First-tier Tribunal Grants Urgent Lift Repairs Dispensation
📌 In brief
The First-tier Tribunal allowed a landlord to bypass consultation requirements for urgent lift repairs in a retirement complex. This decision ensures the safety and mobility of elderly residents who rely on the lift for daily activities.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if the works are urgent and necessary for the well-being of elderly residents.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it determines that it is reasonable to do so. Consultation requirements refer to the obligations placed on landlords to consult tenants or recognized tenants' associations regarding proposed works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent lift repairs in a retirement complex.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements for urgent lift repairs in a retirement complex, ensuring elderly residents' safety and mobility. The decision was based on the necessity and urgency of the repairs for the well-being of the residents.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/24UF/LDC/2023/0085/AW
Property
:
[ADDRESS], 39 Marine Parade East, Lee on Solent, Hampshire [POSTCODE]
Applicant
:
[redacted]
:
[NAME]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME] of Decision
:
14 August 2023
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works comprising the repair of the lift in Block A.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant must send copies of this determination to the lessees.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 14 July 2023.
2. The property is described as:
“Retirement complex of leasehold properites [sic] made up of 2 blocks each block is 3 storeys heigh [sic] and has a passenger lift for each block”.
3. The Applicant explains that:
“Urgent works are required to restore the passenger lift in block A to working order as the elderly residents are reliant on this for their day to day living, some are now house bound due to not being able to use the stairs
We have served the Notice of Intent dated 13/07/23 to all residents along with a covering letter explaining that we have applied for dispensation under [POSTCODE] We detailed the costs of the work, the consult level under S20 the cost of the works will be charged to the reserve fund, in which there are sufficient sums to cover the project we have explained the cost of the works along with the formal consult level.”
4. Dispensation is sought because: “the passenger lift is vital for the day to day living of elderly residents, who can only use this means for exiting the building as they are unable to walk up or down the stairs”.
5. The Tribunal made Directions on 25 July 2023 setting out a timetable for the disposal. The Tribunal required the Applicant to send them to the lessees together with a form for them to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. If the [RESPONDENT] agreed with the application or failed to return the form they would be removed as a Respondent although they would remain bound by the Tribunal’s Decision.
6. 37 replies were received all of which agreed with the application. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
7. Before making this determination, the papers received were examined to determine whether the issues remained capable of
3 determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
8. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
9. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the
4 non-compliance has in that sense caused prejudice to the tenant.
h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
10. The Applicant’s case is set out in paragraphs 2,3 and 4 above.
Determination
11. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
12. The works were clearly required as a matter of urgency and no lessee has objected to the application.
13. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of works comprising the repair of the lift in Block A.
14. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
15. The Applicant must send copies of this determination to the lessees.
[NAME] 14 August 2023
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
5 2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Balcony Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Car Park Resurfacing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repair Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Urgent Works Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Car Park Extension
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Works Dispensation with Conditions
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Major Work…
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Lift Repairs Without Identifying Prejudice
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Repairs
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are urgent and necessary for the well-being of elderly residents.
- The works are urgent and necessary to prevent further damage.
- The works are necessary to prevent significant damage or injury.
- It is reasonable to dispense from consultation requirements.
- There is an urgent need for repairs that present a significant risk.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass consultation requirements for urgent lift repairs.
Who was involved?
The landlord of a retirement complex and the leaseholders were involved.
How did the court decide, and why?
The court decided to grant dispensation because the repairs were urgent and necessary for the well-being of elderly residents.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that the repairs were urgent and necessary for the safety and mobility of elderly residents was crucial.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be granted dispensation if the repairs are urgent and necessary for the well-being of residents.
What evidence or documents mattered?
The evidence included the need for urgent repairs and the reliance of elderly residents on the lift.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for cases like this.
