. The consultation requirements refer to rules set by the Secretary of State, which can include providing details of proposed works or agreements to tenants, obtaining estimates, and considering tenants' observations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent lift repairs.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from consultation requirements under s.20ZA of the Landlord and Tenant Act 1985 for urgent lift repairs at a retirement scheme. The Tribunal found the works necessary for resident safety and granted dispensation without objections from the leaseholders.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

CHI/24UG/LDC/2023/0139

Property

:

Palace Gate, Odiham, Hook, Hampshire, [POSTCODE]

Applicant: [redacted]

:

[APPELLANT] Management

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal member

:

D [NAME], Regional Surveyor

Date of Decision

:

5 December 2023

DECISION

The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of repairs to the lift.

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

The Applicant must send copies of this determination to the lessees.

2 Background

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 3 November 2023.

2. The property is described as a,

“Purpose built returement (sic) scheme consiting (sic) of blocks of flats and bungalows. There are a total of 43 units.”

3.

The Applicant explains that,

“Urgent works are required to restore life critical passenger lift serving 9 flats with 9 vulnerable residents who are dependant on the lift.

We have served the Notice of Intent dated 03 November 2023 to all residents along with a covering letter explaining that we have applied for dispensation under [POSTCODE].

We detailed the costs of the work, the consult level under S20 and the difference in costs for which [APPELLANT] could be liable if challenged.

The cost of the works will be charged to the reserve fund, in which there are sufficient sums to cover the project we have explained the cost of the works along with the formal consult level.

We are asking for a dispensation due to the urgency of the required works which the residents and their visitors relay on to maintain their independence. Therefore, we are unable to wait until the S20 process is fulfilled.”

4. The Tribunal made Directions on 14 November 2023 which required the Applicant to send it to the Lessees together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.

5. Twelve responses were received all agreeing to the application and no requests for an oral hearing were made. The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.

6. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.

3

The Law

7. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

8. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor. c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant. h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

4

Evidence

9. The Applicant’s case is set out in paragraph 2 and 3 above.

Determination

10. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.

11. No objections have been received from the lessees and in these circumstances I am prepared to grant conditional dispensation.

12. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of repairs to the lift.

13. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

14. The Applicant must send copies of this determination to the lessees.

D [NAME] 5 December 2023

RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

5

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent and necessary for resident safety.
  • The works are urgent and necessary to prevent further damage.
  • It is reasonable to dispense from consultation requirements.
  • The works are deemed an emergency.
  • Considering potential harm to tenants or public safety, it is reasonable to dispense from consultation requirements.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It allowed the landlord to bypass consultation requirements for urgent lift repairs.

Who was involved?

The landlord of a retirement scheme and the leaseholders of the properties.

How did the court decide, and why?

The court decided to grant dispensation because the works were urgent and necessary for resident safety.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985.

What was the argument that mattered most?

The urgency and necessity of the repairs for resident safety.

Was the decision for or against the person who brought the case?

For the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to bypass consultation requirements if the works are urgent and necessary for safety.

What evidence or documents mattered?

The evidence included the need for urgent repairs and the reliance of residents on the lift.

Can a decision like this be appealed?

Yes, but only if permission is sought within 28 days of the decision.

Is it worth getting a solicitor for a case like this?

Yes, it is recommended to get legal advice from a qualified solicitor.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.