First-tier Tribunal Grants Dispensation for Lift Repairs Exceeding £250 Per Flat
📌 In brief
The First-tier Tribunal granted permission for a landlord to bypass certain consultation requirements when carrying out lift repairs that cost more than £250 per flat. The repairs were necessary due to a non-functioning lift causing significant inconvenience and hardship for tenants, especially those with a person issues.
⚖️ Legal holding
A landlord is entitled to dispense with the statutory consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if the works exceed £250 per flat and cause real prejudice to tenants.
📖 What the law says
The appropriate tribunal can grant a request to waive consultation requirements for certain works or agreements if it determines that waiving these requirements is reasonable.
Service charges must be reasonable, considering only the costs that are reasonably incurred and ensuring that the services or works provided are of a reasonable standard.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for lift repairs exceeding £250 per flat.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for repair works to a non-functioning lift in a multi-story building. The works were estimated to cost more than £250 per flat, causing real prejudice to tenants. The decision was based on the lack of opposition from leaseholders and the need to address significant inconvenience and hardship.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AY/LDC/2025/0656 Property : [ADDRESS], [POSTCODE] Applicant : [redacted] : [COMPANY] Respondents : [redacted] [ADDRESS] [POSTCODE] Representative :
None
Type of Application :
For dispensation from the consultation requirements under Section 20ZA Landlord & Tenant Act 1985 Tribunal :
Mr [APPELLANT] (Hons) LLM Property Law MA FRICS
Date of Decision : 1 April 2025
DECISION
This has been a remote paper determination, which has been consented to by the parties. A face-to-face hearing was not held because it was not practicable, and no one requested same.
The documents the Tribunal were referred to were in a bundle of some 113 pages.
Decision
(1) The Tribunal determines that unconditional dispensation should be granted from the consultation requirements from Section 20ZA of the Landlord and Tenant Act 1985 (the Act) in respect of the property 146 [ADDRESS] [POSTCODE]. (2) We make no determination as to the reasonableness of the costs of same, these being matters which can be considered, if necessary, under the provisions of s27A and s19 of the Act. The Application 1. This Application received 19 February 2025, is made by [COMPANY] on behalf of, St Paul’s Court RTM Company Limited, [COMPANY].
2. The Application seeks dispensation from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
3. The Application is concerned solely with the question of what consultation if any should be given of the consultation requirements of Section 20 of the 1985 for works costing in excess of £250 per flat. It is not concerned with the reasonableness or payability of any service charges which may arise. The Determination 4. A written Application was made by [COMPANY]. The tribunal considered the written bundle of 113 pages, in support of the Application. Background 5. The property St Paul’s [ADDRESS], [POSTCODE]. The building comprises 2 purpose-built blocks comprising 43 flats, 40 flats of 1 and 2 bedrooms within St Paul’s Court and 3 flats in St Paul’s Mews one three-bedroom flat and two other flats.
6. The Application Form notes; a non-functioning lift in the building has caused significant inconvenience and hardship, particularly those residing
on the upper floors the top floor is 6th floor. The lack of a working elevator impacts daily routine, making it difficult to carry groceries, commute efficiently, and access essential services. This issue is specifically concerning for the [NAME], [NAME], and [NAME], as they face increased physical strain and potentially safety risks. Additionally in the event of an emergency, the absence of a functioning lift could delay response times and create hazardous situations.” 7. Under “Grounds for Seeking Dispensation”; the applicant notes the only lift covering all 6 floors at St Paul’s Court is currently not functioning. Fault finding work by current lift consultants under the service contract has been ongoing for a number of weeks. It has been determined that the motor of the only lift in St Paul’s Court has shorted out. Lift consult expert advice with motor specialist in attendance states lift motor requires a rewind and replacement of bearings.
8. Currently as it is assessed that the brakes and [ADDRESS] are in working order. Once the motor has been fixed, should there be a brake fault or [ADDRESS] fault, they will also be fixed / replaced to bring lift back to working order.
9. It becomes qualifying works as cost estimate to works to the motor is greater than £25499.56, which is the limit when one of the Leaseholders pays over £250 towards the works in their service charge.
10. The Application Form notes in terms of consultation; “A communication has been sent out to all leaseholders explaining the investigation conducted by the lift service contractor and their Motor Specialists and explained that the cost quoted has exceeded the S20 threshold.” 11. The Directions dated 25 February 2025, provided for the tenants to be given copies of the Application form, a brief statement to explain the reasons for the Application and display a copy of the directions in a prominent place in the common parts of the property. This to be done by the 10 March 2025 and the Tribunal notified as such by the 12 March 2025.
9. The Directions also note that any leaseholder who opposes the Application should by the 21 March 2025 complete the reply form and return it to the Tribunal. The Landlord may by the 26 March 2025 provide a brief reply to any leaseholder who opposes the Application.
10. The Landlord confirmed to the Tribunal within their submission that by 21 March 2025 that no objections had been received.
11. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements of Section 20 of the 1985 Act. This Application does not concern the issue of whether any service charge costs will be reasonable or payable. Documents 12. The Tribunal has had recourse to the Bundle of 113 pages which includes the Application form, Directions, statement of case, letters of support from the leaseholders, copy of lease, and invoices. The Tribunal’s decision 13. The Tribunal grants dispensation under Section 20 ZA of the Landlord and Tenant Act 1985 and the Service Charges (Consultation) (England) 2003 for the works set out in the Application.
14. We are, aware of the judgment in [COMPANY] v Benson and others [2013] UKSC 14. The Application for dispensation is not challenged.
15. The Supreme Court (Lord [NAME] at para 50) accepted that there must be real prejudice to the tenants. Indeed, the Respondents do not oppose the Application. It is accepted that we have the power to grant dispensation on such terms as we think fit. However, the Landlord is entitled to decide the identity of the contractors who carry out the work, when they are done, by whom and the amount. The safety net for the Respondents is to be found in Sections 19 and 27A of the Landlord and Tenant Act 1985.
16.
Accordingly, we find that unconditional dispensation should be granted.
17. Our decision is in respect of the dispensation from the provisions of s20 of the Act only. It is open to the opposing leaseholder or others to apply under the Landlord and Tenant Act 1985 Section 27A, should there be concerns over the payability and reasonableness of the service charge, these may include concerns over necessity, quality of work and its cost. [NAME] [NAME]: [NAME]
1 April 2025
ANNEX – RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written Application for permission must be made to the First-Tier at the Regional Office which has been dealing with the case.
2. The Application for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the person making the Application.
3. If the Application is not made within the 28-day time limit, such Application must include a request to an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the Application for permission to appeal to proceed despite not being within the time limit.
4. The Application for permission to appeal must identify the decision of the Tribunal to which it relates (ie give the date, the property and the case number), state the grounds of appeal and state the result the party making the Application is seeking
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Works Exemption
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Building Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Consultation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission for Urgent Health and Safety Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal granted unconditional dispensation from consultation requirements because the lift was not working.
- The non-functioning lift caused significant inconvenience and hardship, especially for residents on upper floors.
- The lift motor required a rewind and replacement of bearings, as determined by expert advice.
- The cost estimate for the lift motor works exceeded £250 per flat, making it a qualifying work.
- No leaseholders objected to the application for dispensation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted permission for the landlord to bypass certain consultation requirements for lift repairs that cost more than £250 per flat.
Who was involved?
The landlord and various leaseholders of a multi-story building were involved.
How did the court decide, and why?
The court decided to grant dispensation because the works would cost more than £250 per flat and cause real prejudice to tenants, and no leaseholder objected to the application.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20ZA, 19, and 27A were applied.
What was the argument that mattered most?
The argument that mattered most was that the works would cause real prejudice to tenants and that no leaseholder objected to the application.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may be able to bypass certain consultation requirements if the works cost more than £250 per flat and cause real prejudice to tenants.
What evidence or documents mattered?
Evidence included a non-functioning lift causing significant inconvenience and hardship for tenants, especially those with mobility issues.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to seek advice from a qualified solicitor for a case like this.
