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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Freeholder Dispensation for Urgent Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal allowed a freeholder to bypass the usual consultation process for repairing a lift in a multi-flat building. The decision was made because the repairs were urgent and necessary for elderly residents to use the lift safely.

⚖️ Legal holding

A freeholder is entitled to dispense with consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 if the works are urgent and necessary for elderly residents.

Topics

tenancy disputesstatutory consultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can decide to waive consultation requirements for certain works or long-term agreements if it finds it reasonable to do so. Consultation requirements refer to rules set by the Secretary of State that require landlords to consult with tenants or recognized tenants' associations before making changes.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent lift repairs in a multi-flat building.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 for urgent lift repairs in a multi-flat building. The decision was based on the need to ensure elderly residents could use the lift safely and promptly.

📚 Full judgment Official document

OUTCOME: Allowed

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FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference:

LON/00AJ/LDC/2024/0648

HMCTS code:

P: PAPERREMOTE

Property:

[ADDRESS] [POSTCODE]

Applicant: [redacted] Limited (freeholder)

Representative :

[COUNSEL] ([NAME])

Respondents:

[redacted] schedule to the application Type of Application:

To dispense with the statutory consultation requirements under section 20ZA Landlord and Tenant Act 1985 Tribunal: Judge Pittaway

Date of decision:

20 March 2025

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DECISION Description of hearing This has been a remote hearing on the papers which has been consented to by the Applicant and not objected to by any Respondent. The form of remote hearing was P:PAPERREMOTE. A face-to-face hearing was not held because no-one requested a hearing and all issues could be determined on paper. The documents to which the Tribunal was referred are in a bundle of 30 pages which included the application dated 1 November 2024, a lease of one of the flats and the [NAME]’ contact details. The Tribunal has had regard to the above documents and its directions of 29 November 2025 in reaching its decision set out below.

DECISION The Tribunal grants the application for dispensation (which it believes to be retrospective from the limited evidence before it) in respect of the subject works (‘the works’), namely works to the lift at the Property. This decision does not affect the Tribunal’s jurisdiction upon any future application to make a determination under section 27A of the Act in respect of liability to pay, for a reason other than non-consultation in respect of the subject works, and the reasonableness and/or the cost of the subject works. The Application 1. The Applicant seeks a determination pursuant to section 20ZA of the Landlord and Tenant Act 1985 (the ‘Act’) for retrospective dispensation from consultation in respect of the works to the Property.

2. The Applicant seeks dispensation from the consultation requirements on the ground that the works are urgent as there are elderly residents at the property who require use of the lift, and that there is not sufficient time to follow the section 20 consultation requirements.

3. The application did not give the cost of the works but stated that the works are ‘qualifying works’. Service Charges (Consultation Requirements) Regulations 2003 provide that consultation requirements are triggered if it is planned to carry out

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qualifying works which would result in the contribution of any tenant being more than £250.

4. The bundle contains no evidence of any section 20 notices having been served before the works were undertaken, nor what estimates for the works were obtained. The application stated that the Applicant was going to give notice of the works to the [NAME] and its intention to seek dispensation from the s20 consultation requirements

5. By directions dated 29 November 2024 (the ‘directions’) the Tribunal directed that the Applicant by 9 December 2024 send each leaseholder and any residential sublessees the application, a brief statement to explain the reason for the application (if not contained in the application) and the directions and display a copy in a prominent place in the common parts of the property, and to confirm to the Tribunal by 12 December 2024 that this had been done. On 6 December the applicant confirmed that the documents had been posted to all the [NAME] by first class post on 5 December and that the documents were that day being placed on the noticeboard at the Property.

6. The directions provided that if any leaseholder/sublessee objected to the application he/she should do so, to the Applicant and the Tribunal, by 23 December 2024. The The Tribunal received no objections and the Applicant stated that it had received none.

7. The directions provided that the Tribunal would decide the matter on the basis of written representations unless any party requested a hearing. No such request has been made.

The Applicant’s case

8. The bundle contains limited information. The application describes the Property as a purpose built block of twelve flats. It confirms that the works are qualifying works, that had not been carried out at the date of the application. It states that the application itself can be dealt with on the Standard Track although the works themselves are urgent as the elderly residents on site need use of the lift.

Responses from the Respondents

9. The Tribunal received no responses from any Respondent and the Applicant stated that it had received none.

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Determination and Reasons

10. Section 20ZA(1) of the Act provides: “Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”

11. The purpose of section 20ZA is to permit dispensation with the consultation requirements of section 20 of the Act if the Tribunal is satisfied that it is reasonable for them to be dispensed with.

12. The Tribunal determines that the Respondents are not prejudiced by the works and it is reasonable to dispense with the consultation requirements.

13. In reaching its decision the Tribunal has considered the decision in [COMPANY] v [NAME] and others [2013] UKSC 14, and has had regard to the application and the documents provided, in particular the stated need for the works to be undertaken urgently as the lift is needed by elderly residents.

14. Whether or not the Respondents are liable for the cost of the works by reason of the terms of their leases, any statutory provision other than section 20ZA, and whether the works are carried out to a reasonable standard and at a reasonable cost are not matters which fall within the jurisdiction of the Tribunal in relation to this present application. This decision does not affect the Tribunal’s jurisdiction upon any future application to make a determination under section 27A of the Act in respect of liability to pay and the reasonableness and /or cost of the works.

15. The Applicant is reminded that, as stated in the Directions, it is the responsibility of the Applicant to serve a copy of this decision on all Respondents.

Name: Judge Pittaway Date: 20 March 2025

ANNEX - RIGHTS OF APPEAL

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1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written application for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The application for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.

3. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works were urgent because elderly residents needed the lift.
  • The leaseholders were not harmed by the works.
  • No leaseholder objected to the application for dispensation.
  • The applicant confirmed that all documents were sent to leaseholders and displayed on the noticeboard.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It decided to grant dispensation from consultation requirements for urgent lift repairs.

Who was involved?

The freeholder of a multi-flat building and the leaseholders of the flats.

How did the court decide, and why?

The court decided to grant the dispensation because the works were urgent and necessary for elderly residents to use the lift safely.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985 was applied.

What was the argument that mattered most?

The argument that the works were urgent and necessary for elderly residents was the most important.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to bypass the consultation process if they can show that the works are urgent and necessary for elderly residents.

What evidence or documents mattered?

Evidence showing the urgency of the works and the need for elderly residents to use the lift safely mattered.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to get advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.