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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Urgent Major Works

Case No.

📌 In brief

The First-tier Tribunal granted permission to a landlord to carry out major works without consulting the tenants, due to the urgent need to repair a leaking roof and prevent further damage. The Tribunal found that the tenants were not prejudiced by the lack of consultation.

⚖️ Legal holding

Dispensation from consultation requirements can be granted when the works undertaken do not prejudice the tenants.

Topics

tenancyconsultation requirementsmajor works

Provisions

Landlord and Tenant Act 1985 s.20ZALandlord and Tenant Act 1985 s.20

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant permission to skip consultation requirements for certain works or long-term agreements if it finds it reasonable to do so, without causing harm to the tenants.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The landlord sought and received permission to bypass tenant consultation requirements for necessary repairs, despite not following the formal consultation process.

📜 Headnote Official document

The Tribunal granted dispensation from consultation requirements for major works due to urgency and lack of objections from lessees. The decision was based on the lack of prejudice to the lessees and the urgent nature of the repairs.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT 2025

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

: CHI/00ML/LDC/2024/0113

Property

: [ADDRESS], Brighton, East Sussex, [POSTCODE].

Applicant: [redacted]

: [APPELLANT].

Respondents

: [redacted] flat and patio); [NAME] and [NAME] (ground floor and balcony); [NAME] [NAME] and [NAME] (first floor and balcony); [NAME] and [NAME] (Flat 3 – second and third floors) being the four [NAME] of [NAME] of Application

: To dispense with the requirement to consult [NAME] about major works. Section 20ZA of the Landlord and Tenant Act 1985

Tribunal

:

Judge C A Rai

Date of Decision

:

10 March 2025

DECISION

This is a formal order of the Tribunal which must be complied with by the parties.

Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.

2 Summary of the Decision

1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the same Act in relation to the identified works listed in the estimates from [NAME] dated 14 March 2024 and [COMPANY] dated 3 April 2024. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.

Background

2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 and from the consultation requirements imposed on the landlord by Section 20 of the same Act. The application was received on 1 July 2024.

3. [NAME] is described in the application as a:

A property constructed circa 1820, consisting of five storeys, the basement, ground floor and three upper storeys; the frontage is brick faced with a yellow masonry paint finish and associated areas of stone block. All front facing windows are the original timber sash type painted with a yellow gloss finish. The pitched roof is not visible from ground level because of the circular parapet and private balcony to the third floor flat.

4. The Applicant explains in the application that;

Following reports of a leak from the roof at the rear of [NAME] [NAME] inspected and advised that repairs are required to the roof and the gutters to make it watertight.

And further

Notices under section 20 have not been sent to the [NAME] but the managing agent stated that it had written to them advising them of the need for the work to go ahead, with an estimate of the cost of the work. (Estimates dated 14 March 2024 from [COMPANY] dated 3 April 2024). The [NAME] were informed that an application would be made to the First-tier Tribunal. Comparable quotes were arranged (one by the Applicant’s representative and another by the [NAME]). As the repairs were considered urgent the lowest quotation was accepted and the work carried out in order to prevent further damage being caused to the flat below.

Accordingly, that although the consultation process required by section 20 of the Landlord and Tenant Act 1985 was not followed by the Applicant, the [NAME] were, the Applicant says, advised of the need for the work to proceed, advised of the cost of the work and advised that the Applicant would be making an application to the Tribunal to

3 dispense with the said consultation requirements. No objections, the Applicant says, were received from the [NAME].

5. The Tribunal gave Directions on 23 October 2024 listing the steps to be taken by the parties in preparation for the determination of the dispute, if any. The [NAME] were invited to complete a proforma reply which was part of those Directions. On it, the [NAME] could indicate if they objected and why and in particular to explain what could have been done differently if the Applicant had followed the formal consultation process or to confirm they did not object.

6. Those Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt.

7. On 13 November 2024 the Applicant’s representative sent an email to the Tribunal stating that no objections to the application had been received from the [NAME].

8. On 20 November 2024 the Tribunal received by email a letter from solicitors acting for one of the [NAME], [COMPANY], (the 20 November Letter). That letter stated that [COMPANY] had received a copy of the Tribunals Directions and a copy of the application form. However, it contended that a number of continuation sheets and grounds of application referred to in the application form were missing and had not been received. It concluded that it had received insufficient information to explain the basis of the application for dispensation or of the Applicant’s grounds supporting that application. In the circumstances [COMPANY] had been unable to obtain advice on the terms of the application which meant that there had been a failure of the Applicant to comply with Directions. It was further contended that as the information regarding the cost and extent of the works which form the subject matter of this application had not been provided, it would not be possible for the Tribunal to properly consider the application. Nor was it possible for the [NAME] to put forward grounds to object to the application without further information.

9. The 20 November letter was received by the Tribunal some 14 days after the date by which the objections to the application should have been filed.

10. On receipt of that letter the Tribunal sent a case management application form to the solicitors for its use, should [COMPANY] wished to make a case management application to the Tribunal. No application was received.

4 11. The Tribunal gave further directions dated 10 December 2024 stating the application would be determined on the papers without a hearing unless a party objected in writing within 7 days. It also directed the that the Applicant resend to the Respondents:[redacted] a. A complete copy of the application form including any continuation sheets. b. A full and detailed description of the works to [NAME] for which dispensation from the statutory consultation requirements is sought. c. A copy of all quotations or estimates obtained in respect of the works and of all invoices for the cost of the works. d. A copy of its Directions.

12. The Applicant was directed to inform the Tribunal that it had complied with the further direction by a specified time and date and warned that if it failed to comply, its application would be struck out.

13. Respondents were directed to complete the reply form (attached to the further directions) and send it to the Tribunal and were given the same guidance as was set out in its first directions (see paragraph 5 above).

14. The Applicant was directed to reply to any objections and notify the Tribunal if any were received by a specified time on 17 January 2025.

15. A case management application was made on 16 December 2024 by one of the Respondents seeking an extension of time to respond, which was granted, with the dates for compliance (in the further directions) extended by approximately 14 days.

16. On 16 January 2024 the Tribunal received a letter from solicitors representing [RESPONDENT], confirming, amongst other things, that that Respondent had no objection to the application.

17. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [NAME] as service charges or the possible application or effect of the Building Safety Act 2022. The [NAME] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.

The Law

18. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where the lessor undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been

5 undertaken, or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.

19. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements:

Where an application is made to [an appropriate tribunal] for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

20. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.

21. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether the [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of the lessor to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.

22. The factual burden of demonstrating prejudice falls on the [NAME]. The [NAME] must identify what would have been said if able to engage in a consultation process. If the [NAME] advances a credible case for having been prejudiced, the lessor must rebut it. The Tribunal should be sympathetic to the [NAME].

23. Where the extent, quality and cost of the works were in no way affected by the lessor’s failure to comply, Lord [NAME] said as follows:

“I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be - i.e. as if the requirements had been complied with.”

24. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, the [NAME] will be, or has been, caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.

25. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.

26. If dispensation is granted, that may be on terms.

6 27. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in Daejan, but none are relied upon or therefore require specific mention in this Decision.

Consideration

28. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose.

29. [NAME] has returned the reply form confirming agreement with the application. Another has confirmed it does not object. The Applicant has confirmed that it has not received any objections to the application as a consequence of the further directions.

30. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.

31. The reason why dispensation from consultation requirements was sought was because water was leaking through the roof and was damaging the flat below. Repairs were necessary to prevent any further damage.

32. There has been no objection to the dispensation of the consultation requirements from any of the [NAME].

33. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.

34. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the consultation process.

35. The Tribunal consequently finds that it is reasonable to dispense with all the formal consultation requirements in respect of the major works to the building as described in this Decision. This dispensation is conditional upon the Applicant serving a copy of this Decision on all the [NAME] within 14 days of it receiving a copy of this Decision.

36. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works outlined at paragraph 4. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] should wish to challenge the payability or reasonableness of those costs, a separate application to this Tribunal under section 27A of the Act may be made.

7 37. In reaching my decision I have taken account of the fact that no party has hitherto objected to the application. The [NAME] have been afforded the opportunity to raise any objection and have not done so.

Judge C A Rai

8 RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are of an urgent nature.
  • No prejudice is caused to the lessees.
  • It is reasonable to dispense with the consultation requirements.
  • The works are urgent and reasonable to undertake without consultation.
  • There is no demonstrated prejudice to the lessees.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal granted permission to the landlord to carry out major works without consulting the tenants.

Who was involved?

The landlord and the tenants of a property built around 1820.

How did the court decide, and why?

The court decided that it was reasonable to grant dispensation due to the urgent need for repairs and the lack of objections from the tenants.

Which laws or rules were applied?

The Landlord and Tenant Act 1985 sections 20 and 20ZA.

What was the argument that mattered most?

The argument that the repairs were urgent and necessary to prevent further damage, and that the tenants were not prejudiced by the lack of consultation.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may be able to obtain dispensation from consultation requirements if the works are urgent and there are no objections from the tenants.

What evidence or documents mattered?

The evidence included estimates for the repairs and confirmation that the tenants were informed of the need for the work.

Can a decision like this be appealed?

Yes, a person wishing to appeal this decision to the Upper Tribunal must seek permission within 28 days of receiving written reasons for the decision.

Is it worth getting a solicitor for a case like this?

Yes, it is always recommended to get advice from a qualified solicitor for cases involving property and landlord-tenant disputes.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.