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AllowedFirst-tier Tribunal (Property Chamber)·

Tribunal Grants Emergency Dispensation for Major Works

Case No.

📌 In brief

The First-tier Tribunal granted permission for a landlord to proceed with emergency refurbishment work without consulting tenants, due to an immediate risk to life caused by a faulty AOV system. The decision was made after no objections were raised by a person and the seriousness of the safety issue.

⚖️ Legal holding

A landlord may obtain dispensation from the consultation requirements of Section 20 Landlord and Tenant Act 1985 if there is an immediate risk to life.

Topics

tenancyconsultation requirementsmajor works

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements related to major works or long-term agreements if it is reasonable to do so. The consultation requirements include providing details to tenants, obtaining estimates, considering tenant proposals, and giving reasons for certain actions.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for major works due to an immediate risk to life.

📜 Headnote Official document

The Tribunal granted dispensation from the consultation requirements of Section 20 Landlord and Tenant Act 1985 in respect of major works due to an immediate risk to life posed by a malfunctioning AOV system. The decision was based on the lack of objections from lessees and the serious nature of the safety issue.

📚 Full judgment Official document

OUTCOME: Allowed

FIRST-TIER TRIBUNAL

PROPERTY CHAMBER

(RESIDENTIAL PROPERTY)

Case Reference

:

CHI/43UM/LDC/2023/0111

Property

:

[NAME], [ADDRESS], [POSTCODE]

Applicant: [redacted]

:

[COMPANY]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal member

:

[NAME], Regional Surveyor

Date of Decision

:

8 November 2023

DECISION

The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the refurbishment of the AOV system.

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

The Applicant must send copies of this determination to the [NAME].

Background

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 21 September 2023.

2. The property is described as,

“[NAME] is a purpose-built block of flats constructed circa 2000’s with traditional brick, there are concrete floors and carpeted concrete staircases ensuring that each flat is fully compartmented. The property consists of 40 flats (there is no number 13) with 6 floors, ground floor which is given over to a car park, first, second, third, fourth and fifth floors given over to accommodation. The property is accessed via a front communal door that leads into a reception area with a single lift and a single protected staircase that provides access and egress to all upper floors The development benefits from a secured car park on the ground floor which also houses the water pump room, the bike store and the bin store. The property benefits from an AOV and Fire Alarm system which connects to all communal areas of the property.”

3. The Applicant explains that, these works have been instructed due to the immediate risk to life and they are waiting for a start date from the contractor.

The AOV Works/Refurbishment are as per the attached quotation from instructed contractor provided with the application form.

It is stated that,

“Due to the AOV works not sufficently working and requiring refurbishment there is an immediate risk to life.

The works are required to ensure the system is running adequately and the AOV will works in the case of emergency, as mentioned above an inadequate system is an immediate risk to the life.”

4. The Tribunal made Directions on 20 October 2023 setting out a timetable for the disposal which they required the Applicant to send to the [NAME] together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If [RESPONDENT] agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.

5. On 23 October 2023 the Applicant confirmed that the Tribunal’s directions had been served on all seven [NAME] and on 8 November 2023 that no objections had been received.

6. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.

7. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.

The Law

8. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements:

Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

9. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v Benson. In summary the Supreme Court noted the following.

a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.

d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).

f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.

g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.

h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

Evidence

10. The Applicant’s case is set out in paragraph 2 and 3 above.

Determination

11. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.

12. No objections have been received from the [NAME] and in these circumstances I am prepared to grant dispensation.

13. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the refurbishment of the AOV system.

14. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

15. The Applicant must send copies of this determination to the [NAME].

[NAME]

8 November 2023

RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent and necessary to prevent safety risks.
  • The works are urgent and necessary to ensure safety.
  • It is reasonable to dispense from consultation requirements even if there were initial procedural breaches.
  • The works are urgent and necessary for the well-being of elderly residents.
  • It is reasonable to dispense from consultation requirements considering the potential prejudice to tenants.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal granted dispensation from consultation requirements for major works due to an immediate risk to life.

Who was involved?

A landlord applied for dispensation and lessees were notified but did not object.

How did the court decide, and why?

The decision was made based on the lack of objections from lessees and the serious nature of the safety issue.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The immediate risk to life posed by a malfunctioning AOV system was the central reasoning.

Was the decision for or against the person who brought the case?

For the landlord, allowing them to proceed with emergency works without full consultation.

What does this mean for someone in a similar situation?

A landlord may seek dispensation from consultation requirements if there is an immediate risk to life due to faulty systems.

What evidence or documents mattered?

The contractor's quotation and the description of the AOV system malfunction were key pieces of evidence.

Can a decision like this be appealed?

Yes, but permission must be sought within 28 days from the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is advisable to seek legal advice from a qualified solicitor for such cases.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.